Communications and Information Technology Government Departments Closing in 15 days TDR #57818034

Tender For Establishment, Operation And Management Of The Citizen Connect And Service Delivery Unit (Ccsdu)

Issued by Government Departments · 24 Paraganas North, West Bengal
Tender Value
Ref. Documents
Estimated cost
Bid Submission
13 Nov 2026
15 days left
EMD
2.12 Crore
Bank guarantee accepted
Document Fee
10000
Non-refundable
Tender Type
Online

Tender Overview

Organization
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Tender ID
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Competition Type
NCB
Bidding Type
Tender
Location / State
24 Paraganas North → West Bengal
EMD Exemption
Available
Quantity
Not Available
Website
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Contact Person
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Address
Click here to view address

Project Description

Tender for Establishment, Operation And Management Of The Citizen Connect And Service Delivery Unit (Ccsdu)

Corrigendum

Sr No Corrigendum Date Corrigendum Type New Submission Date
1 14-Oct-2026 CORRIGENDUM 1 Date 13-Nov-2026

BOQ

Name of Work:- Establishment, Operation and Management of the Citizen Connect and Service Delivery Unit (CCSDU)
Sl. No. Item Description
1PHYSICAL FACILITY AND INFRASTRUCTURE (NON-ICT) (PLEASE REFER TO 2.4.10 OF THE RFP)
2HARDWARE AND ICT INFRASTRUCTURE (PLEASE REFER TO 2.4.10 OF THE RFP)
3TELEPHONY AND COMMUNICATIONS SETUP (PLEASE REFER TO 2.4.10 OF THE RFP)
4Project Director for 36 months - Leadership Team
5Head - Citizen Grievance and Service Request Division (CGSRD) for 36 months - Leadership Team
6Head - Citizen Assurance Division (CAD) - Leadership Team for 36 months
7Head - Data Intelligence Division (DID) - Leadership Team for 36 months
8Operations Managers for 36 months - Citizen Connect Command Centre
9Team Leaders for 36 months - Citizen Connect Command Centre
10Supervisors for 36 months - Citizen Connect Command Centre
11Quality Check and Assurance for 36 months - Citizen Connect Command Centre
12Trainers for 36 months - Citizen Connect Command Centre
13Citizen Service Executives (CSEs) - Call for 36 months
14Citizen Service Executives (CSEs) - Digital for 36 months
15Operations Manager for 36 months in Citizen Awareness Division
16Team Leaders for 36 months in Citizen Awareness Division
17Supervisors for 36 months in Citizen Awareness Division
18Service Facilitation Executives for 36 months in Citizen Awareness Division
19Ground Co-ordination Executives for 36 months in Citizen Awareness Division
20Quality Analysts for 36 months in Citizen Awareness Division
21MIS Executives for 36 months in Citizen Awareness Division
22Governance & Technology Manager for 36 months in Data Intelligence Division
23MIS Manager for 36 months in Data Intelligence Division
24Data Analysts for 36 months in Data Intelligence Division
25MIS Executives for 36 months in Data Intelligence Division
26Reporting Specialists for 36 months in Data Intelligence Division
27Solution Architect for 36 months in Data Intelligence Division
28Integration Engineers for 36 months in Data Intelligence Division
29Application Support Engineers for 36 months in Data Intelligence Division
30Database Administrator for 36 months in Data Intelligence Division
31Network & Security Engineer for 36 months in Data Intelligence Division
32AI & Automation Specialists for 36 months in Data Intelligence Division Please Enable Macros to View BoQ information

AI Tender Summary

OUR REF NO 57818034
AUTHORITY Government Departments
TENDER VALUE Ref. Documents
LAST DATE 13-11-2026
Authority
Authority Name Webel Technology Limited
Work Description Tender for Establishment, Operation And Management Of The Citizen Connect And Service Delivery Unit (Ccsdu)
Basic Detail
Tender No WTL/CC/26-27/058
Bidding Type Tender
Location
City 24 Paraganas North
State West Bengal
Key Dates
Publish Date 14 Oct 2026
Submission Date 13 Nov 2026
Open Date 17 Nov 2026
Finance
Tender Value Ref. Documents
Tender Fee 10000
EMD 2.12 Crore
Exemption Available
Document List
b1b75dd5-10d1-47a2-9378-d4eafc8fa088.html
BOQ_2561124.xls
Tendernotice_1.pdf
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Tender Timeline

Oct 14, 2026
11:30 IST

Tender Published

Tender notice published.

Completed
Nov 13, 2026
18:00 IST

Corrigendum-1 Issued

Clarifications on tender conditions and amendments issued.

Upcoming · 15 days
Nov 13, 2026
17:00 IST

Bid Submission Deadline

Online submission via eProcurement portal.

Upcoming · 15 days
Nov 17, 2026

Bid Opening Date

Technical bids will be opened and evaluated.

Upcoming · 19 days

Tender Documents

Download All (ZIP) ↓
html

b1b75dd5-10d1-47a2-9378-d4eafc8fa088.html

xls

BOQ_2561124.xls

pdf

Tendernotice_1.pdf

Disclaimer

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