tender for eoi for outsourcing of operations & maintenance of bsnl cscs; a. bill collection of landline/ broadband /ftth/post-paid mobile. b. new phone bookings and feasibility of and line/broadband/ftth/wings/aseem, vanity booking/isdn/pri/bri c. sale of new sims. normal, bulk booking/vanity and fancy number booking/post paid to pre-paid and vice versa conversions. d. change/ upgrade plan for sim recharge/ ftth and any other services. e. provision of vas services. f. replacement of sims / sim upgradation (2g/3g to 4g) g. sale of post paid mobile connections h. sale of top-ups/stvs /pvs i. sales complaint redressal. j. processing of mnp requests k. dnd activation/deactivation. l. handling of customer queries and complaints regarding billing, network, internet etc. m. receiving and co-ordinating all customer requests including shifting connection, name transfer, closure of connections and more. n. all commercial and csc services which are presently being offered in cscs (including services being provided free of charge) and all commercial and csc services which may emerge in future. o. aadhar services p. citizen centric e-services, identity & document services (pan card etc.), e-district services, application to various central government schemes, & utility payments etc. subject to signing of mou by bsnl corporate/ circle / ba with the concerned govt authority / department etc. revenue share of bsnl and ocsc partner shall be 50:50 out of total revenue generated through such e-services read, understood and accepted page 13 of 101 signature and seal of bidder q. provision of sponsored product booths -the detailed guidelines in this regard will be issued by bsnl separately. r. mobile phone sale: the detailed guidelines in this regard will be issued by bsnl separately. s. a separate booth for mobile repair shop, to be handled only by the ocsc partner, with no revenue share / billing by bsnl or in bsnls name. t. the vendor shall ensure that agents are adequately trained to resolve the aforementioned inquiries and are capable of educating customers on resolving common issues through self-service options