Tender For Application Workflow & Revenue Recovery Management System For Sd-Ii (Rev/Nrw)/ Wd-Iv Ddw, Borda Margao Goa.
Tender Value
23.92 Lakhs
Estimated cost
Bid Submission
30 Oct 2026
4 days left
EMD
47840
Bank guarantee accepted
Document Fee
5000
Non-refundable
Tender Type
Online
Tender Overview
Organization
Tender ID
Competition Type
NCB
Bidding Type
Tender
Location / State
goa → Goa
EMD Exemption
Not Available
Quantity
Not Available
Website
Contact Person
Address
Project Description
Tender for Application Workflow & Revenue Recovery Management System For Sd-Ii (Rev/Nrw)/ Wd-Iv Ddw, Borda Margao Goa.
BOQ
| Sl. No. | Item Description |
| 1 | Design, development, deployment, testing, commissioning, cloud hosting, operation and maintenance of a centralized Service Application Workflow and Revenue Recovery Management System including Consumer Web Portal, Mobile Application, rolebased workflow management, online application processing, payment gateway integration, SMS/WhatsApp notification services, revenue recovery monitoring, dashboard and reporting modules, database management, security features, API integration, user training, technical support and system maintenance for Department of Drinking water as directed by the Engineer Incharge Consumer Web Portal and Mobile Application for submission, tracking and management ofconsumer service requests. Service Application Workflow Management System with configurable service forms, servicebased templates, role-based approvals, application processing, query management, approval/rejection functionality and workflow monitoring. |
| 2 | Role-based dashboards for departmental users including Junior Engineers, Technical Assistants, Assistant Engineers, Cashiers and other authorized officers for management of applications, approvals, revenue collection and monitoring activities. Consumer acknowledgement generation and real-time application status tracking. SMS Gateway and WhatsApp Notification integration for automated communication to consumers and departmental users regarding application status, queries, approvals, rejections, payment confirmations and other workflow events. Online payment gateway integration for collection of application fees, service charges and other payments along with online payment verification and transaction reconciliation. Offline payment management including cash, cheque, demand draft and POS transaction entry and verification. Revenue Recovery Management Module for monitoring pending dues, revenue collection, arrears, notices, recovery actions and auto-generation of notices and recovery documents. Centralized monitoring dashboard for pending and completed applications, revenue collection, pending revenue, workflow status, user activities and approval timelines. Secure login and authentication system with username/password, OTP authentication and role-based access control. |
| 3 | API integration, database integration and synchronization with existing departmental consumer databases and related software systems. Secure cloud hosting, database management, backup management, disaster recovery, SSL certificates, cybersecurity measures and security audit compliance. Generation of reports in Excel and PDF formats including revenue collection reports, pending revenue reports, service-wise revenue analysis, daily and monthly collection reports, pending application reports, approval timeline reports and user activity logs.. Data export, data migration and secure access to application and consumer data through APIs, database access or structured export files as required by the Department. User training, preparation of manuals, operational support, technical support, software updates and comprehensive maintenance during the contract period. All software, licenses, cloud infrastructure, implementation services, training, support services and other resources necessary for successful commissioning and operation of the complete system shall be handed over to the department at the end of Contract Period. Please Enable Macros to View BoQ information |
AI Tender Summary
Tender Timeline
Oct 21, 2026
11:30 IST
Tender Published
Tender notice published.
CompletedOct 30, 2026
17:00 IST
Bid Submission Deadline
Online submission via eProcurement portal.
Upcoming · 4 daysNov 02, 2026
Bid Opening Date
Technical bids will be opened and evaluated.
Upcoming · 7 daysTender Documents
Download All (ZIP) ↓
Disclaimer
We takes all possible care for accurate & authentic tender information. However users are requested to refer Original source of Tender Notice / Tender Document published by Tender Issuing Agency before taking any call regarding this tender