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| 1 | Pre-Implementation Preparation (CAPEX) |
| 2 | Site survey and analysis of the VSK Building |
| 3 | Identification and revalidation of KPIs out of existing data sources |
| 4 | Study of the existing data sources (portals, applications, databases etc.) and preparation of data integration plan |
| 5 | Preparation of scale-up plan |
| 6 | Detailing of schedule of work, manpower deployment plan, implementation methodology, software finalization for VSK Dashboard and Mobile Application(s) via comparative analysis, Server Requirements and Configurations and Call centre set-up plan. |
| 7 | Procurement and Instalment of IT/Non-IT Hardware (CAPEX) |
| 8 | IT / Non-IT Hardware required for Tech team |
| 9 | IT / Non-IT Hardware required for management and administration team |
| 10 | IT / Non-IT Hardware required for Call Centre |
| 11 | Procurement of Software Licenses, if any |
| 12 | Tech Team Set up (CAPEX) |
| 13 | Onboarding and Training |
| 14 | Go Live - VSK Dashboard (CAPEX) |
| 15 | Design and development of VSK Dashboard |
| 16 | Arrangement of server as per requirements and configurations |
| 17 | Arrangement of Leased Line Internet Connection |
| 18 | User Acceptance Testing (UAT) |
| 19 | Set up of fully functional call centre (CAPEX) |
| 20 | Arrangement of PRI Line |
| 21 | CRM software finalization and other supplementary software |
| 22 | Arrangement of server as per requirements and configurations |
| 23 | Onboarding and training of Call Centre Manpower |
| 24 | Go Live - Mobile Application(s) (CAPEX) |
| 25 | Design & Development of VSK Mobile Application(s) |
| 26 | Arrangement of server as per requirements and configurations |
| 27 | User Acceptance Testing (UAT) |
| 28 | Operations and Maintenance for 5 years (OPEX) |
| 29 | Maintenance -IT / Non-IT Hardware, Building and Server |
| 30 | Operations - Regular training and replacement of manpower, Housekeeping staff, Enhancement and developments of Dashboard, Enhancements and developments of Mobile Applications (s), call centre, Monitoring of call centre and VSK applications efficiency and report generations |
