outsourcing of services for attending b/r and e/m complaints under ge ( south ) and b/r complaints under ge ( north ) secunderabad , day to day maintainance and petty repairs ( b/r &e/m nature ) in buildings by attending daily complaints lodged by the users through ivr/sms//mobile phones or email and manual registering of complaints at complaints cell by deploying the desired number of trademen/workers . the minimum nos of trades men as under be deployed by tenderer:- ( a ) mason : 09 nos ( b ) carpenter : 08 nos ( c ) plumber : 10 nos ( d ) electrician : 01 nos , day to day maintainance and petty repairs ( b/r &e/m nature ) in buildings by attending daily complaints lodged by the users through ivr/sms//mobile phones or email and manual registering of complaints at complaints cell by deploying the desired number of trademen/workers . the minimum nos of trades men as under be deployed by tenderer:- ( a ) mate ( mason , carpenter , plumber , painter & electrician ) : 22 nos , note for item nos 1 to 2 above:- ( a ) the shift time will be decided by je/engr-in-charge and can be changed at any time as per requirment . however the timings for the day shift of 8 hours shall be from 0830 hrs to 1730 hrs with a lunch break from 1300 hrs to 1400 hrs . ( b ) the work entrusted by je/engr-in-charge shall be completed within the time specified by je/engr-in-charge . incase any delay , the same should be reported to je/engr-in-charge . ( c ) the rate quoted is deemed to be inclusive of the cost of complaint slips & cost of t&p for maint/cleaning work & minor consumables such as pvc insulation tape , screws , fuse wire , clips , wooden round blocks etc for day to day maint . ( d ) the rate quoted is deemed to be inclusive of providing mobile comunication system in the complaint cell so that the complaint can be lodged & feed back can be obtained . ( e ) stores viz fitting/fixtures , shall be issued by the department for replacing u/s fitting where reqd at no extra cost to the govt on proper gate pass . ( f ) the contractor has to supply uniform to their employees for wearing during the working hours . the unit rate is deemed to include for the uniform . the uniform shall be in blue clour trouser & shirt . the pattern of the uniform shall be as decided by the engr-in-charge . , note for item nos 1 to 2 above ( contd . . . ) :- ( g ) penal recovery for absence of workers/technical supervisor on any day lesser than the specified minimum strength will be as under:- ( i ) carpenter /mason/ . plumber / electrician - rs . 1662 . 00 per day per person ( ii ) mate - rs . 1258 . 00 per day per person