tender for outsourcing for maintenance and upkeeping of married and otm accn services , housekeeping and conservancy services at af stn sarsawa under ge af sarsawa , outsourcing of manual services the entire area in the jurisdiction of age b / r sarsawa for attending complaints related to b / r works at any location , every day excluding sunday and holidays in one shift from 0800 hrs to 1700 hrs which includes one hour lunch break and the type / nature of the complaints are :- ( i ) complaints related to mason works ( ii ) complaints related to plumber works ( iii ) complaints related to carpenter works i . e wooden joinery ( iv ) complaints related to aluminium joinery works ( v ) complaints related to blacksmith ( lohaar ) works ( vi ) complaints of any other nature ordered by ge / engr-in-charge / je concerned . notes :- the work involved includes ( a ) registering complaints from users through ivrs system , mobile phone , sms and manual at complaints centre , updating record of all attended and un-attended complaints daily by deploying qualified and experienced persons on day to day basis in one shift on all days excluding sunday and holiday . , notes contd . . . . . ( b ) ( i ) the minimum number of trademen and helpers to be deployed by the contractor should be carpenter 02 nos and helpers as 05 nos . ( ii ) the complaints related to mason work , lohaar works & plumber works shall be attended by the existing departmental manpowers for which helpers shall be deployed by the contractor only . ( iii ) detailment of requisite nos of trademen such as carpenter and helpers for attending the complaints depending upon the nature of complaint and quantum of complaints . the contractor has to be provided their skilled / unskilled workmen daily as per nos of complaints actually received . ( c ) attending the complaints with entire satisfaction of users and ge / engr-in-charge within stipulated time period as per priority decided by the deptt as specified here in after , for attending b / r complaints . , notes contd . . . . ( d ) the communication facilities for registering complaints i . e mobile phone shall be arranged by the contractor if complaints are desired to be registered through the systems otherwise manual complaints shall be lodged . ( e ) the tentative numbers of complaints to be received in the sub division complaints cell are specified here-in-after , however contractor has to be provided their skilled / unskilled workmen daily as per nos of complaints actually received . ( f ) in case complaints have not been attended within stipulated time frame as per its priority class , suitable recovery on this account shall be made on the rates as specified here-in-after . , notes contd . . . . ( g ) all tools and plants , trolley , ladder , lorries and conveyence etc required for attending complaints at site of work shall be provided by the contractor and old retrieved material / items shall be deposited in mes store yard . ( h ) decision of ge on profeciency of deployed workers shall be final and binding . ( j ) any change in timing of shift of the person deployed by the contractor will be decided by the ge / engr-in-charge . ( k ) the new material whereever required for replacement shall be provided by the deptt through niv / nrv and old retrieved material / items shall be the property of department & will be deposited in mes store yard . ( l ) the contractor shall deploy a qualified and experienced superviser to moniter the activities as stated above . , notes contd . . . . ( m ) ( i ) all the trademen shall be fully skilled in their respective jobs / trade for carrying out repair / replacement works . ( ii ) one of the carpenter should be skilled in carrying out repair / replacement works related to aluminium i . e . doors , windows , vents , snap grid etc complate with their fittings / fixtures . ( n ) the rate of recovery of work done & penalty for absentee workmen shall be as under :- ( i ) for recovery of work done :- the amount of work done per shift shall be derived from quoted rates ( 64 % of quoted rates shall be taken for unskilled and 36 % of quoted rates shall be taken for skilled trademen ) . the recovery rate per skilled trademen shall be worked out by dividing 36% of quoted rates with total nos of trademen reqd as per boq and similarly 64 % of quoted rates with total nos of unskilled reqd as per boq . ( ii ) for penalty refer clause 9 . 2 of p . s . , outsourcing of manual services the entire area in the jurisdiction of age e / m sarsawa for attending complaints related to electrical & mechanical works at any location , every day excluding sunday and holidays in one shift from 0800 hrs to 1700 hrs which includes one hour lunch break and the type / nature of the complaints are :- ( i ) complaints related to electrical works ( ii ) complaints related to mason works after carrying out electric works ( iii ) complaints related to carpenter works after carrying out electric works ( iv ) complaints related to blacksmith ( lohaar ) works ( v ) complaints of any other nature ordered by ge / engr-in-charge / je concerned . notes :- the work involved includes ( a ) registering complaints from users through ivrs system , mobile phone , sms and manual registering at complaints centre , updating record of all attended and un-attended complaints daily by deploying qualified and experienced persons on day to day basis in one shift on all days excluding sunday and holiday . ( b ) ( i ) detailment of requisite nos of trademen and helpers for attending the complaints as per nature of complaint and quantum of complaints . ( ii ) the complaints related to carpenter work , mason work , lohaar works & plumber works after carrying out electrical complaints shall be attended by the manpowers deployed by the contractor against srl no 1 here-in-before . , notes contd . . . . ( c ) ( i ) attending the complaints with entire satisfaction of users and engr-in-charge within stipulated time period as per priority decided for attending e / m complaints . ( ii ) the minimum number of trademen and helpers to be deployed by the contractor should be electrician 03 nos and helpers / mazdoor as 03 nos . ( d ) the communication facilities for registering complaints i . e mobile phone shall be arranged by the contractor if complaints are desired to be registered through the systems otherwise manual complaints shall be lodged . ( e ) the tentative numbers of complaints to be received in the sub division complaints cell are specified here-in-after however contractor has to be provided their skill / unskilled workmen daily as per nos of complaints actually received . ( f ) in case complaints have not been attended within stipulated time frame as per its priority class , suitable recovery on this account shall be made on the rates as specified here-in-after . ( g ) all tools and plants , trolley , ladder , lorries and conveyence etc required for attending complaints at site of work shall be provided by the contractor and old retrieved material / items shall be deposited in mes store yard . , notes contd . . . . ( h ) decision of ge on profeciency of deployed workers shall be final and binding . ( j ) the shift of the person deployed by the contractor will be decided by the ge / engr-in-charge and shall be final and binding . ( k ) the new