Tender For Hiring Of 25 Mbps Internet Leased Line Through Gem, Delhi-Delhi

Tender For Hiring Of 25 Mbps Internet Leased Line Through Gem; 1. The Internet connectivity leased line should have fully dedicated (1:1), unshared & high quality 25 Mbps symmetric bandwidth without any compression factor through optical fiber. This includes setting up of last mile connectivity using OFC technology, supply & installation of necessary equipment, deploying of cable up-to Ethernet Port with MMTC’s existing local area network. 2. ISP shall provide at least 8 real live IP addresses (IPv4 & IPv6) for exclusive use by MMTC and shall configure the new IP addresses and gateways on the existing router. 3. Local loop has to be through fiber cable, wherein optical fiber is extended right up to the customer premises. The fiber optic link to MMTC should be based on a ring topology to provide redundancy. Internet Bandwidth with committed access rate on 1:1 basis till ISP International Gateway must be commissioned. 4. Traffic should be routed to secondary International Gateway once the primary fails. 5. Network redundancy has to be built to protect the traffic from cable cuts. 6. Complete detail of service provisioning including offered bandwidth, compression type, termination details etc. are to be clearly stated in the technical bid. 7. The last mile link will be on fiber with self-healing architecture to maximize the availability of the link and minimize the failure. 8. ISP will supply and install the necessary hardware and software for implementation & commissioning of the Internet connectivity. ISP shall undertake installation & configuration of modems, or any such associated Fiber-optic equipment to make the entire system working to provide sustained Internet bandwidth of not less than 25 Mbps. 9. Building permissions, entry pass to the location for delivery of Internet Leased Line, Hardware/Software and last mile to be managed by the ISP. 10. All necessary clearances shall be the sole responsibility of the service provider. Bidder should ensure that the local loop provisioning does not violate regulations as laid by Government of India / DoT / TRAI in respect of such links / networks. 11. The bidder will be responsible to maintain and monitor the end-to-end connectivity on 365x24x7 basis so as to meet the committed SLA. The bidder should have Toll Free number for fault registering within Delhi-NCR region. Vendor has to mention the Escalation procedure and matrix for customer complaints. 12. The Router/Modems/Patch Cords/Fiber Converter etc. and any other equipment (if necessary) for commissioning of 25 Mbps internet bandwidth link will have to be supplied, installed and maintained (all throughout the service/ contract period) by the bidder at sites and shall remain their property. 13. However, the infrastructure such as space, air-conditioning and UPS power will be provided by MMTC Limited within MMTC’s own premises. The bidder should not terminate the connections of other customers on the devices installed at MMTC’s premises and should furnish an undertaking to this effect. The Vendor shall configure the new IP addresses and gateways on the existing MMTC router. 14. Bidder should provide 365x24x7 support and should have facilities for 365x24x7 centralized call center / NOC. Also, the Bidder should have adequate resources to provide immediate support in case of link break downs or any such issues/problems. 15. The bidder should provide online portal to view real time Bandwidth utilization / performance. It should provide report generation such as real time basis / Hourly, Daily, Weekly and Monthly basis. Besides, the reports should also be made available on demand. 16. The fault call should be responded within 2(Two) hrs. And should be resolved within 6(Six) hrs. after lodging of fault complaint. 17. The ISP has to ensure minimum 99.5% uptime per month for the connectivity as per SLA

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