Selection Of System Integrator ( Si ) For Supply, Installation, Commissioning, Implementation And Support For It Applications And Infrastructure For Best- 1 Part ( A ) Erp System Licenses 2 Full Use - Erp Application Users ( Including Al, mumbai-Maharashtra

Selection Of System Integrator ( Si ) For Supply, Installation, Commissioning, Implementation And Support For It Applications And Infrastructure For Best- 1 Part ( A ) Erp System Licenses 2 Full Use - Erp Application Users ( Including All The Modules As Mentioned In Table 2.4.4 ) 3 Self Service 4 Payroll 5 License Fee For Mbc Licenses For Smart Meters With Portal, Mobileand Advanced Analytics 6 License Fee For Asset Maintenance Solutions 7 Document Management System 8 Portal Development / Configuration With Domain Registration 9 Consumer Mobile Application 10 Employee Mobile Application 11 Field Force Enable Mobile Application 12 Call Centre Application 13 Meter Data Management Solution ( Minimum 300 Users ) 14 Implementation And Integration Of Metering, Billing, And Collection ( Mbc ) System - Core Electrical Utility Solutions 15 Installation And Administration Activities For Complete Implementation And Support Activities For Erp 16 Mdm Systems Implementation And Integration With Hes, Erp ( Mbc ) , Crm / Cim, Adms / Scada, Portals, Call Centre Application, Soc, Nomc, Mobile, Applications, Data Lake / Business Warehouse / Analytics, And Other Utility Solutions 17 Data Flow Integration Between Hes ( Different Oems ) And Mdms, And All Intended Downstream Systems 18 Part ( B.1 ) End User Devices 19 Desktops With Ups And All Connectivity 20 Printers 21 Multi-Function Printer ( Printer, Scanner, Xerox And Fax ) 22 Scanners 23 One Time Implementation And Installation Of Os Custom Copy With Soe Approved By Best. Support With Help Desk. 24 Part ( B.2 ) Office Software Licenses With Comprehensive End Point Protection Including Advanced Threat Protection, Anti-Virus, - User Profile 25 A Comprehensive Office Suite For Top Management Including But Not Limited To Office Applications ( Word, Excel, Power Point, Onenote, Publisher, Access ) On Up To 5 Pcs / Macs, 5 Tablets, And 5 Mobile Devices Per User. Office On The Web And Mobile. Email And Calendar ( Outlook, Exchange ) ; Collaboration Tool For Meetings; Device And App Management; Social And Intranet For Internal Communications; File And Content ( 5Tb Per User ) ; Work Management; Advanced Analytics; Identity And Access Management; Advanced Threat Protection; Information Protection; Security Management; Compliance Management For Assess Compliance Risks, Govern And Protect Sensitive Data, And Respond To Regulatory Requirements. 26 A Comprehensive Office Suite For Management And Other Staff Including But Not Limited To Office Applications ( Word, Excel, Power Point, Onenote, Publisher, Access ) On Up To 5 Pcs / Macs, 5 Tablets, And 5 Mobile Devices Per User. Office On The Web And Mobile. Email And Calendar ( Outlook, Exchange ) ; Collaboration Tool For Meetings; Device And App Management; Social And Intranet For Internal Communications; File And Content ( 5Tb Per User ) ; Work Management; Identity And Access Management; Advanced Threat Protection; Information Protection; Security Management; Compliance Management For Assess Compliance Risks, Govern And Protect Sensitive Data, And Respond To Regulatory Requirements. 27 One Time Implementation, And Configuration In End User Devices - Office Applications And Software Including Exchange, Ad, And Domain Controller As Desired. With Comprehensive End Point Protection Including Advanced Threat Protection, Anti-Virus, Spam Protection Etc., 28 Servers And Other Licenses For Ad 29 Corporate Mail System Along With Domain Controllers ( Ad ) For Mass Communication To Consumers. 30 Part ( B.3 ) It Service Management For Supporting ( Incident Mgmt., Change Mgmt., Release Mgmt., Problem Mgmt. Etc ) 31 Annual Subscription For Concurrent Enterprise Users 32 Annual Subscription For Business Users 33 It Asset Ctrl. ( 5000 Nos ) And Asset Life Cycle Mgmt., ( 1000 Nos ) - Asset Auto Exploration And Cmdb 34 One Time Implementation Of It Service Management Tool 35 Part ( C ) It System Supply And Implementation Services For Security Services 36 Network Management Solution ( Nms / Ems ) 37 Casb ( Cloud Security Access Broker ) , Cwpp ( Cloud Workload Protection Platform ) , Cspm ( Cloud Security Posture Management ) , Cloud Data Security And Cloud Data Security, Cloud Security Compliance. 38 Security Operations Centre As A Managed Service For It & Ot ( In Collaboration With Other Soc Partners For Ami / Adms / Scada / Gis ) 39 Establish Cyber Security Compliance With Guidelines From Cea, Merc, Cert-In, Mop, Nodal / Central Agencies Etc. For Both It And Ot 40 Vulnerability Assessment And Penetration Testing ( Vapt ) - Twice In A Year For 5 Years 41 Acquisition Of Iso 27001 And Iso 27019 Requirement For It & Ot. 42 Part ( D ) Cloud Dc And Drc Center 43 Cloud Service Provider ( Csp ) Cost During Implementation Phase 44 Part ( E ) Complete Setup Of World Class Customer Call Centre Along With All Desired Solutions 45 Automatic Call Distributor 46 Router ( With Ha ) For Routing The Calls To Call Centre And Pri Lines 47 Customer Call Centre Seating With Workstations Including Ups 48 Call Recording Software 49 Customer Relation Management Software 50 Computer Telephony Integration Software 51 Interactive Voice Response Software 52 Softphone Software 53 Headsets ( With Noise Cancellation ) 54 Toll-Free Number ( One Time ) 55 Network Laserjet ( B / W ) Printers 56 Hardware Server For Application And Database 57 Local Area Network ( Lan ) Connectivity 58 Lan Switches ( Ha ) Level -Ii 59 Router For Mpls / Vpn Network 60 Ups & Battery System ( 2 / 5 Kva Ups ) 61 Idf / Mdf Floor Mount Racks 62 ( Ccc ) Additional Items / Material If Any 63 Ivr ( Intelligent Voice Recognition ) 64 7 No Pri Lines With Mux – With Minimum 30 Channels. 65 Call Center Office Provisioning Along With Air Conditioning 66 Cabins For Leadership Team 67 Conference Room 68 Part ( F ) It System Supply And Implementation Services For Other Website Enhancements Or Integration Or Convergence 69 Domain Creation And Registration For The Contract / Agreement Period 70 Design, Development, Implementation Of Unified Consumer Portal Powered By Comprehensive Consumer Analytics, Chatbot With Mobile Adoptabilityalso Need To Include Features Of Existing Websites, O Consumer Grievance Redressal Forum [ Cgrf ] . Www.Cgrfbest.Org.Ino Bidding Software. Quotation.Bestundertaking.Como The Material Testing & Standards Department Of Electric Supply Branch. Www.Bestmts.Ino Theft Reporting Software Which Manages The User To Report Theft Of Electricity Online Anonymously. Www.Dsm.Bestundertaking.Com, Etc. 71 Design, Development, Implementation Of Unified Employee Portal Powered By Comprehensive Consumer Analytics, Chatbot With Mobile Adoptabilityalso Need To Include Features Of Existing Websites, O Cash Department ( Bidding Software ) Investment Section. Http: / / Bankquote.Bestundertaking.Com / Admin 72 Part ( G ) It System Audit 73 It System - Oem Audit Cost 74 Part ( H ) Training Cost 75 It System - Training & Change Management 76 Part ( I ) Manpower Cost Estimate 77 Project Manager 78 Erp Module – Functional Leads ( Total 8 - Resources One For Each Module ) 79 Distribution Sector Specialist 80 Change Management Expert 81 Ict Infrastructure Lead 82 Cloud Services Expert 83 Lead Programmer 84 System / Database Administrator 85 Enterprise Architect / Integration Expert 86 Solution Tester 87 Security Expert 88 Mobile Application Expert 89 Data Digitization Lead 90 Bid Management Expert 91 Facilities Management And Help Desk Coordinator 92 It Support Staff 93 Part ( J ) It System - Annual Technical Support ( Ats ) Cost For Bestfor It Application System ( After Successful Go-Live Of It System ) 94 It System - Annual Technical Support 1St Year 95 It System - Annual Technical Support 2Nd Year 96 It System - Annual Technical Support 3Rd Year 97 It System - Annual Technical Support 4Th Year 98 It System - Annual Technical Support 5Th Year 99 Part ( K ) Cloud Service Provider ( Csp ) Cost ( For 5 Years ) ( After Successful Go-Live Of It System ) 100 Cloud Service Provider ( Csp ) Services 1St Year 101 Cloud Service Provider ( Csp ) Services 2Nd Year 102 Cloud Service Provider ( Csp ) Services 3Rd Year 103 Cloud Service Provider ( Csp ) Services 4Th Year 104 Cloud Service Provider ( Csp ) Services 5Th Year 105 Part ( M ) Facility Management Services Cost ( For 5 Years ) ( Including Hardware Amc After Expiry Of Warranty Period ) ( After Successful Go-Live Of It System ) 106 Facility Management Service 1St Year

Sr No	CorrigendumDate	Corrignedum	CorrigendumType	NewSubmissionDate
1	28-Oct-2022	Postponement of Tender_I	Date	18-11-2022
2	18-Nov-2022	Postponement of tender	Date	05-12-2022
3	25-Nov-2022	Reply to Pre Bid queries	Technical Bid	05-12-2022
4	28-Nov-2022	Pre Bid Reply	Technical Bid	05-12-2022
5	05-Dec-2022	Corrigendum_III	Date	12-12-2022
6	13-Dec-2022	Postponement of tender.	Date	19-12-2022

INR 12000 /-

INR 54600000.0 /-

Refer document

Name of Work: Selection of System Integrator (SI) for Supply, Installation, Commissioning, Implementation and Support for IT Applications and Infrastructure for BEST

Sl. No.	Item Description
1	Part (A) ERP System Licenses
2	Full Use - ERP Application Users (including all the modules as mentioned in Table 2.4.4)
3	Self Service
4	Payroll
5	License fee for MBC Licenses for Smart Meters with Portal, Mobileand Advanced Analytics
6	License fee for Asset Maintenance Solutions
7	Document Management System
8	Portal development/configuration with Domain registration
9	Consumer Mobile Application
10	Employee Mobile Application
11	Field Force Enable Mobile Application
12	Call Centre Application
13	Meter Data Management Solution (minimum 300 Users)
14	Implementation and integration of Metering, Billing, and Collection (MBC) System - Core electrical utility solutions
15	Installation and Administration activities for complete implementation and support activities for ERP
16	MDM Systems implementation and integration with HES, ERP (MBC), CRM / CIM, ADMS/SCADA, Portals, Call Centre Application, SoC, NoMC, Mobile, Applications, Data Lake/Business Warehouse/Analytics, and other Utility solutions
17	Data flow integration between HES (different OEMs) and MDMS, and all intended downstream systems
18	Part (B.1) End User Devices
19	Desktops with UPS and all connectivity
20	Printers
21	Multi-Function printer (Printer, Scanner, Xerox and Fax)
22	Scanners
23	One time implementation and installation of OS Custom Copy with SOE approved by BEST. Support with help desk.
24	Part (B.2) Office Software Licenses with comprehensive end point protection including Advanced Threat Protection, Anti-Virus, - user profile
25	A comprehensive office suite for top management including but not limited to Office applications (Word, Excel, Power Point, OneNote, Publisher, Access) on up to 5 PCs/Macs, 5 tablets, and 5 Mobile devices per user. Office on the Web and Mobile. Email and calendar (Outlook, Exchange); Collaboration tool for meetings; Device and App Management; Social and Intranet for internal communications; File and content (5TB per user); Work Management; Advanced Analytics; Identity and Access Management; Advanced Threat Protection; Information Protection; Security Management; Compliance Management for assess compliance risks, govern and protect sensitive data, and respond to regulatory requirements.
26	A comprehensive office suite for management and other staff including but not limited to Office applications (Word, Excel, Power Point, OneNote, Publisher, Access) on up to 5 PCs/Macs, 5 tablets, and 5 Mobile devices per user. Office on the Web and Mobile. Email and calendar (Outlook, Exchange); Collaboration tool for meetings; Device and App Management; Social and Intranet for internal communications; File and content (5TB per user); Work Management; Identity and Access Management; Advanced Threat Protection; Information Protection; Security Management; Compliance Management for assess compliance risks, govern and protect sensitive data, and respond to regulatory requirements.
27	One time implementation, and configuration in end user devices - office applications and software including Exchange, AD, and Domain controller as desired. With comprehensive end point protection including Advanced Threat Protection, Anti-Virus, Spam protection etc.,
28	Servers and Other licenses for AD
29	Corporate mail system along with domain controllers (AD) for mass communication to consumers.
30	Part (B.3) IT Service Management for supporting (Incident Mgmt., Change Mgmt., Release Mgmt., Problem Mgmt. etc)
31	Annual subscription for concurrent Enterprise Users
32	Annual subscription for Business Users
33	IT Asset ctrl. (5000 nos) and Asset life cycle mgmt., (1000 nos) - asset auto exploration and CMDB
34	One time implementation of IT Service Management tool
35	Part (C) IT System Supply and Implementation Services for Security Services
36	Network Management Solution (NMS/EMS)
37	CASB (Cloud Security Access Broker), CWPP (Cloud Workload Protection Platform), CSPM (Cloud Security Posture Management), Cloud Data security and Cloud Data Security, Cloud security Compliance.
38	Security Operations Centre as a managed service for IT & OT (in collaboration with other SOC partners for AMI/ADMS/SCADA/GIS)
39	Establish cyber security compliance with guidelines from CEA, MERC, CERT-In, MoP, Nodal / Central Agencies etc. for both IT and OT
40	Vulnerability Assessment and Penetration Testing (VAPT) - twice in a year for 5 Years
41	Acquisition of ISO 27001 and ISO 27019 requirement for IT & OT.
42	Part (D) Cloud DC and DRC Center
43	Cloud Service Provider (CSP) cost during implementation phase
44	Part (E) Complete Setup of world class customer call centre along with all desired solutions
45	Automatic Call Distributor
46	Router (with HA)for routing the calls to call centre and PRI lines
47	Customer Call Centre Seating with workstations including UPS
48	Call Recording Software
49	Customer Relation Management Software
50	Computer Telephony Integration Software
51	Interactive Voice Response Software
52	Softphone Software
53	Headsets (with Noise cancellation)
54	Toll-free number (one time)
55	Network LaserJet (B/W) Printers
56	Hardware Server for Application and Database
57	Local Area Network (LAN) connectivity
58	LAN Switches (HA) Level -II
59	Router for MPLS/ VPN Network
60	UPS & Battery System (2/5 kVA UPS)
61	IDF/MDF Floor Mount Racks
62	(CCC) Additional Items/Material if any
63	IVR (Intelligent Voice Recognition)
64	7 No PRI Lines with MuX – With Minimum 30 Channels.
65	Call Center office provisioning along with air conditioning
66	Cabins for leadership team
67	Conference room
68	Part (F) IT System Supply and Implementation Services for Other Website enhancements or integration or convergence
69	Domain Creation and Registration for the contract/agreement period
70	Design, development, implementation of unified consumer portal powered by comprehensive consumer analytics, chatbot with mobile adoptability Also need to include features of existing websites, o   Consumer Grievance Redressal Forum [CGRF]. www.cgrfbest.org.in o   Bidding software. quotation.bestundertaking.com o   The Material Testing & Standards department of Electric Supply branch. www.bestmts.in o   Theft Reporting Software which manages the user to report theft of electricity online anonymously. www.dsm.bestundertaking.com, etc.
71	Design, development, implementation of unified employee portal powered by comprehensive consumer analytics, chatbot with mobile adoptability Also need to include features of existing websites, o   CASH DEPARTMENT (Bidding Software) INVESTMENT SECTION. http://bankquote.bestundertaking.com/admin
72	Part (G)IT System Audit
73	IT System - OEM Audit Cost
74	Part (H) Training Cost
75	IT System - Training & Change management
76	Part (I) Manpower Cost Estimate
77	Project Manager
78	ERP Module – Functional Leads (Total 8 - Resources one for each Module)
79	Distribution Sector Specialist
80	Change Management Expert
81	ICT Infrastructure Lead
82	Cloud services expert
83	Lead Programmer
84	System/Database Administrator
85	Enterprise Architect/ Integration Expert
86	Solution Tester
87	Security Expert
88	Mobile Application Expert
89	Data Digitization Lead
90	Bid Management Expert
91	Facilities Management and Help Desk Coordinator
92	IT Support Staff
93	Part (J) IT System - Annual Technical Support (ATS) Cost for BEST For IT Application System (After Successful Go-Live of IT System)
94	IT System - Annual Technical Support 1st Year
95	IT System - Annual Technical Support 2nd Year
96	IT System - Annual Technical Support 3rd Year
97	IT System - Annual Technical Support 4th Year
98	IT System - Annual Technical Support 5th Year
99	Part (K) Cloud Service Provider (CSP) Cost (For 5 Years) (After Successful Go-Live of IT System)
100	Cloud Service Provider (CSP) Services 1st Year
101	Cloud Service Provider (CSP) Services 2nd Year
102	Cloud Service Provider (CSP) Services 3rd Year
103	Cloud Service Provider (CSP) Services 4th Year
104	Cloud Service Provider (CSP) Services 5th Year
105	Part (M) Facility Management Services Cost (For 5 Years) (Including Hardware AMC after expiry of warranty period) (After Successful Go-Live of IT System)
106	Facility Management Service 1st Year
107	Facility Management Service 2nd Year
108	Facility Management Service 3rd Year
109	Facility Management Service 4th Year
110	Facility Management Service 5th Year