selection of system integrator for developing customizing and maintaining integrated and inclusive public grievance cm helpline management system iipgcms for government of tamil nadu , cost for development/ platform customization ( one-time ) including free warranty period of 12 months after go-live ( as per cl . 5 . 4 . 2 ( b ) of rfp ) , cost for deployment of 4 resources at tnega for a period of 6 months after go-live i . e cost for 24 man months ( as per cl . 5 . 4 . 2 ( c ) of rfp ) , cost for operation & maintenance including license fee ( if any ) for 24 months after free warranty ( as per cl . 5 . 4 . 2 ( d ) of rfp )