Bids Are invited for Facility Management Services - Lumpsum Based - Dae Hospitals At Kalpakkam Anupuram Township; Providing Technical Assistance Services For Clone-Based Server And Hims System In Dae Hospitals At Kalpakkam Anupuram Township During Th
Tender Overview
Project Description
Bids Are invited for Facility Management Services - Lumpsum Based - Dae Hospitals At Kalpakkam Anupuram Township; Providing Technical Assistance Services For Clone-Based Server And Hims System In Dae Hospitals At Kalpakkam Anupuram Township During The Period 2026 To .. - Providing Technical Assistance For Operation, Monitoring, Maintenance And Troubleshooting Of Clone-Based Server System, Including File Sharing, User Access Management, Backup Monitoring And Server-Related Support, Etc, As Per Specification And As Directed By Officer-In-Charge. , Operation And Day-To-Day Monitoring Of The Clone-Based Server System To Ensure Continuous Availability And Optimum Performance. , User Account Creation, Modification, Deletion, Access Rights Management And Authentication Support. , Monitoring And Management Of Shared Folders, File Permissions And Network File-Sharing Services. , Monitoring And Verification Of Scheduled Data Backups, Backup Logs And Assistance In Data Restoration, Whenever Required. , Preventive Maintenance Of The Server System, Including Routine Health Checks, Performance Monitoring And System Optimization. , Troubleshooting Of Server Hardware And Operating System-Related Issues, And Coordination With Oem/Service Providers For Timely Resolution. , Monitoring Server Storage Capacity, System Resources, Event Logs And Security Updates To Ensure Reliable Operation. , Providing Technical Support To Hospital Users For Server-Related Issues And Maintaining Service Records, Documentation And Monthly Activity Reports. , Providing Technical Assistance For Operation, Monitoring, Maintenance And Troubleshooting Of Hospital Information Management System (Hims), Including First-Level User Support And Coordination For Issue Resolution, Etc, As Per Specification And As Directed By Officer-In-Charge. , Operation And Day-To-Day Monitoring Of The Hospital Information Management System (Hims). , User Account Management, Password Reset, Access Control And User Assistance. , Troubleshooting Of Hims Software Issues And Coordination With The Software Service Provider For Timely Resolution. , Monitoring Of Application Performance And Ensuring Uninterrupted Availability Of Hims Services. , Providing Assistance In Database Backup Verification, Data Integrity Checks And Restoration Support, Wherever Required. , Generation Of Reports, Data Validation And Support For Statutory/Mis Reporting Requirements. , Providing Technical Support And Coordination With Doctors, Nursing Staff, Laboratory, Pharmacy, Registration And Other Hospital Departments For Smooth Functioning Of Hims. , Providing Technical Assistance For Operation And Maintenance Of Kiosk Machines - Automated Token Issuing Systems And Other User Service Systems.
BOQ
| Sl. No. | Item Title | Item Description |
| 1 | Providing technical assistance for operation, monitoring, maintenance and troubleshooting of Clone-Based Server System, including file sharing, user access management, backup monitoring and server-related support, etc, as per specification and as directed by Officer-In-Charge. | Providing technical assistance for operation, monitoring, maintenance and troubleshooting of Clone-Based Server System, including file sharing, user access management, backup monitoring and server-related support, etc, as per specification and as directed by Officer-In-Charge. |
| 2 | Operation and day-to-day monitoring of the Clone-Based Server System to ensure continuous availability and optimum performance. | Operation and day-to-day monitoring of the Clone-Based Server System to ensure continuous availability and optimum performance. |
| 3 | User account creation, modification, deletion, access rights management and authentication support. | User account creation, modification, deletion, access rights management and authentication support. |
| 4 | Monitoring and management of shared folders, file permissions and network file-sharing services. | Monitoring and management of shared folders, file permissions and network file-sharing services. |
| 5 | Monitoring and verification of scheduled data backups, backup logs and assistance in data restoration, whenever required. | Monitoring and verification of scheduled data backups, backup logs and assistance in data restoration, whenever required. |
| 6 | Preventive maintenance of the server system, including routine health checks, performance monitoring and system optimization. | Preventive maintenance of the server system, including routine health checks, performance monitoring and system optimization. |
| 7 | Troubleshooting of server hardware and operating system-related issues, and coordination with OEM/service providers for timely resolution. | Troubleshooting of server hardware and operating system-related issues, and coordination with OEM/service providers for timely resolution. |
| 8 | Monitoring server storage capacity, system resources, event logs and security updates to ensure reliable operation. | Monitoring server storage capacity, system resources, event logs and security updates to ensure reliable operation. |
| 9 | Providing technical support to hospital users for server-related issues and maintaining service records, documentation and monthly activity reports. | Providing technical support to hospital users for server-related issues and maintaining service records, documentation and monthly activity reports. |
| 10 | Providing technical assistance for operation, monitoring, maintenance and troubleshooting of Hospital Information Management System (HIMS), including first-level user support and coordination for issue resolution, etc, as per specification and as directed by Officer-In-Charge. | Providing technical assistance for operation, monitoring, maintenance and troubleshooting of Hospital Information Management System (HIMS), including first-level user support and coordination for issue resolution, etc, as per specification and as directed by Officer-In-Charge. |
| 11 | Operation and day-to-day monitoring of the Hospital Information Management System (HIMS). | Operation and day-to-day monitoring of the Hospital Information Management System (HIMS). |
| 12 | User account management, password reset, access control and user assistance. | User account management, password reset, access control and user assistance. |
| 13 | Troubleshooting of HIMS software issues and coordination with the software service provider for timely resolution. | Troubleshooting of HIMS software issues and coordination with the software service provider for timely resolution. |
| 14 | Monitoring of application performance and ensuring uninterrupted availability of HIMS services. | Monitoring of application performance and ensuring uninterrupted availability of HIMS services. |
| 15 | Providing Assistance in database backup verification, data integrity checks and restoration support, wherever required. | Providing Assistance in database backup verification, data integrity checks and restoration support, wherever required. |
| 16 | Generation of reports, data validation and support for statutory/MIS reporting requirements. | Generation of reports, data validation and support for statutory/MIS reporting requirements. |
| 17 | Providing Technical support and coordination with doctors, nursing staff, laboratory, pharmacy, registration and other hospital departments for smooth functioning of HIMS. | Providing Technical support and coordination with doctors, nursing staff, laboratory, pharmacy, registration and other hospital departments for smooth functioning of HIMS. |
| 18 | Providing technical assistance for operation and maintenance of Kiosk Machines - Automated Token Issuing Systems and other user service systems. | Providing technical assistance for operation and maintenance of Kiosk Machines - Automated Token Issuing Systems and other user service systems. |
AI Tender Summary
Tender Timeline
Tender Published
Tender notice published.
CompletedBid Submission Deadline
Online submission via eProcurement portal.
Upcoming · 17 daysBid Opening Date
Technical bids will be opened and evaluated.
Upcoming · 18 daysTender Documents
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