Tender For Creation Of Web Portal, Mobile Application, Migration Of Existing Records And Annual Maintenance For Upbocw. - Grievances Redressal System 2 Mobile App 3 A. Compatible With Android B. All Relevant Features Of The Website As Mentioned Abovec, lucknow-Uttar Pradesh

Tender For Creation Of Web Portal, Mobile Application, Migration Of Existing Records And Annual Maintenance For Upbocw. - Grievances Redressal System 2 Mobile App 3 a. Compatible with Android b. All relevant features of the website as mentioned abovec. Charges for Hosting of the Mobile App on Android Play Store 4 API Development and Integrations [Per API] 5 Analytics and Reporting 6 Reporting (All workflow and officers) 7 Analytics Dashboard 8 Darpan Dashboard 9 Training 10 End User Training (Onsite All Districts/Divisons) 11 Development of User Manuals in soft copy, Admin guide, SOPs and Video 12 Data Migration 13 Data and Database Migration from Legacy Systems 14 Verification, Validation and Testing of Migrated Data 15 Technical Support 16 Onsite Technical Support Services (for One Year) 17 Business Analyst (1 No)(Charges@per Month) 18 Core developer (5 No) (Charges@per Month) 19 UI/UX Designer (2 No) (Charges@per Month) 20 Database Administrator (2 No) (Charges@per Month) 21 Quality Assurance (2 No) (Charges @ per Month) 22 Graphic Designer (1 No) (Charges@per Month) 23 Telecaller (2 No) (Charges@per Month) 24 Revamping and Maintenance of CESS Portal 25 a. Data Collection Moduleb. Bocw User Modulec. CESS Payer Moduled. Reconciliation Modulee. Integration with the Different Stakeholders. [As requied by Department]f. Integration with the Payment Gateway per Bankg. MIS Reporting 26 Design, Development & Testing of Smart Chatbot Solution [Per CHATBOT]a. Chat Application Developmentb. Trainingc. Testing 27 WhatsApp Business Chat Number (WABA) 28 WhatsApp Messaging Services [Monthly Conversations, each conversation valid for 24 Hrs] [Minimum 2 lakh messages per month for outreach] [Per Month Billing] 29 Cost of Marketing Messages 30 Cost of Service Messages 31 Cost of Utility Messages 32 To manage chatbot implementations, campaigns, information dissemination related to UPBOCW events. schemes, customer support, reports and all other operations/activities.a. Dashboard and Platform Charges b. Service Support 33 API Integration [Per API] 34 Cloud Hosting Environment forCHATBOT and associated Operations [Per Month Billing] 35 CERT-IN Security Audit through one of the CERT-IN empanelled agencies (valid for 6 months or any changes in source code prior to the expiry of this validity) (Two Times in Year) for the components mentioned in Schedule - A [Website + ERP] 36 CERT-IN Security Audit through one of the CERT-IN empanelled agencies (valid for 6 months or any changes in source code prior to the expiry of this validity) (Two Times in Year) for the components mentioned in Schedule - A [Mobile Application] 37 CERT-IN Security Audit through one of the CERT-IN empanelled agencies (valid for 6 months or any changes in source code prior to the expiry of this validity) (Two Times in Year) for the components mentioned in Schedule - B [AI-Powered CHATBOT] 38 Quality Assurance and Performance Testing 39 Wildcard SSL 40 SUB TOTAL [A+B+C] 41 UPDESCO Centage@10% 42 TOTAL [D1 + D2] 43 GST @ 18% 44 GRAND TOTAL [D3 + D4] 45 Task 46 <2> 47 Web Application 48 a. Labour Registrationb. Labour Renewalc. Establishmentd. Schemesi. Matratva Shishu evam Balika Madad Yojanaii. Sant Ravidas Shiksha Protsahan Yojanaiii. Kanya Vivah Yojanaiv. Gambhir Bimari Yojanav. Nirman Kamgar Mrityu evam Divyangta Sahayta Yojanavi. Deen Dayal Upadhyay Chetna Yojanavii. Aapda Sahayta Yojanae. Web Portal Developmentf. Budget Monitoring SystemIncluding entire Workflow(Open Portal/CSC/LEO/ALC/ADLC/DLC/AO/ADMIN/HO/District or Divison Office) 49 Grievances Redressal System 50 AMC for Mobile App 51 a. Compatible with Android b. All relevant features of the website as mentioned abovec. Charges for Hosting of the Mobile App on Android Play Store 52 API Integrations [Per API] 53 Analytics and Reporting 54 Reporting (All workflow and officers) 55 Analytics Dashboard 56 Darpan Dashboard 57 Technical Support 58 Onsite Technical Support Services 59 Database Administrator (2 No) (Charges@per Month) 60 Telecaller (2 No) (Charges@per Month) 61 AMC for CESS Portal 62 a. Data Collection Moduleb. Bocw User Modulec. CESS Payer Moduled. Reconciliation Modulee. Integration with the Different Stakeholders. [As requied by Department]f. Integration with the Payment Gateway per Bankg. MIS Reporting 63 Chatbot Solution [Per CHATBOT]a. Chat Applicationb. Trainingc. Testing 64 WhatsApp Messaging Services [Monthly Conversations, each conversation valid for 24 Hrs] [Minimum 2 lakh messages per month for outreach] [Per Month Billing] 65 Cost of Marketing Messages 66 Cost of Service Messages 67 Cost of Utility Messages 68 To manage chatbot implementations, campaigns, information dissemination related to UPBOCW events. schemes, customer support, reports and all other operations/activities.a. Dashboard and Platform Charges b. Service Support 69 Cloud Hosting Environment forCHATBOT and associated Operations [Per Month Billing] 70 CERT-IN Security Audit through one of the CERT-IN empanelled agencies (valid for 6 months or any changes in source code prior to the expiry of this validity) (Two Times in Year) for the components mentioned in Schedule - P [Website + ERP] 71 CERT-IN Security Audit through one of the CERT-IN empanelled agencies (valid for 6 months or any changes in source code prior to the expiry of this validity) (Two Times in Year) for the components mentioned in Schedule - P [Mobile Application] 72 CERT-IN Security Audit through one of the CERT-IN empanelled agencies (valid for 6 months or any changes in source code prior to the expiry of this validity) (Two Times in Year) for the components mentioned in Schedule - Q [AI-Powered CHATBOT] 73 Quality Assurance and Performance Testing 74 Wildcard SSL [Renewal]

Sr No	CorrigendumDate	Corrigendum	CorrigendumType	NewSubmissionDate
1	03-09-2025	Corrigendum 1	Date	09-09-2025
2	08-09-2025	Corrigendum 2	Technical Bid	09-09-2025

INR 1770 /-

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