Tender For Upgradation / Modernization Of Telephone Exchange (Unified Server Based Hybrid Pbx System) At Tmh, Parel, Mumbai
Tender Value
1.58 Crore
Estimated cost
Bid Submission
15 Jul 2026
12 days left
EMD
3.16 Lakhs
Bank guarantee accepted
Document Fee
Ref. Documents
Non-refundable
Tender Type
Online
Tender Overview
Organization
Tender ID
Competition Type
NCB
Bidding Type
Tender
Location / State
Mumbai → Maharashtra
EMD Exemption
Not Available
Quantity
Not Available
Website
Contact Person
Address
Project Description
Tender for Upgradation / Modernization Of Telephone Exchange (Unified Server Based Hybrid Pbx System) At Tmh, Parel, Mumbai
BOQ
| Sl. No. | Item Description |
| 1 | Supply, Installation, Testing and Commissioning (SITC) of Enterprise grade EPABX System of 1500 Extensions / ports alongwith all software licenses latest Software/Release as per technical specifications and reference drawing. EPABX is equipped with HOT standby functionality for high uptime (Control card as well as Network redundancy),functionality -Zero Call drop in the,event of Server failure.Communication Server in Redundancy, loaded with latest software with lifetime free licenses,Server should be geographical Redundancy. (2Nos server at different location/building)Analog Extensions User License along with Hardware with 1450 Nos. extensions, Extensions are physically distributed in seperate cabinet at diffetent two locations.(Annexe and HBB Building)IP Extensions User License 50 Nos.PRI port 05 Nos.in distributted architecture.( 4 port at Annexe & 1 port at HBB any combination)Analog CO Trunks 8 Nos.Cabinets alongwith resources & controls deployed in distributed architecture in HBB & GJB building. |
| 2 | Centralized In-skin Voice mail for 200 user mailboxes expandable as required.Latest WB Configuration Module for easy configuration.Auto Attendant & DISA.Conference facility.Equipped with Rich Unified communication Tool – Presence , Screen sharing, P2P video call etc.Enterprise Network management system Module equipped with Configuration Module & Alarm Module.Enterprise Call Billing Software.Integration User Interfaces and 90 Trunking channels for integration with IVRS system.Supports Latest Generation Digital, SIP & IP Phones.Unified communication Tool equipped Instant messaging, Screen sharing, Point to point Video call, etc for all users.Computer telephony interface (CTI) Interface for Call detailed record (CDR) and other interfaces.Wireless Extension based on Mobility (IOS/Android)/ IP DECTInternal Caller ID with Malicious call trace.SITC of Rectifire module (FCBC) system for PBX telephony system as per required capacity with in built parellel module for without fail operation.( 2 nos of sets ,each at Annex and HBB Building)SITC of laptop , with Quad core 2 Ghz or Higher processor, RAM - 8GB, Hard Disck 250 GB, OS- Windows 11 pro or higher latest configuration,Smoothly runing of Call bill sorftware and report generation ( 1 sets of laptop with charger ,Wireles mouse,bag) |
| 3 | SITC of PC Based Operator Console - Latest specification PC based Operator Console Licenses and associated licenses software,Computer machine with 18.5 monitor,with latest CPU configuration and License OS, Mouse & kwyboard ,Headsets compatible with PC based operator console, Voice control, adjustable (Make:- Sennheiser /similar make). |
| 4 | SITC Of Wireless / DECT phone with mini. 2.4 inch Graphic display, mini. 320 x 240 pixels, 65,000 colours & alphanumeric Key pad, Support of AGAP and GAP protocols/ Wireless communication protocol, Quality HD audio in noisy environments , the Handset should be rubber-backed grip,Talk time: Up to 16 hours or more, Wireless Handset should be equipped with Battery , Belt Clip , Charger & Power supply, Signal range- 30 meter periphery or more.Inculding all required wireless antenna hardware setup for signal range. |
| 5 | SITC Of executive IP Phone with hand set, mini. 4.3 inch touch screen colour display on base station . |
| 6 | SITC of Network Switch Level 2 type- 24 Port POE Switches along with 02 no’s LX SFP module complete in all respect. ( at HBB, GJB & Operator ). |
| 7 | SITC of Interactive Voice Response System (IVRS) & Call Center (CC) Solution with 04 Agents IVRS Suite Solution.Welcome Greeting- Studio recorded voice guide.Computerized pre-defined interaction and recorded voice guide integration with Caller.Multi level tree of IVRS level.(Minimum 90 trees)Allows Call transfer to representative/agents if required.90 SIP Trunk Channel integration with PBX hardware software seamlessly.Logging Module.03 Agents + 01 Supervisor report log04 Operator Console report logProfile based recording AccessPort mirroring Agent Application ModulesMaintaining details of Agents, Login logout , availabilityUser Interface for AgentAgent Movements: Wrap In-Wrap Out, BreakIn- Break-OutAgent Live Statistics - Performance, Calling Activity Inbound Popup with Patient DetailsAdd , Update , Insert comment for interactionLast 5 interactions History |
| 8 | Display information in 6 pre defined fields from DatabaseProvided with 4 nos Soft Phone for Agent interactionSupervisor Dash board for 01 Supervisor with all details as aboveMIS Analysis & Reporting ModuleWall board - Live Agent Activity & StatusMissed Call Revert Dialer Module with missed call listCalls are added in Missed Call Queue which is displayed on User’s Screen, User can click & dial the numberSITC of PC Hardware for Agents with 18.5 inch (approx.) monitor,with latest CPU configuration and License OS, Mouse & keyboard,Headsets compatible, Voice control, adjustable (Make:- Sennheiser /similar make).( 4 Nos. Of Computer machine ) SITC of IVRS Application Server Hardware for Telephony Applicalion Module with 18.5 Inch(approx.) Monitor , with minimum specifications Intel Xeon E-2414 2.6GHz 4c 1processor/ 32GB-DDR5 RAM/ 4 LFF bay/ 1TB SATA HDD NHP, Fixed 350W Power supply, USB wired Keyboard and Mouse, with Latest Licesne Operating system , Rack mount type server machine. |
| 9 | SITC of Server Hardware for Application & Data Base Module of call recording of Agent and Operator with 18.5 Inch(approx.) Monitor , with minimum specifications Intel Xeon E-2414 2.6GHz 4c 1processor, Minimum 32GB- DDR5 RAM, 4LFF bay & 2TB SATA HDD NHP OR higher capacity suitable for 30 days countineous recording of all calls of 4 agent + 4 operator console, Fixed 350W Power supply, USB wired Keyboard and Mouse, Server Operating System : 2022 or Higher, Integration with SMS Gateway for providing alerts & Notifications as required, SQL Database instance in case of SQL-Standard OR PostgreSQL for maintaining data, Rack mount type server machine. |
| 10 | SITC of 6 KVA Online pure sine wave UPS with single phase output and three phase input, minimum 2 hrs full-load backup,with battery bank in all respect. |
| 11 | SITC of 2 KVA Online pure sine wave output UPS with battery and one Hour Back up for Operator console ,Agent at HBB & Agent at GJB. |
| 12 | SITC of armoured SM Fiber 6 Core with metal saddle on wall,ceiling as per ste conditions at Annexue Bldg 5th to GJB ground floor via 3rd floor & from HBB Basement to HBB first floor (Make- Commscomm). |
| 13 | SITC of 06 Core LIU with splicing job as required and fully loaded accessories. |
| 14 | SITC of 06 U Wall mount Racks, Fully loaded. |
| 15 | SITC of 42 U floor mount Racks, Fully loaded. |
| 16 | SITC Of System Connecting cables with connectors for users from System-to-System MDF. with SITC Of 1000 Pair MDF equipped with Krones connector with required accessories and punching/termination. (2 Sets) |
| 17 | SITC of 4 pair shielded/foiled TIA/EIA-568-C Category 6A cable with 23AWG or better Solid annealed bare copper conductors, High-density polyethylene insulation, Flame rated PVC jacket, Overall aluminum/poly foil shield with drain, NEC CMR, CEC CMR FT4, RoHS compliant, Including laying through rigid 20 mm dai 1.3 mm thick Precision make PVC conduit fixed in cable tray or wall/reccess mount with saddle with all required acessoried . |
| 18 | Supplying and erecting mains with copper conductor PVC insulated FRLS of 1100 V AC grade Polycab/RRK/Finolex make wire with circuit labling/marking/ferruling complete.2 x 1.5 sq mm -+ 1.5sqmm Earth wire through Heavy duty PVC casing-caping/conduit of Precision make in an approved manner as per instruction of Engineer Incharge |
| 19 | Supplying and erecting mains with copper conductor PVC insulated FRLS of 1100 V AC grade Polycab/RRK/Finolex make wire with circuit labling/marking/ferruling complete.2 x 2.5 sq mm -+ 1.5sqmm Earth wire through heavy duty PVC casing-caping/conduit of Precision make in an approved manner as per instruction of Engineer Incharge |
| 20 | SITC of Power outlet of 2 nos. of modular switch (16Amp) and 2 nos. of modular socket of (6/16 Amp) in modular box with moduler plate, switch box including internal wiring & connections with circuit marking as required, surface type, Preffered make: legrand, colour as per site interior & as per approved by engineer incharge. |
| 21 | CMC for 1st yr after DLP of one year. |
| 22 | CMC for 2nd year |
| 23 | CMC for 3rd year. |
| 24 | Buy Back Items |
| 25 | Buy-Back (ie minus)Amount of existing EPABX hardware- Gateway cabinet- 2Nos. ,MDF 1000 way-1 Nos. ,Call server-2 Nos., Network Switch-3Nos., Network rack-4 set, LIU,Interconnection cables,6 KVA UPS- 2set & batteries, 2 KVA UPS-2 set & battery ,Opearator console PC- 3 set, Rectifire-1 set. including dismentaling, lifting, shifting taking out. Please Enable Macros to View BoQ information |
AI Tender Summary
Tender Timeline
Jul 01, 2026
11:30 IST
Tender Published
Tender notice published.
CompletedJul 15, 2026
17:00 IST
Bid Submission Deadline
Online submission via eProcurement portal.
Upcoming · 12 daysJul 17, 2026
Bid Opening Date
Technical bids will be opened and evaluated.
Upcoming · 14 daysTender Documents
Download All (ZIP) ↓
Disclaimer
We takes all possible care for accurate & authentic tender information. However users are requested to refer Original source of Tender Notice / Tender Document published by Tender Issuing Agency before taking any call regarding this tender