Power Government Departments Closing in 21 days TDR #57079816

Tender For Setting Up Of Smart Centralized Customer Care Centre System On Saas (System As A Service) Basis.

Issued by Government Departments · tripura, Tripura
Tender Value
12.19 Crore
Estimated cost
Bid Submission
29 Oct 2026
21 days left
EMD
24.39 Lakhs
Bank guarantee accepted
Document Fee
25000
Non-refundable
Tender Type
Online

Tender Overview

Organization
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Tender ID
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Competition Type
NCB
Bidding Type
Tender
Location / State
tripura → Tripura
EMD Exemption
Not Available
Quantity
Not Available
Website
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Contact Person
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Address
Click here to view address

Project Description

Tender for Setting Up Of Smart Centralized Customer Care Centre System On Saas (System As A Service) Basis.

Corrigendum

Sr No Corrigendum Date Corrigendum Type New Submission Date
1 18-Sep-2026 Corrigendum1 Date 09-Oct-2026
2 01-Sep-2026 corrigendum Date 21-Sep-2026
3 01-Sep-2026 corrigendum Date 21-Sep-2026
4 05-Oct-2026 Corrigendum2(date) Date 29-Oct-2026
5 18-Sep-2026 Corrigendum1 Date 09-Oct-2026

BOQ

Name of Work:- Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis.
Sl. No. Item Description
1Deployment of Centralised CC Agents
2Call Centre agents under all shifts
3Call Centre agents under Divisional Help Desk Please Enable Macros to View BoQ information

AI Tender Summary

OUR REF NO 57079816
AUTHORITY Government Departments
TENDER VALUE 12.19 Crore
LAST DATE 29-10-2026
Authority
Authority Name Tripura State Electricity Corporation Limited
Work Description Tender for Setting Up Of Smart Centralized Customer Care Centre System On Saas (System As A Service) Basis.
Basic Detail
Tender No DGM( ED-I)/TSECL/CCC/2026-27/07
Bidding Type Tender
Location
City tripura
State Tripura
Key Dates
Publish Date 05 Oct 2026
Submission Date 29 Oct 2026
Open Date 31 Oct 2026
Finance
Tender Value 12.19 Crore
Tender Fee 25000
EMD 24.39 Lakhs
Exemption Not Available
Document List
7e7eb94c-0475-4aae-a4c4-87f70eff5ff5.html
BOQ_77395.xls
Tendernotice_1 (18).pdf
Tendernotice_2 (4).pdf
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Tender Timeline

Oct 05, 2026
11:30 IST

Tender Published

Tender notice published.

Completed
Oct 09, 2026
18:00 IST

Corrigendum-1 Issued

Clarifications on tender conditions and amendments issued.

Upcoming · 1 day
Sep 21, 2026
18:00 IST

Corrigendum-2 Issued

Clarifications on tender conditions and amendments issued.

Completed
Sep 21, 2026
18:00 IST

Corrigendum-3 Issued

Clarifications on tender conditions and amendments issued.

Completed
Oct 29, 2026
18:00 IST

Corrigendum-4 Issued

Clarifications on tender conditions and amendments issued.

Upcoming · 21 days
Oct 09, 2026
18:00 IST

Corrigendum-5 Issued

Clarifications on tender conditions and amendments issued.

Upcoming · 1 day
Oct 29, 2026
17:00 IST

Bid Submission Deadline

Online submission via eProcurement portal.

Upcoming · 21 days
Oct 31, 2026

Bid Opening Date

Technical bids will be opened and evaluated.

Upcoming · 23 days

Tender Documents

Download All (ZIP) ↓
html

7e7eb94c-0475-4aae-a4c4-87f70eff5ff5.html

xls

BOQ_77395.xls

pdf

Tendernotice_1 (18).pdf

pdf

Tendernotice_2 (4).pdf

Disclaimer

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