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| 1 | Design, Installation,Testing, Commissioning, Integrate and maintain the Advance Metering infrastructure (AMI) of smart meters of different makes (not more than 33% of particular make) to ensure interchangeability at later date as per BIS16444 with specific CM/L number using communication technology including GPRS/RF/Hybrid (RF + cellular) as per CEA/TRAI regulations including integration of different devices of different makes/ equipment/software as per functional requirements in order to achieve overall economy in operation and maintenance . The AMI software and associated infrastructure should be capable of handling the quantity of meters of different makes as per BIS:16444 as per Sl Item No 1.1 and 1.2, including training and knowledge transfer, all expenditure incl periodic charges of telecom operator from installation till DLP of 2 years (which will include charges of hosting on GCC Server, recharge and any other misc charges required to keep the system functional), obtaining audit of software for smart meters by CERT-India empanelled firms / CERT Auditor of Armed Forces, comprising all as specified having minimum parameters / specification as under:-Note:(i) The design of AMI Infrastructure is to be approved by the Accepting Officer before commencement of work. Necessary DBR (Design Basis Report) is to be submitted to the department by the contractor and to be approved by the Accepting Officer. It should be ensured that the design is most economical from maintenance as well as overall project point of view. (ii)The AMI Infrastructure should be capable of handling 10% additional smart meters in addition to the above. In case No of installed meters are changed from under mentioned quantities cost of the same shall be deemed to be included in the quoted rates. |
| 2 | Supply, Set up and Tuning of Smart RF/Cellular/Hybrid (RF+Cellular) Single Phase AC Meter Tamper Proof, Static Meter of Class 1.0, 240 V, 50 Hz, 10 A-60 A conforming to IS-16444 and relevant IEC standards including inbuilt Radio Frequency communication facilitywith self healing mesh network/ GPRS(Cellular) Network facility/ Hybrid Network facility as per design with default and on demand display,anti-tamper features, Microprocessor and LED/LCD based circuitry including SMC Meter Box of suitable size for Single Phase meter with viewing glass, concealed hinge and earth bolt plugged complete all as specified and directed. Meter Should support sending the following data : 15 min instantaneous data for voltage, current, power factor, power, cumulative energy and frequency. Meter should have connect / disconnect functionality operable from mdm/billing software and prepaid features would be MDM / Billing end as per prevalent IS . Note: This will also include Cost of Planning / Setup/Tuning of RF/GPRS/Hybrid (RF+GPRS) Communication infrastructure including the Network Management and Head End System(HES) for complete Automatic Metering Infrastructure (AMI) solution and the same shall be capable of meter data acquisition at user selected period, mantain time synchronism with smart energy meter and mantain communication device status and will provide visual interface to view the data/events |
| 3 | Supply, Set up and Tuning of Smart RF/Cellular/Hybrid (RF+Cellular) Three Phase AC Meter Tamper Proof, Static Meter of Class 1.0, 415 V, 50 Hz, 10 A-60 A conforming to IS-16444 and relevant IEC standards including inbuilt Radio Frequency communication facilitywith self healing mesh network/ GPRS(Cellular) Network facility/ Hybrid Network facility as per design with default and on demand display,anti-tamper features, Microprocessor and LED/LCD based circuitry including SMC Meter Box of suitable size for Three Phase meter with viewing glass, concealed hinge and earth bolt plugged complete all as specified and directed. Meter Should support sending the following data : 15 min instantaneous data for voltage, current, power factor, power, cumulative energy and frequency. Meter should have connect / disconnect functionality operable from mdm/billing software and prepaid features would be MDM / Billing end as per prevalent IS . Note: This will also include Cost of Planning / Setup/Tuning of RF/GPRS/Hybrid (RF+GPRS) Communication infrastructure including the Network Management and Head End System(HES) for complete Automatic Metering Infrastructure (AMI) solution and the same shall be capable of meter data acquisition at user selected period, mantain time synchronism with smart energy meter and mantain communication device status and will provide visual interface to view the data/events |
| 4 | Notes:(a) The contractor would be responsible from removing the existing meter, noting down the reading and depositing it with the MES and the cost of the same is deemed to be included in the quoted rate for Smart Energy Meters.(b) It would be possible to run the meter in both prepaid and postpaid mode(c) The meters would carry minimum 5 years warranty.(d) The OEM would need to share the Authentication / Encryption keys of the meters along with relevant protocol details with the department. The OEM should provide complete support to MES to be able to integrate the AMI infrastructure with any IS 16444 compliant meters and connected accessories such as RF/GPRS/Hybrid Infrastructure including supporting software without any extra cost to the department. |
| 5 | Supply and Setup of Meter Data Management (MDM) system including supply and configuration of the Web based Software with following modules:(i) Meter Data Management ModuleThe meter data management module would be deemed for collecting the data from the meter and sending to DCU/server directly and vice versa based on type of communication (RF or Cellular/Hybrid), make the data available in bidirectional mode to support the currency recharge, online payment gateway, post paid billing modules, scheduling maintenance, low balance warning, quarter wise KVA allocation/tripping, tariff regulations, software customisations etc all as directed by the Engr-in-Charge with the following features:(a) 15 min instantenous data from all the meters for minimum six parameters- Cumulative Energy, Power, Current, Voltage, Power Factor and Frequency.(b) Abstract Download for Monthly and quarterly billing survey data for cumulative energy and max demand and tampering features.(ii) Multiple Payment Gateway with different Payment Modes such as Secure Mobile App/ PC Based/Swipe Machine/ Online Payment Gateway/all UPI platform/MRO based cash payment for all users assigned by BSO/GE. Gateway/Mode should be selected such that No transaction charges are levied/applicable to the admin (MES).(iii) Billing Module: Postpaid /Prepaid Billing Module:The billing module would collect the data from the meter data management module, calculate the energy consumption, calculate billing determinant and make the energy data/billing data available to admin to end users. The billing module would include functionaries for tariff setup, bill format setup, bill adjustment, occupation billing and vacation billing. It would allow postpaid and prepaid functionality as required without any additional cost implication to the department. |
| 6 | (iv) Occupation and Vacation Module: Provision to enter admin controls for transfers/vacations. The system would support occupation/ vacation based on the unit categories. The system would support automatic data capture on occupation and vacation events.(v) Customer Module: The system would include a customer portal for the resident /occupant to log in and view their own energy / billing data. There would be android and iOS mobile apps for the user to monitor its own data and balance on regular basis.(vi) Energy Accounting ModuleThe system would include features of energy accounting. The system would be able to account for total energy block wise, facility wise and would also allow calculations of unaccounted energy in case tally with incomer EB energy meter.(vii) Communication ModuleThe system would provide communication of energy data and bills via print, email and sms methods. (viii) Meter Master Data: The system would support meter master data repository. The system would support meter replacement process.(ix) Excel Export:The system would support export of metering and billing data in excel format. (x)Customer Care Module - the software would include a customer care module where the user would be log in any complaints. The service provider would monitor the complaints and carry out the necessary activities for the complaints resolution.(xi) Meter Installation Module - The software would include an app based meter installation module where the meter installation or changes can be captured on the app itself and the readings may be demonstrated to the user if required on the app itself. |
| 7 | (xii) Activities Communication - The software support communication of the various activities such as occupation, vacation, meter change. personal detail change etc. with the user as well as the department on email.Notes - The additional functional requirements of MDMS are as follows: (A)Asset Management: i)Meter Location (Apartment, shop, industry/address etc).ii)Consumer Information (Name, Account, ID etc)iii)Meter details (Meter No. 1 phase/3 phase, with or without relay etc).iv)Meter Configuration (Demand integration period, load profile capture period etc).v)GIS information (connection, feeder/transformer/pole etc)(B)Meter data:i)Schedule and on demand meter reads and pinging of meter.ii)Storage of all connected meter events and alarm. (storing of 5 years data ormore via archiving)iii)Provide complete history and audit trail for all data for 30 days (configurableperiod)iv)Handle net metering/meters at the same premises.v)Manage at a minimum 15 minutes interval data. |
| 8 | (C)Data validation, Estimation and Editing (VEE): i)Registered Read Data: Daily Billiing Cycle, as well as derived billingdeterminants like TOU.ii)Interval Data: Variable intervals and variable units of measure.iii)Calculated Data: Derived or computed such as determinants billing andaggregated loads.iv)Event Data: Event and alarm data from meters, network equipment and MDMSitself. (D)Billing Determinants:i) Configuration multiple TOU/TOD options by customer type, day type (Weekend,Weekdays, and holidays) and by season.ii)Processing of interval data into billing determinants. a) Total consumption b) Consumption in different time blocks for TOU billing. c) Maximum demand (KW and KVA) d) Number of tamper counts e) Average power factor f) Ability for check metering, sub metering prepaid metering and net metering.(E)Exceptions:i)Capture and log data exceptions, problems and failures and send emails/SMS.ii)Generate exceptions for a) Meter tamper alerts b) Communication module health alerts c) Communication is less/more than pre-defined average consumption d) Negative consumption e) Power Outage f) Demand/Load g) Renewable Energy/EV |
| 9 | (F)Customer Services:i)Access to current and historical consumption and interval data, outage flags,voltage and power quality indications.ii) Email/SMS notification of configured alarms and events to selected users.iii) Web portal to provide the consumer near real time online views of Usage andCost, Alerts and Notifications and Mobile App.(G)Analysis:i)Consumption/load profiles. a) Configurable period (hours, day, month, year etc) b) Day type (Weekend, holiday, festival wise etc) c) Tariff, customer type, or any user specified collection of meters.ii)Peak and off peak load patterns by aggregating all loads of DT/Feeder/consumergroup.iii) Feeder wise energy audit.iv)Load forecasting, load research.v)Ability to configure the system to effectively visualise consumption trends,identify unusual patterns, and visualise load analysis to understand which assetsare being over utilised.(vi)Analysing tamper event data. |
| 10 | (H)Reporting:i) Daily data collection report.ii) Usage exceptionsiii) VEE validations failures.iv) Physical meter events (install, remove, connect, disconnect) and meter resent report.v) Meter flags.vi) Meter inventory.vii) Defective meters.viii) Interface exception reports between MDM and other subsystems eg. billing, outage etc. |
| 11 | M&L forsub main wiring comprising single core, 2 runs of 4.0 sqmm nominal cross sectional area, FRLSmultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts gradedrawing in andincluding 20mm dia. in PVC conduit and its fittings complete concealed including provision of 1X4.0 sqmm nominal cross sectional areamultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts grade as earthwirecomplete all as specified.Note :- (i) 3 run of 4.0 Sqmm submain wiring and 1 run of pvc conduit shall be measured as one unit.(ii) The unit rate shall be inclusive of cutting, chasing of wall and making good the disturbed surfaces including finishes to match with the adjoining surfaces alongwith cutting chases. |
| 12 | M&L forsub main wiring comprising single core, 2 runs of 6 sqmm nominal cross sectional area, FRLSmultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts gradedrawing in and including 20mm dia. in PVC conduit and its fittings complete concealed including provision of 1X6 sqmm nominal cross sectional areamultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts grade as earthwire, complete all as specified and directed.Note :- (i) 3 run of 6.0 Sqmm submain wiring and 1 run of pvc conduit shall be measured as one unit.(ii) The unit rate shall be inclusive of cutting, chasing of wall and making good the disturbed surfaces including finishes to match with the adjoining surfaces alongwith cutting chases. |
| 13 | M&L forsub main wiring comprising single core, 4 runs of 6 sqmm nominal cross sectional area,FRLSmultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts gradedrawing in and including 20mm dia. in PVC conduit and its fittings complete concealed including provision of 1X6 sqmm nominal cross sectional areamultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts grade as earthwire, complete all as specified and directed.Note :- (i) 5 run of 6.0 Sqmm submain wiring and 1 run of pvc conduit shall be measured as one unit.(ii) The unit rate shall be inclusive of cutting, chasing of wall and making good the disturbed surfaces including finishes to match with the adjoining surfaces alongwith cutting chases. |
| 14 | M&L forsub main wiring comprising single core, 2 Runs of 10 sqmm nominal cross sectional area, FRLSmultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts gradedrawing in and including 20mm dia. in PVC conduit and its fittings complete concealed including provision of 1X10 sqmm nominal cross sectional areamultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts grade as earthwirecomplete all as specified.Note :- (i) 3 run of 10.0 Sqmm submain wiring and 1 run of pvc conduit shall be measured as one unit.(ii) The unit rate shall be inclusive of cutting, chasing of wall and making good the disturbed surfaces including finishes to match with the adjoining surfaces alongwith cutting chases. |
| 15 | M&L forsub main wiring comprising single core, 4 Runs of 10 sqmm nominal cross sectional area, FRLSmultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts gradedrawing in and including 20mm dia. in PVC conduit and its fittings complete concealed including provisionof 1X10 sqmm nominal cross sectional areamultistranded copper conductor cable, PVC insulated unsheathed 1100 Volts grade as earthwirecomplete all as specified.Note :-(i)5 run of 10.0 Sqmm submain wiring and 1 run of pvc conduit shall be measured as one unit.(ii) The unit rate shall be inclusive of cutting, chasing of wall and making good the disturbed surfaces including finishes to match with the adjoining surfaces alongwith cutting chases. |
| 16 | Taking down old unserviceable MCB DB/main switch/ MCB of any size or type and making good to disturbed surface of wall complete all as specified. |
| 17 | Taking down old unserviceable submain wiring of any description complete all as specified and directed. |
| 18 | Supply and fix concealed distribution box, double door, SPN, 230 V, 8 way, IP 42 with 200 Amps rated buasbar, neutral link, earth link complete all as specified and directed. |
| 19 | M&Lfor MCB SPN20-32Amps (C-Curve), breaking capacity 10 kA, 240 volts complete all as specified and directed. |
| 20 | M&Lfor MCB SPN40-63Amps (C-Curve), breaking capacity 10 kA, 240 volts complete all as specified and directed. |
| 21 | M&Lfor MCB single pole, 240 volts, 6 - 32 Amps, 10 KA C Curve complete all as specified and directed. |
| 22 | Supply and fix TP&N DBs, double door, 415 volt,4 way,IP 42 as required rated busbar complete all as specified and directed. |
| 23 | Supply and fix TP&N DBs, double door, 415 volt,6 way,IP 42 as required rated busbar complete all as specified and directed. |
| 24 | Supply, fixing, testing and commissioning 415V 10KA \"C\" curve miniature circuit breaker (MCB) of TPN 40 of 100 Amp current carrying capacity in the DB complete with connection, complete all as specified and directed. |
| 25 | Supply and fixing of vending station desktop with configuration i5, 8 GB RAM, 1 TB Hard disk, 21.5\" Monitor, Windows 10/11, MS Office Wireless Keyboard and Mouse, CD ROM Read/Write, USB Ports including Video Card etc.Note: Internet connection will be in the name of the department. Cost of same shall be borne by the contractor. |
| 26 | Supply and fixing UPS with the following specifications complete all as specified and directed.a) Capacity 1000/1200 VA without output voltage, 230 V AC+ 10% of frequency 50 Hz +1%b) Min 30 min battery backup with full battery condition.c) Battery warranty of at least 2 years. |
| 27 | Supply and fixing laser jet printer with single function black and white with USB connection with printing speed of min 18 pages per minute with resolution of 600 X 600 X 2DPI complete all as specified and directed. |
| 28 | M&L for earthing complete with galvanised steel earth plate 600mm x 600mm x6mm thick elecrode and 4 mm galvanised iron wire as earthing lead burried directly in ground vertically (earth pit not less than 2.25mtr deep below ground level) with top edge of the plate not less than 1.5mtr below normal ground level, the earth plate surrounded by adequate quantity of charcoal dust and common salt to a packed thickness of 15 cm on all sides connected to GI wire 4mm as earth lead by means ofbolts, nuts, check nuts and washers (including welding) of galvanised iron or steel and connected to main switch board / panel/ test point at the other including necessary earth work in any type of soil, returning filling in and removal of surplus soil, concrete pit in PCC (1:3:6) type C1, pre cast RCC 1:2:4 type BI cover slab 54cm x 54cm x 5cm reinforce with 8mm dia bar TMT @150mm centre to centre both ways with one handle for lifting made out 8mm dia MS bar with wire mesh funnel, 20mm GI tubing medium grade for watering and 15mm GI tubing light grade for protection, test point, testing on completion all as shown in Electrical Plate No 3 of SSR Part-I complete all as specified and directed. |
| 29 | (COMPREHENSIVE OPERATION WORK DURING DEFECTS LIABILITY PERIOD):Comprehensive operation including routine maintenance of AMI system, Software AMC, Changes in the Government tariff structure , 24 x 7 customer care support, Reports development, Software bug fixing, Trouble shooting and necessary actions, Software installation or upgradation etc. for a period of 02 years during Defects Liability Period shall be included in quoted rates of smart meters mentioned in Item No1.00 to 2.00 above. |
| 30 | (COMPREHENSIVE OPERATION WORK AFTER DEFECTS LIABILITY PERIOD): |
| 31 | Provision of Annual Maintenance for the 1st year after defect liability period for each meter for each year. |
| 32 | Comprehensive maintenance of prepaid smart meter catered under Phase-I including vending system charge. They would include the following items:-(a) Software AMC: This would include necessary up-gradations in the software such as support to the chrome browser charges, android version charges, iOS version charges. These charges happen on frequent basis and the software would support all the charges.(b) Changes in the Government tariff structure: The Government tariff charges may require software upgrade. The same would be included in the AMC scope of work.(c) 24 x 7 customer care support: Ensuring adequate database backup, up-gradations in the operating system, anti-virus updates, data base upgrade etc.(d) Reports development: The additional reports as needed for the success of the project would be developed.(e) Software installation on any alternate/ backup server, if required.(f) The communication network monitoring and support.(g) Configuration of the repaired/ replaced hardware in the system.(h) Trouble shooting and necessary actions to run the system as required.(i) Software bug fixing as and when required. |
| 33 | Hosting the software to Government community loud in place of server hosting and management of supplied software application with standby server for all 5032 Smart Meters.Note:- The GCC location would as per the approved MEITY list. In case a CSP is removed from the panel, the contractor would migrate to a new supplier. |
| 34 | Provision of Annual Maintenance for the 2nd year after defect liability period for each meter for each year. |
| 35 | Comprehensive maintenance of prepaid smart meter catered under Phase-I including vending system charge. They would include the following items:-(a) Software AMC: This would include necessary up-gradations in the software such as support to the chrome browser charges, android version charges, iOS version charges. These charges happen on frequent basis and the software would support all the charges.(b) Charges in the Government tariff structure: The Government tariff charges may require software upgrade. The same would be included in the AMC scope of work.(c) 24 x 7 customer care support: Ensuring adequate database backup, up-gradations in the operating system, anti-virus updates, data base upgrade etc.(d) Reports development: The additional reports as needed for the success of the project would be developed.(e) Software installation on any alternate/ backup server, if required.(f) The communication network monitoring and support.(g) Configuration of the repaired/ replaced hardware in the system.(h) Trouble shooting and necessary actions to run the system as required.(i) Software bug fixing as and when required. |
| 36 | Hosting the software to Government community loud in place of server hosting and management of supplied software application with standby server for all 5032 Smart Meters.Note:- The GCC location would as per the approved MEITY list. In case a CSP is removed from the panel, the contractor would migrate to a new supplier. |
| 37 | Provision of Annual Maintenance for the 3rd year after defect liability period for each meter for each year. |
| 38 | Comprehensive maintenance of prepaid smart meter catered under Phase-I including vending system charge. They would include the following items:-(a) Software AMC: This would include necessary up-gradations in the software such as support to the chrome browser charges, android version charges, iOS version charges. These charges happen on frequent basis and the software would support all the charges.(b) Charges in the Government tariff structure: The Government tariff charges may require software upgrade. The same would be included in the AMC scope of work.(c) 24 x 7 customer care support: Ensuring adequate database backup, up-gradations in the operating system, anti-virus updates, data base upgrade etc.(d) Reports development: The additional reports as needed for the success of the project would be developed.(e) Software installation on any alternate/ backup server, if required.(f) The communication network monitoring and support.(g) Configuration of the repaired/ replaced hardware in the system.(h) Trouble shooting and necessary actions to run the system as required.(i) Software bug fixing as and when required. |
| 39 | Hosting the software to Government community loud in place of server hosting and management of supplied software application with standby server for all 5032 Smart Meters.Note:- The GCC location would as per the approved MEITY list. In case a CSP is removed from the panel, the contractor would migrate to a new supplier. |
| 40 | Provision of Annual Maintenance for the 4th year after defect liability period for each meter for each year. |
| 41 | Comprehensive maintenance of prepaid smart meter catered under Phase-I including vending system charge. They would include the following items:-(a) Software AMC: This would include necessary up-gradations in the software such as support to the chrome browser charges, android version charges, iOS version charges. These charges happen on frequent basis and the software would support all the charges.(b) Charges in the Government tariff structure: The Government tariff charges may require software upgrade. The same would be included in the AMC scope of work.(c) 24 x 7 customer care support: Ensuring adequate database backup, up-gradations in the operating system, anti-virus updates, data base upgrade etc.(d) Reports development: The additional reports as needed for the success of the project would be developed.(e) Software installation on any alternate/ backup server, if required.(f) The communication network monitoring and support.(g) Configuration of the repaired/ replaced hardware in the system.(h) Trouble shooting and necessary actions to run the system as required.(i) Software bug fixing as and when required. |
| 42 | Hosting the software to Government community loud in place of server hosting and management of supplied software application with standby server for all 5032 Smart Meters.Note:- The GCC location would as per the approved MEITY list. In case a CSP is removed from the panel, the contractor would migrate to a new supplier. |
| 43 | Provision of Annual Maintenance for the 5th year after defect liability period for each meter for each year. |
| 44 | Comprehensive maintenance of prepaid smart meter catered under Phase-I including vending system charge. They would include the following items:-(a) Software AMC: This would include necessary up-gradations in the software such as support to the chrome browser charges, android version charges, iOS version charges. These charges happen on frequent basis and the software would support all the charges.(b) Charges in the Government tariff structure: The Government tariff charges may require software upgrade. The same would be included in the AMC scope of work.(c) 24 x 7 customer care support: Ensuring adequate database backup, up-gradations in the operating system, anti-virus updates, data base upgrade etc.(d) Reports development: The additional reports as needed for the success of the project would be developed.(e) Software installation on any alternate/ backup server, if required.(f) The communication network monitoring and support.(g) Configuration of the repaired/ replaced hardware in the system.(h) Trouble shooting and necessary actions to run the system as required.(i) Software bug fixing as and when required. |
| 45 | Hosting the software to Government community loud in place of server hosting and management of supplied software application with standby server for all 5032 Smart Meters.Note:- The GCC location would as per the approved MEITY list. In case a CSP is removed from the panel, the contractor would migrate to a new supplier. |
| 46 | Provision of Annual Maintenance for the 6th year after defect liability period for each meter for each year. |
| 47 | Comprehensive maintenance of prepaid smart meter catered under Phase-I including vending system charge. They would include the following items:-(a) Software AMC: This would include necessary up-gradations in the software such as support to the chrome browser charges, android version charges, iOS version charges. These charges happen on frequent basis and the software would support all the charges.(b) Charges in the Government tariff structure: The Government tariff charges may require software upgrade. The same would be included in the AMC scope of work.(c) 24 x 7 customer care support: Ensuring adequate database backup, up-gradations in the operating system, anti-virus updates, data base upgrade etc.(d) Reports development: The additional reports as needed for the success of the project would be developed.(e) Software installation on any alternate/ backup server, if required.(f) The communication network monitoring and support.(g) Configuration of the repaired/ replaced hardware in the system.(h) Trouble shooting and necessary actions to run the system as required.(i) Software bug fixing as and when required. |
| 48 | Hosting the software to Government community loud in place of server hosting and management of supplied software application with standby server for all 5032 Smart Meters.Note:- The GCC location would as per the approved MEITY list. In case a CSP is removed from the panel, the contractor would migrate to a new supplier. |
| 49 | Provision of Annual Maintenance for the 7th year after defect liability period for each meter for each year. |
| 50 | Comprehensive maintenance of prepaid smart meter catered under Phase-I including vending system charge. They would include the following items:-(a) Software AMC: This would include necessary up-gradations in the software such as support to the chrome browser charges, android version charges, iOS version charges. These charges happen on frequent basis and the software would support all the charges.(b) Charges in the Government tariff structure: The Government tariff charges may require software upgrade. The same would be included in the AMC scope of work.(c) 24 x 7 customer care support: Ensuring adequate database backup, up-gradations in the operating system, anti-virus updates, data base upgrade etc.(d) Reports development: The additional reports as needed for the success of the project would be developed.(e) Software installation on any alternate/ backup server, if required.(f) The communication network monitoring and support.(g) Configuration of the repaired/ replaced hardware in the system.(h) Trouble shooting and necessary actions to run the system as required.(i) Software bug fixing as and when required. |
| 51 | Hosting the software to Government community loud in place of server hosting and management of supplied software application with standby server for all 5032 Smart Meters.Note:- The GCC location would as per the approved MEITY list. In case a CSP is removed from the panel, the contractor would migrate to a new supplier. |
| 52 | Provision of Annual Maintenance for the 8th year after defect liability period for each meter for each year. |
| 53 | Comprehensive maintenance of prepaid smart meter catered under Phase-I including vending system charge. They would include the following items:-(a) Software AMC: This would include necessary up-gradations in the software such as support to the chrome browser charges, android version charges, iOS version charges. These charges happen on frequent basis and the software would support all the charges.(b) Charges in the Government tariff structure: The Government tariff charges may require software upgrade. The same would be included in the AMC scope of work.(c) 24 x 7 customer care support: Ensuring adequate database backup, up-gradations in the operating system, anti-virus updates, data base upgrade etc.(d) Reports development: The additional reports as needed for the success of the project would be developed.(e) Software installation on any alternate/ backup server, if required.(f) The communication network monitoring and support.(g) Configuration of the repaired/ replaced hardware in the system.(h) Trouble shooting and necessary actions to run the system as required.(i) Software bug fixing as and when required. |
| 54 | Hosting the software to Government community loud in place of server hosting and management of supplied software application with standby server for all 5032 Smart Meters.Note:- The GCC location would as per the approved MEITY list. In case a CSP is removed from the panel, the contractor would migrate to a new supplier. |
| 55 | Note:- Schedule of credit (Sch \"A\" Part- II) amount of Rs 2,62,530.00 shall be deducted from the total quoted amount of BOQ. |
