Assam Power Distribution Company Limited-APDCL has published Appointment Of An Agency For Supply And Management Of Cloud Based Pbx Contact Center Solution. Submission Date for this Tender is 23-08-2021. EPBAX Tenders in Datacenter Six Mile Guwahati Assam. Bidders can get complete Tender details and download the document.
| Sr No | CorrigendumDate | Corrignedum | CorrigendumType | NewSubmissionDate |
| 1 | 30-Jul-2021 | Change in dates and EMD deposit price | Other | 18-08-2021 |
| 2 | 07-Aug-2021 | BoQ corrigendum | BOQ | 18-08-2021 |
| 3 | 18-Aug-2021 | Date Modification | Date | 23-08-2021 |
| Sl. No. | Item Description |
| 1 | Particulars |
| 2 | Annual cloud PBX charges for 60 channel for self-service (IVRS) and 40 concurrent users call center operation including call handling, call forwarding , call recording, reporting, troubleshooting etc. It will also include the cost of setup. |
| 3 | One time cost for noice cancellation headset (wired) from a reputed brand. |
| 4 | One time cost for VoIP Phones from a reputed brand. |
| 5 | Annual PRI link cost. Currently, 3 PRI links is operating (2 BSNL, 1 Vodafone). Cost to be calculated as 1 unit. |
| 6 | Annual Internet charge for Cloud Based PBX contact center solution(MPLS/ILL etc.) with redundant features and auto switchover during failure. Connections should be from 2 different Service Provider. Cost to be calculated as 1 unit. |
| 7 | Annual Project maintenancce cost. Includes cost of software development to integrate the PBX system with BBA. |
| 8 | One time cost for Media Gateway and other hardware. The total cost of all hardware to be considered as 1 unit. |
| 9 | 1 Laser Printer |
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