Information and Technology,Information and Technology sector projects by Bharti Airtel Limited in
Project Information
4940
Bharti Airtel Limited
Bharti Airtel Has Entered Into A Tie-Up With US-Based Genesys, To Offer Hosted Contact Centre (HCC) Services, After It Severed Its Collaboration With Chennai-Based Servion Global Solutions, A Customer Interaction Management (CIM) Solutions Company. The New Partnership, With Genesys, Would Be To Offer Services Purely On Software As A Service (Saas)-Based Model, Which Supports Quicker Deployment And Ensures Faster Go-Live For Customer Processes. With The Saas-Based Model, It Would Have A Lean Hardware Footprint At The Customer Site And Would Support Centralised And De-Centralised Architecture For Meeting Various Customer Requirements. Genesys, Which Was Earlier Part Of Alcatel, Has Grown As An Integrated Suite Of Customer Service Solutions To Provide More Insight Into And Control Over Contact Centre Operations, Including Multi-Channel Support, Ivrs And Voice Portals For Self-Service, And Workforce Management.
Project Value
Refer document
Pre Project Activities Underway
Not Specified
India
Information and Technology,Information and Technology
Disclaimer :
We takes all possible care for accurate & authentic tender information, however Users are requested to refer Original source of Tender Notice / Tender Document published by Tender Issuing Agency before taking any call regarding this tender.
