Tender For Selection Of Master System Integrator (Msi) For Design, Development, Supply, Installation, Integration, Testing, Commissioning, And Operation & Maintenance Of Intelligent Transport Management System (Itms)
Tender Value
Ref. Documents
Estimated cost
Bid Submission
16 Nov 2026
29 days left
EMD
4.50 Crore
Bank guarantee accepted
Document Fee
23600
Non-refundable
Tender Type
Online
Tender Overview
Organization
Tender ID
Competition Type
NCB
Bidding Type
Tender
Location / State
Mumbai → Maharashtra
EMD Exemption
Available
Quantity
Not Available
Website
Contact Person
Address
Project Description
Tender for Selection Of Master System Integrator (Msi) For Design, Development, Supply, Installation, Integration, Testing, Commissioning, And Operation & Maintenance Of Intelligent Transport Management System (Itms)
Corrigendum
| Sr No | Corrigendum Date | Corrigendum | Type | New Submission Date |
|---|---|---|---|---|
| 1 | 06-Oct-2026 | RFP Document | Other | 16-Nov-2026 |
BOQ
| Sl. No. | Item Description |
| 1 | Table 1- Cost Summary of Hardware, Networking and Communication Components |
| 2 | Supply, Installation and of Commissioning of On-board Units (UBS II Compliant) with Bus driver interface and Single controller unit, combi antenna, VHMD parameter with all accessories and mounting arrangements (Along with AIS 140 Compliant). |
| 3 | Supply, Installation and of Commissioning of 5MP Cameras (4 nos. per bus) with NVR and storage in 228 buses. |
| 4 | Supply, Installation and of Commissioning of 1950 Inbuilt Speakers.(3 nos. per bus for audio announcement system for 228 BEST’s buses i.e. total 684 and 2 nos. of speaker system each for 633 nos. of buses of M/s Mateshwari i.e. total 1266) |
| 5 | Supply, Installation and of Commissioning of 3 Nos. of single line single colour set PIS Display Units per bus (F22X18, Mini22X9, S22X9, R22X9, I10X8) in cm] in TATA, Tejaswini and Olectra buses. 3 nos. for 228 BEST buses and single units for 633 buses. |
| 6 | Supply, Installation and of Commissioning of Panic buttons with all accessories as per requirement. |
| 7 | Supply, Installation, Testing and Commissioning of GPS Based Vehicle Tracking Units (AIS 140) |
| 8 | Supply, Installation and of Commissioning of PIS LED Display (2 rows) Multi colour at bus stops - Size 100cm(L) X 30cm(H) |
| 9 | Supply, Installation and ofCommissioning of PIS LED Multiline multi colour display at Bus Control Point - Size 100cm(L)X 60cm(H) |
| 10 | Supply of Electronic Ticket Issuing Machines (ETIMs) complying with the requirement and specifications |
| 11 | Supply of Spare Batteries for ETIM to be used for issuing tickets and devices for Line Checking by Inspectors |
| 12 | Supply of Line Checking Devices along with charger & carry bag for Line checker/Ticket Inspector complying with specifications. |
| 13 | Supply of Electronic Ticket Issuing Machine (ETIM) type Parking Management devices complying with the requirement and specifications |
| 14 | Supply of Video wall of 3x3 Matrix having 55\\" screen with wall mount, Video wall Controller, Video wall Software, Networking, installation and commissioning. |
| 15 | Supply and commissioning of Desktop Computers complying with specifications |
| 16 | Supply and commissioning ofPrinters complying with specifications |
| 17 | Supply and commissioning of Laptops complying with specifications |
| 18 | Supply, Installation and Commissioning of LED TVs of 55\\" screen with Video conferencing to be installed at different locations as mentioned in this RFP |
| 19 | Supply, Installation and Commissioning of >= 98’’ LED TV with Video Conferencing accessories at the location mentioned in this RFP |
| 20 | Supply, Installation and Commissioning of >= 98’’ Smart White Board with accessories at the location mentioned in this RFP |
| 21 | Supply, Installation and Commissioning of CCTV Camera system complying with specifications |
| 22 | Supply of Activated Fare media - Smart Cards (PVC RFID smart card) |
| 23 | Installation and Commissioning of CCC |
| 24 | Supply, Installation, Testing and Commissioning of Help desk system for 10 (4-4-2 users in respective shifts viz. morning, evening, night) users inclusive of all accessories with PRI line, IVRS, call center module |
| 25 | Table 2- Cost Summary of enterpriseITMS Software, Mobile Apps, Integration Components and TrainingIntegrated ITMS and AFCS |
| 26 | Integrated Enterprise ITMS Web Based System with AI Chatbot |
| 27 | Automatic Vehicle Location System (AVLS) |
| 28 | Passenger Information System |
| 29 | GIS Basemap Service for AVLS |
| 30 | Rostering, Planning, Scheduling and Dispatch for Vehicles |
| 31 | Automatic Fare Collection System (AFCS) tightly integrated with Bus Reservation |
| 32 | Fare Master System |
| 33 | Latest (Version 11 or higher) Android based ETIM Application |
| 34 | Latest (Version 11 or higher) Android based Application to be used in Parking Management devices similar to ETIM |
| 35 | Depot Management System including EV module |
| 36 | Business Intelligent Tool - License cost + Development cost for 90 users |
| 37 | Integrated Enterprise Mobile App for Staff Mobile App (Leadership, Inspector, Starter, Conductor, Driver, Engineering, Management) |
| 38 | Integrated Enterprise Mobile App for Public users |
| 39 | Traffic Earning (Ticket and cash) Management System |
| 40 | Customer Grievances Redressal Management System with Feedback |
| 41 | Incident Management System for Internal Users |
| 42 | Vehicle Fitness Certificate and driving permission |
| 43 | MV Tax Calculation |
| 44 | Enterprise Management System and SLA Management Tool |
| 45 | Concessional Contract Management & Infraction / Penalty System (Wet Lease-GCC) |
| 46 | Inspector & Starter staff Duty Allotment (DA) |
| 47 | Other IT Systems |
| 48 | HRMS for non-punching staff including creation of Employee Master, Office Admin (Court Cases/Lost Property/Employee Bonus/Checking sheet etc.), Monthly Bulletin Part-1 & 2, Staff Control (Staff transfer module), Leave Management system (Traffic) Access given to all officers and all staff of traffic department, Leave Balance Adjustment, Master Users for Backdated Attendance and Leave (Holiday, weekly off, S/O etc.) Modification |
| 49 | LMS, Leave Application, Leave Record, Punch Card Report (Non punching staff) |
| 50 | Bonus Management System for Engineering staff, Inspector staff, Starter staff and Ticket & Cash staff |
| 51 | Towing vehicles Management System |
| 52 | Stationary Management System |
| 53 | Traffic Training Management System at Dindoshi |
| 54 | Non-Fare Revenue Management System (Bus Reservation, etc.) |
| 55 | Apprentice Management system |
| 56 | Chargesheet module |
| 57 | Accident & Claim Management System |
| 58 | Lost and Found Application |
| 59 | Civil Projects' Contract Management Application |
| 60 | Paid Parking Management System (Mobile App based and Web based) |
| 61 | CCTV cameras recording monitoring Desktop software at 28 locations |
| 62 | Integration with ERP (Finance)FMS - Fare Revenue, Store and purchase, Fuels, TollCTAS - Leave, OT, Staff Behaviour, Transfer and Promotion |
| 63 | Integration with other OBU supplied in buses |
| 64 | Integration with Payment Gateway |
| 65 | Integration with National Common Mobility Card (NCMC) |
| 66 | Integration with ONDC, Mumbai One |
| 67 | Integration with WhatsApp |
| 68 | Integration with SMS for - OTP, Forget Password, Management Reports (alert/alarm)SMS to crew for duties for next day, All pass transaction (issue, renewal, recharge, etc.) |
| 69 | Integration with Email |
| 70 | Integration with Vahan |
| 71 | Integration with Sarathi |
| 72 | Integration with Existing Purchase module |
| 73 | STQC/CERT-IN Audit of integrated enterprise ITMS and all implemented system once before Go-Live |
| 74 | Training (Before Go-Live and Refresher Training) as:(a) Functional Training, (b) Administrative Training,(c) Senior Management Training,Including training material including videos, user manual, etc. |
| 75 | Table 3 - Cost Summary Operation and Maintenance of the integratedenterprise ITMS and Annual Maintenance of Hardware Items |
| 76 | Operation and Maintenance of Integrated ITMS and AFCS including enterprise web application, mobile Apps and Integrations(Through onsite offshore model) |
| 77 | Operation and Maintenance of HRMS for non-punching staff including creation of Employee Master, Office Admin (Court Cases/Lost Property/Employee Bonus/Checking sheet etc.), Monthly Bulletin Part-1 & 2, Staff Control (Staff transfer module), Leave Management system (Traffic) Access given to all officers and all staff of traffic department, Leave Balance Adjustment, Master Users for Backdated Attendance and Leave (Holiday, weekly off, S/O etc.) Modification. (Through onsite offshore model) |
| 78 | Operation and Maintenance of LMS, Leave Application, Leave Record, Punch Card Report (Non punching staff).(Through onsite offshore model) |
| 79 | Operation and Maintenance of Bonus Management System for Engineering staff, Inspector staff, Starter staff and Ticket & Cash staff.(Through onsite offshore model) |
| 80 | Operation and Maintenance of Towing vehicles Management System.(Through onsite offshore model) |
| 81 | Operation and Maintenance of Stationary Management System.(Through onsite offshore model) |
| 82 | Operation and Maintenance of Traffic Training Management System at Dindoshi.(Through onsite offshore model) |
| 83 | Operation and Maintenance of Non-Fare Revenue Management System (Bus Reservation, etc.).(Through onsite offshore model) |
| 84 | Operation and Maintenance of Apprentice Management system.(Through onsite offshore model) |
| 85 | Operation and Maintenance of Chargesheet module.(Through onsite offshore model) |
| 86 | Operation and Maintenance of Accident & Claim Management System.(Through onsite offshore model) |
| 87 | Operation and Maintenance of Lost and Found Application.(Through onsite offshore model) |
| 88 | Operation and Maintenance of Civil Projects’ Contract Management module.(Through onsite offshore model) |
| 89 | Operation and Maintenance of Paid Parking Management System.(Through onsite offshore model) |
| 90 | Annual Maintenance of CCTV cameras, recording monitoring, and all accessories at 28 locations.(Through onsite offshore model) |
| 91 | Annual Maintenance of 228 On-board Units (UBS II Compliant) with Bus driver interface and Single controller unit, combi antenna, VHMD parameter with all accessories and mounting arrangements (Along with AIS 140 Compliant). |
| 92 | Annual Maintenance of 912 no. of 5MP Cameras (4 nos. per bus) with NVR and storage in 228 buses. |
| 93 | Annual Maintenance of 1950 Inbuilt Speakers (3 nos. per bus for audio announcement system for 228 BEST’s buses i.e. total 684 and 2 nos. of speaker system each for 633 nos. of buses of M/s Mateshwari i.e. total 1266) |
| 94 | Annual Maintenance of 3 Nos. of single line single colour set PIS Display Units per bus (F22X18, Mini22X9, S22X9, R22X9, I10X8) in cm] in TATA, Tejaswini and Olectra buses. 3 nos. for 228 BEST buses and single units for 633 buses i.e. total 1317 |
| 95 | Annual Maintenance of 3055Panic buttons with all accessories as per requirement. |
| 96 | Annual Maintenance of 903 GPS Based Vehicle Tracking Units (AIS 140) |
| 97 | Annual Maintenance of 500 PIS LED Display (2 rows) Multi colour at bus stops - Size 100cm(L) X 30cm(H) |
| 98 | Annual Maintenance of 134 PIS LED Multiline multi colour display at Bus Control Point - Size 100cm(L)X 60cm(H) |
| 99 | Annual Maintenance of 5422 Electronic Ticket Issuing Machines (ETIMs) supplied by complying with the requirement and specifications. |
| 100 | Annual Maintenance of 700 Line Checking Devices along with charger & carry bag for Line checker/Ticket Inspector supplied by complying with specifications. |
| 101 | Annual Maintenance of 161 Electronic Ticket Issuing Machine (ETIM) type Parking Management devices supplied by complying with the requirement and specifications. |
| 102 | Annual Maintenance of 2 no. of Video walls of 3x3 Matrix having 55” screen with wall mount, Video wall Controller, Video wall Software, Networking, installation and commissioning. |
| 103 | Annual Maintenance of 19 no. of Desktop Computersas supplied by complying with specifications |
| 104 | Annual Maintenance of 3 nos. of Printers as supplied by complying with specifications |
| 105 | Annual Maintenance of 2 nos. of Laptops as supplied by complying with specifications |
| 106 | Annual Maintenance of LED TVs of 36 nos. of 55\\" screen with Video conferencing to be installed at different locations |
| 107 | Annual Maintenance of >= 98'' LED TV with Video Conferencing accessories at the location mentioned in this RFP |
| 108 | Annual Maintenance of >= 98'' Smart White Board with accessories at the location mentioned in this RFP |
| 109 | Annual Maintenance of 28 nos. of CCTV Camera system as supplied by complying with specifications |
| 110 | Supply and commissioning of 4G/LTE/5G GPRS wireless Network:a) in Bus, At Bus Stop/Control/Depots, for ETIM devices and Line Checking devices for communication as per requirement ( 7659 x 60 = 459540 ) andb) Parking Management devices similar to ETIM devices for communication as per requirement ( 161 x 60 = 9660 ) |
| 111 | Annual Maintenance of Smart Card(Considering unit cost) |
| 112 | Internet connectivity (minimum100 mbpsfor DC/50 mbps for DR) as per requirement for DC & DR |
| 113 | Digital PRI Line connectivity for minimum 10 users |
| 114 | Operation and Maintenance of Help desk system of 10 (4-4-2 users in respective shifts viz. morning, evening, night) users inclusive of all accessories with PRI line, IVRS, call center module. |
| 115 | Cloud Hosting (DC & DR Servers of combination of mid-range to high-end with RDBMS + Load Balancer + Backup Storage) and all associated services.(Bidders to carry out the sizing). |
| 116 | STQC/CERT-IN Audit of the integrated enterprise ITMS and all implemented systems annually minimum once during O&M for 5 years. |
| 117 | Supply of Paper roll -Ticket thermal paper roll of 50-60 GSM compatible with the supplied ETIMs to be supplied during O&M for 5 years as per requirement. |
| 118 | Manpower for Operation and Maintenance for 5 years |
| 119 | Operation Manager for Command-and-ControlCenter complying with qualification criteria (3 nos. for 5 years) i.e. 180 = 3 manpower X 60 months. |
| 120 | Field Engineer (Software) complying with qualification criteria (6 nos. for 5 years)i.e. 360 = 6 manpower X 60 months. |
| 121 | Field Engineer (Hardware) complying with qualification criteria (10 nos. for 5 years)i.e. 600 = 10 manpower X 60 months. |
| 122 | Field Engineer (Tech. Support at each Depot) complying with qualification criteria (27 nos. for 5 years)i.e. 1620 = 27 manpower X 60 months. |
| 123 | Customer / Technical Support Call Center Agents complying with qualification criteria (10 nos. for 5 years)i.e. 600 = 10 manpower X 60 months. Please Enable Macros to View BoQ information |
AI Tender Summary
Tender Timeline
Oct 06, 2026
11:30 IST
Tender Published
Tender notice published.
Completed
Nov 16, 2026
18:00 IST
Corrigendum-1 Issued
Clarifications on tender conditions and amendments issued.
Upcoming · 29 daysNov 16, 2026
17:00 IST
Bid Submission Deadline
Online submission via eProcurement portal.
Upcoming · 29 daysTender Documents
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