Tender For Comprehensive Maintenance Including Day To Day Repair Lodged Through Online Complaint Mngt System/Offline Order With Scope Of Mechanical, Electrical, Summer And Winter Appliance, Plumbing, Joinery, Roof Treatment, Masonery Work, Internal W, Jammu-Jammu And Kashmir
TDR : 56058136
Tender Notice
BOQ
27 Days Left
Jammu
Jammu and Kashmir
Tender For Comprehensive Maintenance Including Day To Day Repair Lodged Through Online Complaint Mngt System/Offline Order With Scope Of Mechanical, Electrical, Summer And Winter Appliance, Plumbing, Joinery, Roof Treatment, Masonery Work, Internal W
Name of Work:- COMPREHENSIVE MAINTENANCE INCLUDING DAY TO DAY REPAIR LODGED THROUGH ONLINE COMPLAINT MNGT SYSTEM/OFFLINE ORDER WITH SCOPE OF MECHANICAL, ELECTRICAL, SUMMER AND WINTER APPLIANCE, PLUMBING, JOINERY, ROOF TREATMENT, MASONERY WORK, INTERNAL WELCOME MAINTAINCE, EXTERNAL SMART PERIODICALS AND ALL MISC B/R AND E/M WORK IN MD ACCN AT Y STN UNDER AGE BR-II OF GE SATWARI
Sl. No.
Item Description
1
Note - Rate quoted below all items of this schedule inclusive provision as under making arrangement for establishment of centralized complaint centre in the existing building as under :- (a) Contractor shall be given user id and password for accessing the online complaint portal and contractor shall at his own expense by himself or his representative feed the data in r/o complaints so generated. (b) Manually registered complaints shall be obtained everyday from MES complaint cell and rectification or otherwise shall be intimated to JE in charge of the cell for updation of manual registers.(c ) Provision and maintenance of all tools, plants, equipment and safely gear required for tradesmen under this contract (d) Provision of communication and conveyance (as required) facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints. (f) Updating status of lodged complaints on a daily basis. (g) Basic inputs to be noted from the complainants will be locality, Building No, Qtr No, Name and Rank of complaint and exact nature of complaint and mobile No/ telephone (j) On lodging the complaint, the Complaint No will be assigned for reference . Also system should indicate an approximate time for repairs. Accordingly a corresponding complaint slip shall be generated by the system with all relevant info. Complaint slip should be printed in triplicate and to be handed over immediately to Supervisor who shall detail appropriate tradesmen for repair with required materials/store. One copy of complaint shall be retained in complaint centre and two copies with tradesmen. Please Enable Macros to View BoQ information
2
Note - Rate quoted below all items of this schedule inclusive provision as under making arrangement for establishment of centralized complaint centre in the existing building as under :- (a) Contractor shall be given user id and password for accessing the online complaint portal and contractor shall at his own expense by himself or his representative feed the data in r/o complaints so generated. (b) Manually registered complaints shall be obtained everyday from MES complaint cell and rectification or otherwise shall be intimated to JE in charge of the cell for updation of manual registers.(c ) Provision and maintenance of all tools, plants, equipment and safely gear required for tradesmen under this contract (d) Provision of communication and conveyance (as required) facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints. (f) Updating status of lodged complaints on a daily basis. (g) Basic inputs to be noted from the complainants will be locality, Building No, Qtr No, Name and Rank of complaint and exact nature of complaint and mobile No/ telephone (j) On lodging the complaint, the Complaint No will be assigned for reference . Also system should indicate an approximate time for repairs. Accordingly a corresponding complaint slip shall be generated by the system with all relevant info. Complaint slip should be printed in triplicate and to be handed over immediately to Supervisor who shall detail appropriate tradesmen for repair with required materials/store. One copy of complaint shall be retained in complaint centre and two copies with tradesmen. Please Enable Macros to View BoQ information
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