service support for integrated cargo management system ( icms ) at new integrated cargo terminal , nscbi airport , kolkata , comprehensive amc of hardware and software of the following network equipments :- , pcs: hp compaq d290 mt/acer power series e-8200/acer veriton/lenovo think centre with all acessories ( monitors , kb , mouse etc ) , switch 3 com 4500 . , cisco switch catalyst 2950 . , maintenance of network at site , switches , nodes etc as per the scope of work . , ibm server model x3200- m2 . , hp procurve 24b layer 3 switch , technical support at site: , data base administrator ( dba ) : dedicated onsite engineer for support on oracle icms database & application servers as per the scope of work . , providing support team at site on round the clock basis 24x7 . 2 engineers per shift . total:7 engineers . maintenance of network , pcs and printers etc as per the scope of work . , providing support at site for operation and management of edi data for icms system on round the clock 24x7 . 1 engineer per shift . total: 4 engineers . maintenance of edi server , conectivity , data management etc as per the scope of work .