Tender For Supply, Installation, Commissioning And Maintenance Of Internet Fiber Leased Line, Chennai-Tamil Nadu

Tender For Supply, Installation, Commissioning And Maintenance Of Internet Fiber Leased Line-1. Name of the Service Provider 2. Copy of the valid DOT/TRAI Certificate 3. Vendor/Bidder should be Tier 1 Service Provider 4. Vendor/Bidder should be a Class A license holder with POPS in major cities in India 5. Three references for providing Fiber based Internet connectivity (Internet Leased Line) of 1Gbps or more bandwidth for at least 2 years continuously subscribed and in service on or after 01.01.2018. ( Atleast two references should be in live & continuing . 6. Fully functional 24x7x365 Customer Service Centre 7. Number of International POPs and location 8. Number of POPs in India and location 9. Number of gateways and location 10. Latency table for major international locations 11. The Vendor/Bidder must have at least 5 years’ experience in Fiber based ISP 12. The Vendor/Bidder must be a Telecom/Data service provider having basic service operator (BSO) license & having its own telecom network across the length & breadth of India 13. The Venfor/bidder should have Service Centre/Branch/office in Chennai 1. The Internet connectivity leased line should have fully dedicated (1:1), unshared & High Quality 800 Mbps symmetric bandwidth without any compression factor through FIBER Media. The fiber single line required to be split into 500 Mbps and 300 Mbps for two different locations. 2. Last Mile connection from the PoP of the service provider to the IIITDM kancheepuram campus should be High Availability and Under Ground on Optical Fiber. 3. The service should provide facilities to enable classification and preferential forwarding of traffic based on IP Address, Ports and protocols. 4. Support for all DNS related Services 5. Setup to provide fall back Internet service 6. SLA for 98% Service availability on 24x7x365 basis 7. The ISP should provide a minimum 16 Nos of IP Pool ( /24) of public IP addresses (IPv4) for these services.ISP must be capable of providing IPV6 support whenever required. 8. The ISP should provide a service support of 24X7 basis. 9. The ISP should Monitor and maintain the leased line connectivity around the clock, which includes local circuit maintenance also. 10. The ISP must share their support phone numbers, email address with their escalation matrix. 11. Maximum permissible lead time for commissioning the link is 45 calendar days from the date of order 12. The ISP/Vendor/bidder should have fully resilient and self-healing network architecture, on fiber medium, from the international gateway in India up to the international Points of Presence (POPs) 13. The ISP should have Backup line and should provide 100% backup through alternate route (self- healing fiber connectivity) 14. Leased line output interface should be on Ethernet / Fiber 15. The bidder should furnish a detailed network/ schematics diagram of the total solution proposed showing connectivity from ISP’s gateway terminal point to IIITD&M Kancheepuram campus Last mile connection. 16. All the equipment supplied by the bidder should be capable of handling higher bandwidth in case of upgradation is required in the later stage 17. All the supplied equipment & software (Modem, Router, Media converter etc. whichever is required, complete Bill of material along with make, model, manufacturer & part number should be given) & software shall be maintained onsite for the entire period of contract by the bidder. No charges shall be separately payable by IIITD&M Kancheepuram. The bidder shall include all incidental costs for upkeep of equipment and license free, if any, in their bid. 18. The Vendor/Bidder should submit literature explaining the proposed implementation diagram with the technical bid 19. The bidder will also be responsible for any civil/electrical work etc., involved for completion of project 20. The contractor shall supply & commission the Fiber cable termination to the Identified location at the Institute. No charges shall be payable separately by IIITDM Kancheepuram. 21. Single point contact for all the issues related to Internet 22. MTTR is at least 4 hours 23. Network Latency (PE to PE) at least less than or equal to 80 msec 24. Packet Loss (PE to PE) at least less than or equal to 1% 25. The ISP should provide the link (MRTG) to monitor the leased line link utilization and should also provide performance Reports : Real Time, Hourly, Daily, Weekly and monthly basis. 26. The ISP will do preventive maintenance once in a quarter for upkeep the systems running.

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