Charges For Establishment Of An Ivr-Based 24 / 7 Call Center At Dgm, Lucknow For Grievance Registration And Redressal Assistance For Illegal Mining / Transportation And Integration With The Existing Mine-Mitra Mobile App For Grievances Update For Di, Lucknow-Uttar Pradesh

Charges For Establishment Of An Ivr-Based 24 / 7 Call Center At Dgm, Lucknow For Grievance Registration And Redressal Assistance For Illegal Mining / Transportation And Integration With The Existing Mine-Mitra Mobile App For Grievances Update For Directorate Of Geology And Mining, Government Of Uttar Pradesh:- 1 Hosting Of The Web-Based Application Through Miety Empaneled Service Provider With 8 Core Processor, 16 Gb Ram And 20-Gb For One Year 2 Sms Package 3 Security Audit Of Web Portal Through Cert-In Empanelled Agency For One Year 4 Ssl Certification Charges Of Web Domain Per Year 5 Setup Of It Equipment ( S ) For Helpdesk: 6 Laptop: I5 With Latest Generation, 8Gb Ram, 512Gb Ssd, Screen Minimum 14, Preloaded Anti-Virus & Widows 10 Or Higher, Carry Bag, 3-Year Oem Warranty. 7 Mobile / Telephone Instrument 8 Sim With 12 Month Activated Pack 9 Head Phone And Mic 10 Services Of 3-Helpdesk Executive For 8 Hours In Three Shifts For One Year [ No. Of Manpower = 3*3 = 9 ] *12Months= 108 ( 9-Manpower For 12-Months ) 11 One Call Center Manager For One Year. ( Quote Rate On Per Month Per Manpower Basis ) 12 Training Support For 15 Days ( 4 Hours / Day ) At Dgm, Hq, Lucknow 13 Total A 14 Updesco Margin@10% 15 Total Cost Including Updesco Margin 16 Gst@18% 17 Overall Cost Including Taxes 18 Amc Cost For 2Nd Year And Onwards: 19 Work Description 20 <2> 21 Amc Of Customized For Complaint / Grievances Redressal Management System At Ivr Based Call Center 22 Hosting Of The Web-Based Application On Secured And Audited Shared Server With 8 Core Processor, 16 Gb Ram And 20-Gb For One Year 23 Calls On Toll-Free Number ( 216000 Calls Per Year ) With One Toll-Free Number. Inbound Calls = 18000 Minutes Per Month ( 1 Call = 1-Minute Of 1-Operator ) Total No. Of Operators = 9 And Expected Calls = 80 Calls Per Day Per Operators.Note: For Additional Calls, The Extra Cost Would Be Incurred As Per Unit Rate. 24 Sms Package 25 Sim With 12 Month Activated Pack ( Annually ) 26 Services Of 3-Helpdesk Supports For 8 Hours In Three Shifts For One Year ( Annually ) [ No. Of Manpower = 3*3 = 9 ] *12Months= 108 ( 9-Manpower For 12-Months ) 27 Call Center Manager For One Year ( Annually ) ( Quote Rate On Per Month Per Manpower Basis ) 28 Security Audit Of Web Portal Through Cert-In Empanelled Agency Per Year 29 Ssl Certification Charges Of Web Domain Per Year 30 Amc Of It Equipment ( S ) For Helpdesk Support As Per S.N. 7.2 And 7.4 In The Main Price Schedule 31 Total B 32 Updesco Margin@10% 33 Total Cost Including Updesco Margin 34 Gst@18% 35 Overall Cost Including Taxes 36 Overall Charges ( A+B )

INR 2360 /-

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