outsourcing services for maintenance and upkeeping of md accn and otm accn at af station sirsa , register complaints of b / r & e / m from user through mobile phones , sms or email through on line complaint system at complain cell proper record as per format attached on completed and pending complaints including updating the status of complaints in the computer as under:- , helper ( unskilled ) for rectification of e / m complaints of priority-1 nature as per list attached within stipulated time frame from 9:00 am to 5:00 pm . , all as per item 1 . 01 above but for complaints priority-ii , iii & iv nature as per list attached . , helper ( unskilled ) for rectification of other b&r complaints of priority-1 nature as per list attached within stipulated time frame from 9:00 am to 5:00 pm . , attending complaints for rectification of carpenter complaints of priority -ii , iii & iv nature as per list attached within stipulated time frame from 9:00 am to 5:00 pm . , all as per item no 1 . 03 but for b / r complaints of priority -2 , 3 & 4 nature as per list attached . , note 1 . 01 to 1 . 05:- the contractor has to update the completion of complaints by entering time of attending complaints , entering the material consumed and printing the baby indent for sub division , necessary manpower to be deployed by contractor for attending complaints of priority 1 , 2 , 3 & 4 nature within stipulated time frame , ( all t&p ) and other minor store such as putty , white lead , screw , bolts , rawl plug etc . required for attending complaints shall be provided by contractor . all t&p including computer / printer shall be installed by contractor .