Tender For Selection Of An Experienced Agency / Firm / Organization For Setting Up, Operation And Management Of 22 Customer Facilitation Centres (Cfcs) Having 44 Service Windows For Electronic Delivery Of Citizen Centric Services (E-Governance Initia
Tender Value
Ref. Documents
Estimated cost
Bid Submission
10 Nov 2026
12 days left
EMD
12 Lakhs
Bank guarantee accepted
Document Fee
10000
Non-refundable
Tender Type
Online
Tender Overview
Organization
Tender ID
Competition Type
NCB
Bidding Type
Tender
Location / State
Rohtak → Haryana
EMD Exemption
Available
Quantity
Not Available
Website
Contact Person
Address
Project Description
Tender for Selection Of An Experienced Agency / Firm / Organization For Setting Up, Operation And Management Of 22 Customer Facilitation Centres (Cfcs) Having 44 Service Windows For Electronic Delivery Of Citizen Centric Services (E-Governance Initiative), Along With Setting Up And Operation Of A Whatsapp Chatbot For Grievance Redressal And A 24X7 Call Centre
BOQ
| Sl. No. | Item Description |
| 1 | Item Rate BoQ BoQ_Ver3.0 Item Rate Normal INR Only INR Select, Excess (+), Less (-) Less (-) Tender Inviting Authority: Executive Engineer, Municipal Corporation, Rohtak. Name of Work: Selection of an Experienced Agency / Firm / Organization for Setting up, Operation and Management of 22 Customer Facilitation Centres (CFCs) having 44 Service Windows for Electronic Delivery of Citizen Centric Services (e-Governance Initiative), along with Setting up and Operation of a WhatsApp Chatbot for Grievance Redressal and a 24x7 Call Centre Contract No: Bidder Name : PRICE SCHEDULE(This BOQ template must not be modified/replaced by the bidder and the same should be uploaded after filling the relevent columns, else the bidder is liable to be rejected for this tender. Bidders are allowed to enter the Bidder Name and Values only ) NUMBER # TEXT # TEXT # NUMBER # TEXT # NUMBER NUMBER TEXT TEXT # NUMBER # TEXT# TEXT # NUMBER # NUMBER NUMBER NUMBER NUMBER TEXT TEXT NUMBER NUMBER NUMBER NUMBER TEXT TEXT NUMBER NUMBER NUMBER NUMBER TEXT TEXT NUMBER NUMBER NUMBER NUMBER TEXT TEXT NUMBER NUMBER NUMBER NUMBER TEXT TEXT NUMBER NUMBER NUMBER # NUMBER # TEXT TEXT NUMBER # NUMBER # DATE NUMBER # NUMBER # TEXT # Route No. Item Description Item Code / Make Quantity Units Estimated Rate Addition / Deduction Addition / Deduction Values Currency Convertion against each Item Quoted Currency in INR / Other Currency RATE In Figures To be entered by the Bidder Rs. P Excise Duty VAT Freight Charges ( Unloading & Stacking) Any Other Taxes/Duties/Levies Other Taxes 2 IIIrd Party i.e DGS&D / RITES etc Inspection Charges @0.34%+Service Tax Less for Cenvat Credit,if any respect of Supplies Under full Excise Duty Category TOTAL AMOUNT With all Taxes (Per Year) TOTAL AMOUNT With Taxes TOTAL AMOUNT In Words |
| 2 | Part A — Recurring Charges CFC Operator / Front Desk Executive — one per window (inclusive of wages, EPF, ESI, bonus, uniform, ID card and all statutory dues) Note: rate quoted per month |
| 3 | Part A — Recurring ChargesCall Centre Agent (inclusive of all statutory dues) Note: rate quoted per month |
| 4 | Part A — Recurring ChargesSupervisor (inclusive of all statutory dues)Note: rate quoted per month |
| 5 | Part A — Recurring ChargesFurniture & fixtures, IT infrastructure, connectivity, stationery and consumables at CFC window (counter furniture, desktop with licensed OS & antivirus, colour printer, scanner / MFP, internet, UPS 30 min., biometric device, A4 paper, cartridges, registers etc.)Note: rate quoted per month |
| 6 | Part A — Recurring Charges24x7 Call Centre telephony & infrastructure — toll-free number, IVR, call recording, cloud licence, CRM / ticketing softwareNote: rate quoted per month |
| 7 | Part A — Recurring ChargesServer configuration, hosting, data storage, daily backup and 24x7 web portal availability, and O&M of the WhatsApp ChatbotNote: rate quoted per month |
| 8 | Part B — One-Time ChargesWhatsApp Chatbot — design, development, integration with municipal MIS / portal, testing and go-liveNote: rate quoted per year |
| 9 | Part B — One-Time ChargesInitial training and 2-week on-ground handholding support at 22 CFCsNote: rate quoted per year Total in Figures 0.0 0.0 INR Zero Only 4.0 Construction of chamber for 100mm sluice plates item5 10.0 Nos Quoted Rate in Figures Select 0.0 0.0 Zero Only Quoted Rate in Words INR Zero Only Please Enable Macros to View BoQ information |
AI Tender Summary
Tender Timeline
Oct 19, 2026
11:30 IST
Tender Published
Tender notice published.
CompletedNov 10, 2026
17:00 IST
Bid Submission Deadline
Online submission via eProcurement portal.
Upcoming · 12 daysNov 10, 2026
Bid Opening Date
Technical bids will be opened and evaluated.
Upcoming · 12 daysTender Documents
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