Rural Development Local Bodies Closing in 10 days TDR #58301742

Tender For Selection Of An Experienced Agency / Firm / Organization For Setting Up, Operation And Management Of 5 Customer Facilitation Centres (Cfcs) Having 30 Service Windows For Electronic Delivery Of Citizen Centric Services (E-Governance Initiat

Issued by Local Bodies · Ambala, Haryana
Tender Value
1
Estimated cost
Bid Submission
14 Nov 2026
10 days left
EMD
17.82 Lakhs
Bank guarantee accepted
Document Fee
10000
Non-refundable
Tender Type
Online

Tender Overview

Organization
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Tender ID
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Competition Type
NCB
Bidding Type
Tender
Location / State
Ambala → Haryana
EMD Exemption
Available
Quantity
Not Available
Website
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Contact Person
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Address
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Project Description

Tender for Selection Of An Experienced Agency / Firm / Organization For Setting Up, Operation And Management Of 5 Customer Facilitation Centres (Cfcs) Having 30 Service Windows For Electronic Delivery Of Citizen Centric Services (E-Governance Initiative), Along With Setting Up And Operation Of A Whatsapp Chatbot For Grievance Redressal And A 24X7 Call Centre

BOQ

Name of Work:- Selection of an Experienced Agency / Firm / Organization for Setting up, Operation and Management of 5 Customer Facilitation Centres (CFCs) having 30 Service Windows for Electronic Delivery of Citizen Centric Services (e-Governance Initiative), along with Setting up and Operation of a WhatsApp Chatbot for Grievance Redressal and a 24x7 Call Centre
Sl. No. Item Description
1CFC Operator / Front Desk Executive — one per service window (inclusive of wages, EPF, ESI, bonus, uniform, ID card and all statutory dues)
2Call Centre Agent (inclusive of all statutory dues)
3Supervisor (inclusive of all statutory dues)
4Furniture, fixtures & IT equipment at CFC service windows — counter furniture, operator/visitor chairs, storage, desktop with licensed OS & antivirus, colour printer, scanner/MFP, UPS and biometric attendance device
5IT operations, equipment AMC, connectivity backup, software/licence support, data backup, cybersecurity support, printer/IT consumables and digital service support at CFC windows
624x7 Call Centre telephony & infrastructure — toll-free number, IVR, call recording, cloud licence, CRM / ticketing software
7Server configuration, hosting, data storage, daily backup and 24x7 web portal availability, and O&M of the WhatsApp Chatbot
8WhatsApp Chatbot — design, development, integration with municipal MIS / portal, testing and go-live
9Initial training and 2-week on-ground handholding support at 5 CFCs Please Enable Macros to View BoQ information

AI Tender Summary

OUR REF NO 58301742
AUTHORITY Local Bodies
TENDER VALUE 1
LAST DATE 14-11-2026
Authority
Authority Name Urban Local Bodies
Work Description Tender for Selection Of An Experienced Agency / Firm / Organization For Setting Up, Operation And Management Of 5 Customer Facilitation Centres (Cfcs) Having 30 Service Windows For Electronic Delivery Of Citizen Centric Services (E-Governance Initiative), Along With Setting Up And Operation Of A Whatsapp Chatbot For Grievance Redressal And A 24X7 Call Centre
Basic Detail
Tender No 745
Bidding Type Tender
Location
City Ambala
State Haryana
Key Dates
Publish Date 31 Oct 2026
Submission Date 14 Nov 2026
Open Date 14 Nov 2026
Finance
Tender Value 1
Tender Fee 10000
EMD 17.82 Lakhs
Exemption Available
Document List
4d7e6708-c78a-4070-86ac-694e2a23ffa9.html
BOQ_637695.xls
Tendernotice_1.pdf
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Tender Timeline

Oct 31, 2026
11:30 IST

Tender Published

Tender notice published.

Completed
Nov 14, 2026
17:00 IST

Bid Submission Deadline

Online submission via eProcurement portal.

Upcoming · 10 days
Nov 14, 2026

Bid Opening Date

Technical bids will be opened and evaluated.

Upcoming · 10 days

Tender Documents

Download All (ZIP) ↓
html

4d7e6708-c78a-4070-86ac-694e2a23ffa9.html

xls

BOQ_637695.xls

pdf

Tendernotice_1.pdf

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