Tender For Selection Of An Entity For Operation Of A Contact Center To Redress The Complaints Of Ragging And Racial Discrimination Received From Students Of Hei, New Delhi-Delhi
TDR : 53375323
Tender Notice
BOQ
18 Days Left
New Delhi
Delhi
Tender For Selection Of An Entity For Operation Of A Contact Center To Redress The Complaints Of Ragging And Racial Discrimination Received From Students Of Hei
Name of Work: Selection of an entity fordevelopment/maintenance/upgradation/smooth operation of a 24x7 AntiRagging Helpline to redress the complaints of Ragging & RacialDiscrimination received from students and other stakeholders of HigherEducational Institutions (HEIs)”
Sl. No.
Item Description
1
The service provider shall be responsible for development, upgradation, maintenance of Anti Ragging Helpline which consists of a website/web portal/CRM/Telephony Integration along with Source Code of Website/Web portal and CRM as mentioned in the tender document including following -
2
A. Providing and maintaining all IT infrastructure—including hardware, software, cloud services, and the upkeep of the existing UGC infrastructure as specified in the tender document.B. All components required to ensure the functionality of the Anti-Ragging helpline shall fall under the vendor’s scope of responsibility.
3
Manpower 25, Call Operators, 3 Team Leaders and 1 Manager as per clause 6 of Scope of Work.
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