comprehensive annual maintenance contract of ports it hardware and annual maintenance contract of networking equipment for the period of two years , part a model/specification , desktop pcs with intel dual core/core 2 duo , 1gb/2gb ram , 160gb sata hdd , dvd rom , tft 15 , 17 & 19 , hp-280 g3-mt/i3/4gb/1tb hdd , hp-280-g3-mt/i5/8gb/1tb hdd/22 tft , dell optiplex 7040/i7/8gb/1tb/22 tft , hp-280 g1-mt/i3/4gb/1tb hdd , lenovo aio 700-24ish/8gb ram/1t hdd , dell inspiron 2320 aio , hp elite desk 800g3 , i7/500-ssd/16gb ram , 24 , 22 ips tft , first level support ( non-comprehensive ) , hp officejet pro 8610 , hp officejet pro 8600 , canon image class mpf 4750 , hp mfp m1319f , hp mfp m1136 , canon mf 221d , hp pro mfp m128fn , hp laserjet pro m403dw , hp laserjet pro m203dw , hp laserjet pro m400dn , hp laserjet p1606dn , hp laserjet p1007 , hp laserjet p1505 , hp laserjet 1020plus , hp laserjet pro m202dw , epson inkjet m100 , epson inkjet color l565 , hp laserjet p3005dn , hp laserjet p1108 , hp scanjet g2410 , hp scanjet pro 3000 s3 , hp scanjet g3010 , part b- resident engineers for networking/servers , pcs , & printers , resident engineer for monitoring of network and servers on day to day basis , resident engineers ( for desktops ) , resident engineer ( for printers )