supply , customization , integration , testing , commissioning and maintenance of kolhapur municipal egovernance system ( kmega ) for kolhapur municipal corporation , application software , egovernance suite for kmc ( perpetual license fees ) , customization & integration , data extraction , conversion ( ism to unicode ) & migration , data center , application servers , database servers , web servers , san storage , layer 3 switch , layer 2 switch , rdbms , firewall , ups , tier-iii dc infrastructure , kiosks , operational expenses , dr hosting charges for the entire application ( tier-iii set-up ) , including applicable broadband / connectivity charges , camc charges on item no . 1 & 2 above , bandwidth expense - 8 locations + sms gateway , operation & maintenance ( includes providing 2 technical resources for 5 years ) , fm support ( includes providing 2 resources for 5 years ) , including call center support , training ( includes providing 1 resource for 5 years )