Tender For Appointment Of An Agency For Operating The Apdcl Customer Call Centre.
Tender Value
19.96 Crore
Estimated cost
Bid Submission
20 Aug 2026
23 days left
EMD
60 Lakhs
Bank guarantee accepted
Document Fee
12000
Non-refundable
Tender Type
Online
Tender Overview
Organization
Tender ID
Competition Type
NCB
Bidding Type
Tender
Location / State
Kamrup Metro → Assam
EMD Exemption
Available
Quantity
Not Available
Website
Contact Person
Address
Project Description
Tender for Appointment Of An Agency For Operating The Apdcl Customer Call Centre.
BOQ
| Sl. No. | Item Description |
| 1 | Manpower Resources |
| 2 | Centre Head |
| 3 | Team Lead |
| 4 | Agent Payscale-1 |
| 5 | Agent Payscale-2 |
| 6 | Agent Payscale-3 |
| 7 | Agent Payscale-4 |
| 8 | Service Charge(Monthly) |
| 9 | Employer's PF @12% + EDLI @0.5% |
| 10 | Employer's ESIC @3.25% |
| 11 | Cleaning Charges Monthly |
| 12 | Bill Amount Monthly |
| 13 | Bill Amount (2 Years) |
| 14 | National Holidays cost (8 days ) |
| 15 | Bonus (2 years) |
| 16 | Leave Encashment for Agents (2 years) |
| 17 | Leave Encashment for Team Leads (2 years) |
| 18 | Leave Encashment for Centre Head (2 years) |
| 19 | Gratuity of Agents (2 years) |
| 20 | Gratuity of Team Leads (2 years) |
| 21 | Gratuity of Centre Head (2 years) Please Enable Macros to View BoQ information |
AI Tender Summary
Tender Timeline
Jul 27, 2026
11:30 IST
Tender Published
Tender notice published.
CompletedAug 20, 2026
17:00 IST
Bid Submission Deadline
Online submission via eProcurement portal.
Upcoming · 23 daysAug 24, 2026
Bid Opening Date
Technical bids will be opened and evaluated.
Upcoming · 27 daysTender Documents
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