selection of system integrator ( si ) for supply, installation, commissioning, implementation and support for it applications and infrastructure for best-2 full use - erp application users 3 self service users 4 payroll users employee 5 billing module, meter mgmt., revenue mgmt. and customer services with smart meter data processing for revenue realisation in the erp ( mbc ) 6 license fee for asset maintenance solutions 7 license for other system integration with erp 8 license fee for erp developers 9 unified consumer self sevice portal with chatbot and mobile adoptable ( consumer portal application including inbuilt analytice ) 10 document management system 11 business intelligence & warehousing with advanced consumer analytics modles ( reporting and dashboarding management ) 12 call centre application 13 consumer relarionship management 14 database as per application solutions 15 digital signature and deployment for all desired utility purchaser users 16 implementation and integrationof metering, billing and collection ( mbc ) system. core electrical utility solutions lake / business warehouse / analytics, and other utility solutions 17 installation and administration activitesfor complete implementation and support activities for erp 18 amc of the software ( 5 years ) 19 part ( e ) complete setup of world class customer call centre along with all desired solutions 20 automatic call distributor 21 router ( with ha ) for routing the calls to call centre and pri lines 22 customer call centre seating with workstations including ups 23 call recording software 24 customer relation management software 25 computer telephony integration software 26 interactive voice response software 27 softphone software 28 headsets ( with noise cancellation ) 29 toll-free number ( one time ) 30 network laserjet ( b / w ) printers 31 hardware server for application and database 32 local area network ( lan ) connectivity 33 lan switches ( ha ) level -ii 34 router for mpls / vpn network 35 ups & battery system ( 2 / 5 kva ups ) 36 idf / mdf floor mount racks 37 ( ccc ) additional items / material if any 38 ivr ( intelligent voice recognition ) 39 7 no pri lines with mux – with minimum 30 channels. 40 amc / fms for 5 years