Tender For Appointment Of A Call Centre Agency For Providing A Ai-Based Voice Bot Solution, Centralized Customer Service Call Centre (Cscc) & Bijli Suvidha Kendra (Bsk) To Uhbvn Customers.
Tender Value
Ref. Documents
Estimated cost
Bid Submission
09 Oct 2026
20 days left
EMD
10 Lakhs
Bank guarantee accepted
Document Fee
5900
Non-refundable
Tender Type
Online
Tender Overview
Organization
Tender ID
Competition Type
NCB
Bidding Type
Tender
Location / State
Panchkula → Haryana
EMD Exemption
Not Available
Quantity
Not Available
Website
Contact Person
Address
Project Description
Tender for Appointment Of A Call Centre Agency For Providing A Ai-Based Voice Bot Solution, Centralized Customer Service Call Centre (Cscc) & Bijli Suvidha Kendra (Bsk) To Uhbvn Customers.
BOQ
| Sl. No. | Item Description |
| 1 | Appointment of a Call Centre Agency for Providing a AI-Based Voice Bot Solution, Centralized Customer Service Call Centre (CSCC) & Bijli Suvidha Kendra (BSK) to UHBVN Customers. |
| 2 | AI based Voice Bot utilization charges (on Per Connect Minute) |
| 3 | Call Center Seats including BSKs coordinator and BSK operators (on per seat per shift per month) Please Enable Macros to View BoQ information |
AI Tender Summary
Tender Timeline
Sep 18, 2026
11:30 IST
Tender Published
Tender notice published.
CompletedOct 09, 2026
17:00 IST
Bid Submission Deadline
Online submission via eProcurement portal.
Upcoming · 20 daysOct 12, 2026
Bid Opening Date
Technical bids will be opened and evaluated.
Upcoming · 23 daysTender Documents
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