Tender For Selection Of Agency For Enhancement, Operation, Maintenance And Technical Support Along With Helpline Of E-Vikas Pranali (Vitran Evam Krishi Apoorti Samadhan)
Tender Value
Ref. Documents
Estimated cost
Bid Submission
05 Nov 2026
13 days left
EMD
1 Lakhs
Bank guarantee accepted
Document Fee
Ref. Documents
Non-refundable
Tender Type
Online
Tender Overview
Organization
Tender ID
Competition Type
NCB
Bidding Type
Tender
Location / State
Bhopal → Madhya Pradesh
EMD Exemption
Available
Quantity
Not Available
Website
Contact Person
Address
Project Description
Tender for Selection Of Agency For Enhancement, Operation, Maintenance And Technical Support Along With Helpline Of E-Vikas Pranali (Vitran Evam Krishi Apoorti Samadhan)
BOQ
| Sl. No. | Item Description |
| 1 | COMPONENT A – Enhancement, Operation, Maintenance & Technical Support of e-Vikas Portal (12 months, lump sum) |
| 2 | Enhancement, Operation, Maintenance and Technical Support of e-Vikas Portal as per Section 3, 4, 6, 7 and 8, including the team at Section 9(I) (25 resources), training & workshops and third-party audits – for 12 months from signing of SLA |
| 3 | Total Component A including GST |
| 4 | COMPONENT B – Full-time Deployment at Head Office / Divisional TSU (Section 9-II) FOR 12 MONTHS |
| 5 | Domain Expert (Agriculture / Fertilizer Distribution) |
| 6 | Central Command Control Center Manager |
| 7 | MIS Officer (Central TSU) |
| 8 | Technical Support Supervisor / Executive at HO |
| 9 | Technical Support Executive (Call Center Support) – Divisional TSU |
| 10 | Total Component B including GST |
| 11 | COMPONENT C – Fertilizer Distribution Helpline Call Center (Clause 3.XVII, per seat per month) FOR 12 MONTHS |
| 12 | Per Seat Per Month Charges – adequete Call Center Executives, cloud-based call center software, software licence, supervised operation cost (incl. , telecom/toll-free usage), All-in-One PC, IP-based headset/softphone, headphones |
| 13 | Total Component C including GST |
| 14 | ***Note:Notes:1. Quote all rates in Indian Rupees; % values are not allowed. No yellow cell may be left blank; a nil rate leads to rejection.2. Rates include all incidental services, statutory dues (PF/ESIC/bonus etc.), agency charges and other costs; GST is shown separately.3. Resource and seat quantities are indicative. Additional or reduced resources/seats will be paid at the quoted monthly rate (c).4. Component C includes all costs for complete implementation, operation, maintenance and support of the Call Center, including manpower, hardware, software, infrastructure, telecom and maintenance.5. If figures and words differ, the amount in words prevails.6. Evaluation basis (excl. or incl. GST) must be fixed in the RFP before publishing – see Issues to Fix #3.7. Component C – Helpline Call Center:** The Helpline Call Center component shall comprise 4 seats. The cost of these 4 seats shall be included in the financial bid and considered as part of the L1/QCBS financial evaluation Please Enable Macros to View BoQ information |
AI Tender Summary
Tender Timeline
Oct 22, 2026
11:30 IST
Tender Published
Tender notice published.
CompletedNov 05, 2026
17:00 IST
Bid Submission Deadline
Online submission via eProcurement portal.
Upcoming · 13 daysNov 05, 2026
Bid Opening Date
Technical bids will be opened and evaluated.
Upcoming · 13 daysTender Documents
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