Amc/Fms For Desktops, Laptops, Printers, Network And Other It Equipments; 1 Scope of Work 0.00 1.1 The IT Asset Which are in AMC/FMS, The contract is Non comprehensive contract covering preventive as well as breakdown maintenance of Personal Computer, its peripherals, Server, Server peripherals, Laptops, Networking components etc. 0.00 1.2 Hardware Maintenance Services 0.00 To ensure continuous availability of PCs, Servers, Printers, Scanners, network devices UPS and other equipment’s included in the contract available at various locations as per the details. 0.00 a) Workstation hardware and software upgrades, as required for desktop packaged software. 0.00 b) Identification of applications software problems and reporting to appropriate parties if beyond a simple fix. 0.00 c) E Mail client like MS Outlook/Outlook expresses configuration. 0.00 d) Co-ordinates with 3rd Party vendors for maintenance & installation and in case of hardware / software / network problem resolution where hardware/software are under third party support. 0.00 e) Periodic upgrades to the applications software, as released by the software manufacturer 0.00 f) Maintenance service will maintain the IT standard practices of Hardware/Software. 0.00 g) UPS Installation, UPS Battery Change work and other UPS related power problem will be attended and diagnosed by vendor. 0.00 h) In case of any Power Failure power switching of peripherals will take care by engineer. 0.00 i) Dismantling and reinstallation of Hardware & software from one location to other location within campus of Makarpura and Savli–ERDA (Savli will be treated as extension of Makarpura campus. It is Approx 35 Km from Makarpura campus). 0.00 j) In case any of the computer system/peripheral/part of the system or peripheral is found non repairable By Vendor, then the same item/items will be replaced with same / similar make spares of same or higher quality at no additional cost to 0.00 k) Track Inventory of any items sent for repairs and follow-up for replacement. 0.00 l) Creating a Vendor database to manage & escalate issues. 0.00 m) Documentation of and submission of information for items needing repair. 0.00 n) IT Asset Inventory, their movement and history with proper records 0.00 o) Shifting of IT assets till the user’s desk done by engineer 0.00 p) To maintain the PC’s, Servers, Printers, laptop and other hardware equipment in the various locations. 0.00 q) To repair / replace faulty components with standard spares. 0.00 r) To install/reinstall OS and other application software in desktops. 0.00 s) Periodic Management of PC’s / Printers etc 0.00 t) Hardware setup and maintaining the uniformity. 0.00 u) Installing/Configuring/Trouble shooting of operating systems, Office automation products (MSoffice etc), Printer Drivers, Network communications software etc. 0.00 v) Anti-virus software and other third party software. 0.00 w) Problem diagnosis and rectification for all equipment including those not under IT FMS and 0.00 x) Warranty Execution for all equipment under manufacturer’s warranty 0.00 y) Services for installing add-ons 0.00 z) Data recovery in case of system/hard disk crashes 0.00 aa) Generate report mentioning software inventory and give certificate of Software Compliance status quarterly basis. 0.00 1.3 Helpdesk Management Services 0.00 To provide a single point of contact for the IT needs of all the users 0.00 Deliverables: 0.00 Ø Log user calls and give them a call ID no. 0.00 Ø Assign severity level to each call based on the type of call. Severity levels and resolution matrix as per SLA to be discussed and finalized, before the contract is signed. However, the same shall be as per industry standards for such services. 0.00 Ø Track each call to resolution 0.00 Ø Escalate the calls to the IT team of ERDA, if necessary as per defined escalation matrix 0.00 Ø Analyze the call statistics 0.00 Ø Generation of MIS reports as per SLA, register user feedback and status of the call daily/weekly/monthly. 0.00 Ø Ensure that all calls are attended satisfactorily within the maximum time limit specified, as per the resolution matrix agreed. 0.00 1.4 Technical Support and Vendor Management Services 0.00 To provide 1st level support to all users and act as a single point of contact for interacting with the various vendors and the resolution of the problems as per service level agreement. 0.00 Deliverables: 0.00 Ø Troubleshooting & diagnosis and escalating calls to respective vendor. 0.00 Ø Support on desktop OS and other application software 0.00 Ø Performing any Install, Move, Add or Change at the client level 0.00 Ø Installation of OS upgrades and patches as and when provided by ERDA/Vendor. 0.00 Ø Re-installing OS (if required) 0.00 Ø Maintaining the database of the various vendors with details like contact person, telephone nos. escalation matrix, response time and resolution time commitments etc. 0.00 Ø Logging calls with vendors if not solved by team, coordinating with the vendors to get the problems resolved and updating central helpdesk for call management. 0.00 Ø Escalating problems to OEMs if local vendor can’t solve the problem 0.00 1.5 Virus Control Deliverables: 0.00 Deliverables: 0.00 Ø Registering and updating the anti-virus tool on the servers and all desktops as per defined periodicity 0.00 Ø Diagnosing and rectifying any virus problems that can be fixed by the anti- virus tool supplied by ERDA 0.00 Ø Providing feedback on any new virus detected. 0.00 Ø Installing/un installing Antivirus software provided by ERDA Recommendations for permanent resolution and corrective Actions 0.00 1.6 Network Management Support 0.00 To ensure that the network is trouble free and well optimized follows up with Networking team/engineer for spares and replacements. 0.00 Deliverables: 0.00 Ø Problem identification and tracking and resolution coordination. 0.00 Ø New Device Installation support, including network infrastructure and assistance. 0.00 Ø LAN Network Support activity, New Patch Cord Crimping and additions. Any Structure cable and Network Work 0.00 Ø Network Related Basic functions including wireless/switches /Wi-Fi support. 0.00 Ø Re-patching of data cords on need basis, Replacing faulty internal data cabling 0.00 Ø Manage effectively and efficiently the day to day network operations of internal LAN 0.00 Ø Fault Management - Identifying internal LAN faults including UTP cable, patch cords etc and getting them resolved through concerned local vendor providing Management services if the same is of serious nature. 0.00 Ø Powering on equipment after ensuring correctness of terminations, interfaces and power manage and making the system ready for testing and commissioning. 0.00 Ø Testing of LAN Cables after laying, terminations and ferruling at both the ends. All testing tools and instruments shall be brought by the vendor and taken back after the testing. Cabling work shall also be got certified from OEM. 0.00 Ø Configuration of the equipment as per the requirements of ERDA including Network segmentation and Network Monitoring, Network Device Security and performance 0.00 Ø Onsite warranty for all Hardware/software delivered for Lifetime warranty period of the product. 0.00 Ø Manage and monitor LAN, CAN and WAN network devices i.e router, Switches, wifi device, firewall etc as applicable 0.00 Ø Replacement of existing network components with minimum downtime. 0.00 Ø All cables/ connectors /adapters/other interfaces required for interconnection of LAN, CAN and for connection of WAN shall be done by the vendor. The vendor shall also specify mandatory requirement of testing instruments required at ERDA 0.00 for diagnostics and maintenance of the LAN, CAN and WAN. 0.00 Ø ERDA reserves the right to modify/update the parameter files/configuration with required awareness of its consequences and any such modification/updating will be recorded for information of the selected vendor without any impact on the media as 0.00 per OEM descriptions. 0.00 Ø Relocate equipment: If so requested by ERDA, vendor shall move the equipment or any part thereof either within the Premises or to other premises. 0.00 1.7 Data Center Management Services and Support 0.00 To ensure and provide the 99% uptime for existing infrastructure including applications. ERDA having the Windows environment on IBM, Dell and HP Server Hardware in VMware Virtualized environment. 0.00 Ø ERDA has virtualized critical servers in VMWare with VMware OEM Support. 0.00 Ø IBM Hardware with OEM Support in VMWare Virtualized environment 0.00 Ø VMWare products we are having OEM Support for Virtualized and DR Softwares. 0.00 Ø To ensure the uptime 99.00 per Qtr. for identified critical server hardware and server applications 0.00 Brief of Existing Dedicated Server Setup with Role and Application Software’s: 0.00 Ø VMWARE and ESXi, Site Recovery Manager (SRM) 0.00 Ø Business Intelligence Software – SAP Objects 0.00 Ø Disaster Recovery Setup – Management and monitoring 0.00 Ø E Mail Server(Postmaster Enterprise Email Server ) 0.00 Ø Server OS - Windows server 2008 R2 (Enterprise/Standard), Windows server 2012, Windows server 2016 or Latest 0.00 Ø Applications/Roles - RDP Servers/DHCP/Stand By Servers, Windows AD Domain, ADC/BDC, ADRMS, CCTV, Access Control, other related application 0.00 Ø Microsoft NAVISION ERP, MS SQL Server, MS CRM,MS SharePoint 0.00 Ø Backup Server Software 0.00 Ø CCTV Monitoring Server, Time Attendance, Help Desk application, 0.00 Ø Attendance/ Pay-roll system, Biometric base attendance recording system(Make- matrix) 0.00 Ø Antivirus Server Admin Console and Client systems 0.00 1.8 Ø Detailed Scope of Server Roles: 0.00 ü Manage and Operate Windows Server 2008/2012/latest and latest OS of having following features: 0.00 ü Active Directory Domain Services Operations Guide 0.00 ü Active Directory Lightweight Directory Services Operations Guide 0.00 ü Device Management and Installation Operations Guide 0.00 ü DHCP Server Operations Guide 0.00 ü DNS Server Operations Guide 0.00 ü Network and Sharing Center Operations Guide 0.00 ü Network Policy Server Operations Guide 0.00 ü Telnet Operations Guide 0.00 ü IIS 7 Operations Guide 0.00 ü Resources for Top Areas of Support for Windows Server 2008/2012 R2 or latest 0.00 ü Best Practices Analyzer 0.00 ü Events and Errors 0.00 ü Deprecated Features for Windows 7 and Windows Server 2008/2012 R2 or latest 0.00 ü Server Roles and Technologies for Windows Server 2008/2012 R2 or latest 0.00 ü Active Directory Certificate Services (AD CS) 0.00 ü Active Directory Domain Services (AD DS) 0.00 ü Active Directory Federation Services (AD FS) 0.00 ü Active Directory Lightweight Directory Services (AD LDS) 0.00 ü Active Directory Rights Management Services (AD RMS) 0.00 ü Application Server 0.00 ü DHCP Server 0.00 ü DNS Server 0.00 ü File and Storage Services 0.00 ü Group Policy 0.00 ü Network Policy and Access Services 0.00 ü Networking and Access Technologies 0.00 ü Print Services 0.00 ü Remote Desktop Services (Windows Server 2008/2012 R2 or latest) 0.00 ü Security and Protection 0.00 ü Terminal Services (Windows Server 2008/2012/latest) 0.00 ü Web Server (IIS) 0.00 ü Windows Deployment Services 0.00 ü Windows Server Update Services (WSUS) 0.00 ü Manage and Troubleshoot MS SQL Server 0.00 ü Manage and Troubleshoot Backup Software 0.00 ü VMware related problem resolution 0.00 ü Backup related problem resolution 0.00 ü NAS Related problem resolution 0.00 2 Preventive maintenance: 0.00 Regular preventive maintenance visits shall be made by the firm at least once in THREE MONTHS to ensure upkeep of the system which are the Systems are in ERDA Premises. With followed by checklist provided by ERDA. Any fault brought to the firm’s 0.00 notice either during such routine calls or otherwise informed by ERDA officials, shall be arrange to be responded within two hours 0.00 A Schedule for preventive maintenance will be drawn by the contractor and submitted to the Manager I.T. well in advance. It will be in such a manner that all the equipment falling within the purview of the contract is covered in a systematic manner 0.00 every three months 0.00 A separate log book will be maintained for recording preventive maintenance and put up to the Manager IT quarterly. 0.00 Preventive Maintained of IT asset done as per annexure attach.(1 to 5) 0.00 3 Breakdown Maintenance 0.00 3.1 Departmental users in ERDA will communicate the message of failure or break down to the help desk at IT Centre. All complaints received in person or over phone shall be entered using the call logging and management software duly registering the 0.00 the following details: Date, Complaint No., Time of Complaint, Nature of Complaint, Complaint made by etc. Subsequently, the time of attending the Complaint, the engineer who attended the complaint, technical closure status on the part of the service 0.00 engineer, final closure status update by the Departmental user who lodged the complaint etc. should be entered. Such details will be useful in monitoring progress of delivery of FMS services by contractor and delays, if any 0.00 3.2 The contractor should provide and use web -based software for logging and managing calls 0.00 3.3 MIS reports shall be submitted to IT dept. for activities as per annexure 8 0.00 3.4 All services should be made only at ERDA departmental locations. As far as possible no equipment will be sent to the contractor’s premises for any repair. If at all, it is found necessary to take the equipment to the contractor’s premises, the 0.00 configuration of the equipment in detail must be got noted before it is sent out. Prior permission of the Manager I.T. has to be obtained by the department/office concerned. The items will be taken out only with proper documentation such as 0.00 material gate passes and with proper acknowledgements. All endeavors will be made by the contractor to return such items taken out for servicing within a reasonable period of one week. Stand by equipment similar to the equipment under service to be 0.0 0 provided before taking it out on material gate pass, till the original component is replaced at NO EXTRA COST. 0.00 The contractor is required to record all such issues, returns / replacements of equipment promptly in the call logging and management software. The responsibility of preparation of necessary material gate passes and watching the Subsequent return of 0.00 material after repair/replacement should also be intimated to the Manager I.T. by the department / office concerned. 0.00 3.5 Unscheduled on -call corrective and remedial maintenance services are to be given to rectify the malfunctioning of the system. This will include supply and replacement of parts. 0.00 3.6 Any number of breakdown calls shall be attended as per SLA mentioned in this document 0.00 3.7 The contractor shall maintain the equipment in good working condition during the contract period and shall correct the fault or failures, repair or replace the workout or defective parts of the equipment during normal working hours of the place where 0.00 the equipment is installed. Unserviceable parts need to be replaced at no extra cost with brand new parts of Equivalent or superior specification 0.00 3.8 In addition to maintenance of the hardware, maintenance of the software presently installed in the system and to install authorized /licensed software whenever there is software failure or any new software to be loaded 0.00 4 POSTING OF SERVICE ENGINEERS 0.00 4.1 For provision of the above maintenance services, 6 numbers of Engineers (Server/Network Engineer, Laptop/Desktop/Printer Engineer ) of service engineers shall be posted at the 0.00 Information Technology Centre, Makarpura, Vadodara 390 010. They shall attend to the service calls at Savli Laboratory as well. The charges quoted shall include the cost of the services of resident engineers. ERDA will provide working space for service / call coordinator /resident engineer at lease having qualification 0.00 of BE/Diploma/BCA/MCA or graduate having computer certification. No TA/DA is admissible 0.00 4.2 The contractor will post additional engineers when found necessary due to a considerable increase in equipment during the period of contract. Such posting will be based on a mutual agreement between ERDA and the contractor 0.00 4.3 Server Engineer must have at least 5 years of experience on windows server/VMware mentioned in requirement, Desktop/laptop/printer/network engineer having at least 3 years of experience in Desktop/laptop/printer/network devices, ERDA reserves the 0.00 right to qualify the service engineer. Before posting the resident Service engineer /call coordinator to ERDA’s site, clearance should be taken, duly furnishing the bio -data of the engineer to be posted along with his experience particulars 0.00 4.4 Resident engineers / Server Engineer /call coordinator posted by the contractor shall be Available throughout the working hours on all working days. Replacement service engineer/ /call coordinator shall be posted,if the regular service engineer 0.00 /team leader/call coordinator is on leave etc. In case of absence of any service engineer/team leader/call coordinator at the site, due to whatever reason, a penalty of Rs.500 respectively per day will be levied. 0.00 4.5 All leave and/or absence of the IT Engineers/Server Engineer/Call Coordinator Posted at ERDA will have to be planned in advance and proper replacement to be made available. In order to meet the contingency arising out of sudden and unplanned absence, 0.00 the Service Provider may get the profile of panel of Engineers/Team Leader/Call Coordinator proposed to be substituted, approved from ERDA at the commencement of the contract and at such intervals as required 0.00 5 REQUIREMENT FOR SERVICE S 0.00 5.1 Maintenance Service calls, for all the equipment’s shall be attend within 2 (Two) 0.00 Hours of receipt of the service call, either over phone, email or in writing 0.00 5.2 All the software related calls must be rectified within 4 Working hours from the receipt of the service call 0.00 5.3 In case the guaranteed repair time not being met, the following penalty shall be levied: 0.00 · In any case where the equipment could not be rectified/replaced by the firm within the reasonable time of 16 Hours for servers / 3 days for other equipment, ERDA reserves right to get the equipment repaired/replaced through another agency 0.00 at the risk and cost of the contractor. The Contractor will have to bear expenses incurred by the ERDA on this account. This action will be taken if the equipment is neither rectified / replaced nor any stand-by is provided even after the reasonable 0.00 5.4 Taking shelter under flimsy reasons such as damage could have been caused by rat-bite, power outage, rough handling on the part of the user and similar such Reasons and failing to provide maintenance / replacement support will not be acceptable 0.00 5.5 The contractor shall ensure that the equipment is in good working condition and is with full configuration while handing over at the end of the contract period. 0.00 5.6 Penalty clause in case of violation of SLA: 0.00 Vendor has to maintain the Resource availability by doing daily service maintenance work. 0.00 For AMC/FMS the penalty clause is as per below for any hardware Downtime. 0.00 Penalty Clause for During 2-4 Hours Downtime 0.00 Desktop 2 Hours : Rs. 300 0.00 Laptop 2 Hours : Rs. 400 0.00 Printer 2 Hours : Rs. 300 0.00 Server 1 Hours : Rs. 1000 0.00 Network Devices 1 Hours : Rs. 500 0.00 Penalty Clause for Beyond 4 Hours Downtime 0.00 Desktop 2 Hours : Rs. 300 0.00 Laptop 2 Hours : Rs. 400 0.00 Printer 2 Hours : Rs. 300 0.00 Server 1 Hours : Rs. 3000 0.00 Network Devices 1 Hours : Rs. 2000 0.00 Service Availability for each IT asset will be Applications 0.00 Penalty Clause for During 2-4 Hours Downtime 0.00 Email 2 Hours Rs.200 0.00 ERP for End user 2 Hours Rs.200 0.00 System OS 2 Hours Rs.300 0.00 MS office 2 Hours Rs.300 0.00 Printer Problem 2 Hours Rs.200 0.00 Any Server Applications 1 Hours Rs.500 0.00 Any Other Customized Software Application 2 Hours Rs.300 0.00 5.7 Help desk will work in close co-ordination with ERDA current and future Warranty/IT FMS/Other Service Providers and their resident engineers. Help desk will be responsible for follow up with these agencies / engineers ensuring timely action to get 0.00 the final resolution. 0.00 5.8 ERDA using a helpdesk Management Software – spice works. All the tickets raised and log through this system only by engineer if user not login issue In spicework 0.00 5.9 All the IT FMS-AMC Engineer must be competent enough to operate, manage and maintain all the Help Desk Activity through Spice works Software. 0.00 5.10 ERDA will provide the following inputs to service provider for the proper delivery of IT Facilities Management Services: 0.00 Ø Adequate sitting space for manning the help desk and some space for storage. 0.00 Ø List of vendors with whom service provider will need to co-ordinate. 0.00 Ø Required details of the network infrastructure and existing documentation. 0.00 Ø Names and contact numbers of ERDA personnel who need to be contacted if an issue needs to be escalated by the Service Provider. 0.00 Ø Licensed copies of software required. 0.00 6 Review of Performance: 0.00 Ø Manager I.T. Or his nominated representative will review the performance reports of the service provider (quarterly and annually) and suggest any modifications / changes considered necessary. 0.00 6.1 ERDA reserves the right for addition or withdrawal of equipment’s during the contract period. For addition of any new equipment, the maintenance charges for similar additional items listed under category will be as per the rates quoted for those item 0.00 For withdrawal of equipment, the rates will be deducted on pro-rata basis for the period not covered. The maintenance charges for any similar additional 0.00 items will be as per the rates quoted and will be on pro-rata basis where the period of maintenance support is lesser than the contract period of 3 years. In case of withdrawal of equipment by ERDA, from the purview of the contract, the maintenance charges will be reduced as per the rates quoted for such items for such periods. 0.00 Acceptance of this condition shall be clearly mentioned with the quotation. 0.00 6.2 ERDA also reserve the right to upgrade the IT infrastructure to meet its changing needs, as and when required. The Personal Computer and accessories, being assets of ERDA may be subjected to intra-departmental transfer of assets including 0.00 relocating them at a different place. The Tenderer should extend the service to install the system at the new location without additional cost. The Personal Computers and accessories may be subject to need based Hardware up-gradation from time to 0.00 time by ERDA. The Tenderer should undertake such up-gradation/ replacement/ transplantation of such components without additional cost. Hardware/Software to be added /upgraded shall be provided by ERDA 0.00 7 In case any incidental and consequential works become necessary to be executed like connecting the computer equipment supplied to the existing network, the consequent re-configuration of the operating system etc., are required to be 0.00 executed by the contractor as this forms an integral part of the obligations under the contract. The responsibility to establish to the entire satisfaction of ERDA that the works executed under this contract as per the specifications, terms and 0.00 conditions of the contract rests entirely with the contractor. 0.00 8 SCHEDULE FOR ITEMS AND QUANTITIES 0.00 A. Computing Asset Summary: 0.00 Desktop 420 Nos 0.00 Server 16 Nos 0.00 Laptop 397 Nos 0.00 Printer, Scanner 146 0.00 Network Switches, Routers 51 0.00 Storage 5 0.00 9 In case any of the terms and conditions of this invitation to tender is not acceptable, the same should be clearly specified in the bid. Tenderer shall indicate 0.00 for each section of the tender document that either his offer complies in every respect with the requirements of each clause and sub clause or if not, precisely how they differ from the requirements of the tender. In latter case, the Tenderer shall enclose a separate statement indicating only the deviations for any clause or sub clause 0.00 with detailed deviations proposed. ERDA reserves the right to accept or reject these deviations and the decision of ERDA thereon shall be final 0.00 10 The Tenderer shall indemnify ERDA against third party claims of infringement of patent, trademark, copyright or industrial design or rights arising from the use of the supplied software and related services or any part thereof 0.00 11 The rates finalized shall be binding on the contractor and no increase whatsoever due to any reason will be accepted to during the validity of the contract 0.00 12 If the Tenderer, having been notified fails to remedy the defects within a reasonable period, ERDA may proceed to take remedial action as may be necessary, at the Tenderers risk and expenses and without prejudice to any other right, which it may have 0.00 against the Tenderer under the contract 0.00 13 Service Window: 0.00 For Normal Working Day timings: 8:45 to 6:00 0.00 P.N.: 0.00 If it is delayed 3 times in a month more than 10 minutes from 9.00 AM on wards. It will be calculated as half day for 3 late working days. 0.00 A grace time of 15 minutes i.e up to 9:15 AM is permitted after which it will be treated as “Late – Coming”. This is limited to 3 late – marks ever month. For every late – coming thereafter, employees attendance will be considered as half working 0.00 day i.e. ½ day Leave Without Pay (LWP). The above rule will be followed after every 3 late in a same month. 0.00 Every First & Third Saturday ERDA observes Holiday. 0.00 Based on request from Manager IT, IT Team Server Admin and Engineer will have to work at ERDA and no compensatory off will be given. ERDA reserves the right to change the timings of the shift or split the shift as per its operational requirements. 0.00 Due prior notice will be given to the contractor. 0.00 14 Tenderer shall deploy engineer’s team for 15 working days for necessary Hand over and taking over process with existing service provider and new service provider 0.00 without any extra cost to ERDA. Contract start date from 01/11/2025, then team has to be report ERDA from 31/10/2025 to taking over process and understanding of the existing IT Infrastructure. 0.00 14.1 Vendor has to finalize the IT Assets inventory under FMS/AMC service. Vendor has to identify & record working and non working IT Assets. Vendor has to physically verify the IT inventory during 15 days of Hand Over Take Over period. Vendor has to 0.00 submit final reports for IT assets which are working and non working before service period starts. 0.00 IT assets under FMS/AMC will be reviewed on quarterly basis and add / remove done on quarterly basis. 0.00 15 If any problem arises during the non-working hours, the contractor should ensure that their personnel should report to duty immediately on being contacted by ERDA management 0.00 16 Tenderer should ensure that telephone numbers / mobile phone numbers and contact addresses of their personnel are current ones and made available to ERDA. The copy of the duty roster should be given to ERDA well in advance 0.00 17 ERDA may at any time terminate the contract by giving written notice to the Tenderer, if Tenderer, becomes bankrupt or otherwise insolvent, provided that such termination will not prejudice or affect any right of action or remedy which has accrued or 0.00 or will accrue thereafter to ERDA 0.00 18 ERDA shall not be responsible for providing accommodation to the contractor or to his representatives who will be visiting ERDA or to any other ERDA site where works are required to be executed under this contract. However, working space will be 0.00 will be provided. 0.00 19 The contractor shall employ technically qualified personnel with relevant field exposures related to Computer software & hardware/ networking and peripherals maintenance works such as installation, power shut downs, material handling etc 0.00 20 All the tools and plants such as crimping tools, LAN tester, soldering iron, blower, cleaning kit, Label Tag, measuring instruments, ladders, safety equipment’s and other electrical/electronic tools required for this work shall be arranged by the 0.00 by the contractor at their own expense including the cost of conveyance to adhere to the target date of completion. The administration will not be responsible for inadequacy of tools and plants brought by the contractor and no claim on this ground 0.00 is admissible 0.00 21 The contractor shall be responsible to see that the work executed by him does not if any way infringe or damage the existing structures or other works in the area. The contractor is liable to take responsibility and rectify for the damage if any 0.00 caused to ERDA property during the execution of their work 0.00 22 The contractor shall be responsible for any damage to all articles in his custody till the work is completed and finally handed over to ERDA 0.00 23 All materials specified in the contract shall be procured only from the reputed manufacturers or their authorized dealer with same make/model, in case of replacement with other brand should ISO certified 0.00 24 ERDA shall not be responsible for safety of the staff of the contractor and hence the personnel shall not be liable for any compensation arising out of accidents while executing the work. Ensuring adequate safety measures and insurance for such staff 0.00 will devolve upon the contractor. The contractor will adequately instruct his staff about the safety measures and safeguards to be adopted especially while making shop visits for the purpose of carrying out maintenance work 0.00 25 PRICE BID 0.00 Item Description Basic Unit Rate 0.00 Providing IT FMS Services 0.00
