Tender For Providing Digital Complaint Management System At Residential Flats Timarpur, Delhi-54., timarpur-Delhi

Providing Digital Complaint Management System At Residential Flats Timarpur, Delhi-54.- 1 Providing Virtual Cloud Server System Having Following Specification For Complaint Tracker Communication Software, Having Following Specification: Vm Class: Regular Instance Type: N1-Standard-1 Or Similar 2 Providing Unlimited Sms Service Package For Communication Of Complaints Etc. Between Karyakarta & Clients / Admin Of The Complex With Validity Of One Year Etc. Complete As Reqd. 3 Providing Software Named Complaint Tracker Complete Detailed Is As Under Etc. Complete As Required.I ) Operating System: Linux Flavorii ) Make: Red Hat5, 6 / Oracle 4, 5, 6 / Suseiii ) Mean Stack, Iv ) Database: Mongodbv ) Ensure Completion Via Closure Otpvi ) 360 Feedback Of Customers And Service Provider Vii ) App / Web / Ivr Interface 4 Automated Whatsapp Alerts For Service Providers ( Electrician / Plumbers / Carpenters / Technicians Etc. ) And / Or Clients From A Centralized Helpdesk Number.It Should Be An Api Based Whatsapp Number Integrated With Central Ticketing System, The Services Are To Be Hosted On Cloud Infrastructure Ec2, High Memory Instance Or Equivalent, With A Capacity Of Parallel Communications.The Memory Shall Be Minimum 9216 Gib, Ebs-Only Instance And Network Bandwidth Of 100Gbps And Ebs Bandwidth Of 38Gbps. 5 Providing Software Maintenance System On Day To Day Basis, On Remote Bases For Maintenance Of Cloud Server, Complaint Tracker Communication System, Toll Free Number Maintenance, Sms Integration, Work Details Is As Under :A ) Database Physical Space Managementb ) Modification Of Engineers Assignment In Software C ) Weekly Database Backup - Raw Data, Appl. S / We ) Psu, Patchset Updatef ) Correction / Modification Of Complaints In Software G ) Cloud Server Operating System Managementh ) Cloud Server Patching, Vpn Look After.I ) Space Management Over The Cloud Server.J ) Software Changes / Modification / Additionsk ) Alert Log Monitoringl ) Statistical Report Generationm ) Database To Be Up And Running 24X7n ) Database Critical Patch ( Cpu ) Application Yearo ) Performance Tuning Of Databasep ) Database Parameter Adjustment To Load Of Dataq ) Interaction / Feedback With Engineering Department For Improvement Of Servicesr ) Database Physical Space Managements ) Data File Addition Over File Systemt ) Archive Log Managementu ) Index Creations / Modificationsv ) Password Profile Setting / Resetting / Changesw ) Performance Tuning Of Databasex ) Toll-Free Flow Of Traffic Need To Controly ) Sms Functionality Working Properlyz ) Maintenance Of Cloud Server Firewall, Services Up And Running 24X7 6 Whitelabeled Karyakarta App For Android, Having Features As Follows: Automated Fcm Alerts On Creation Of New Ticket Assignment Interface For Service Providers, Admin Cum Supervisor And Supervisors Change Tickets Status Along With Duplex Communication To Clients Ensure Closure Of Tickets Via Otp Native Android App Supporting Sdk 20 And Above. Intergration With Central Control System Through Rest ApiS Faster Data Transfer Using Json 7 Whitelabeled Native Android And Ios App Supporting All Major Versions Of Android And Apple Releases Integrated With Fcm, Having Features As Follows:Secure Login Via Otpbooking Of Ticket Viewing Que Statustimline Viewinggeneration Of Otp With Every New Ticket As Well As Cancellation Of Any New Ticketjava Based App Development Integrated With Rest ApiS, Hosted On Central Ticketing System 8 Creation And Maintenance Of Platform On Ios For Hosting Above Native Karyakarta And Client Subscription. 9 Creation And Maintenance Of Platform On Android For Hosting Above Native Karyakarta And Client Subscription.

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INR 109480.0 /-

INR 54.74 Lakhs /-

Name of Work: Providing digital complaint management system at Residential Flats Timarpur, Delhi-54.

Sl. No.	Item Description
1	Providing virtual cloud server system having following specification for Complaint Tracker Communication Software, having following specification: VM class: regular Instance type: n1-standard-1 or similar
2	Providing unlimited SMS Service package for communication of complaints etc. between Karyakarta & Clients/admin of the complex with validity of one year etc. complete as reqd.
3	Providing Software Named Complaint Tracker complete detailed is as under etc. complete as required. i) Operating System: Linux Flavor ii)Make: Red Hat5,6/Oracle 4,5,6/Suse iii) MEAN Stack, iv) Database: MongoDB v) Ensure Completion via closure OTP vi) 360 feedback of customers and service provider vii) App/Web/IVR interface
4	Automated WhatsApp alerts for Service Providers (Electrician/Plumbers/Carpenters/Technicians etc.) and / or Clients from a Centralized Helpdesk Number.It should be an API based WhatsApp number integrated with central ticketing system, the services are to be hosted on cloud infrastructure EC2, high memory instance or equivalent, with a capacity of parallel communications.The memory shall be minimum 9216 GiB, EBS-only instance and network bandwidth of 100GBPS and EBS Bandwidth of 38GBPS.
5	Providing Software maintenance system on day to day basis, on remote bases for maintenance of Cloud Server, Complaint Tracker Communication System, Toll Free number maintenance, SMS Integration, Work details is as under : a) Database Physical Space management b) Modification of Engineers Assignment in software c) Weekly Database Backup - Raw Data, appl. s/w e) PSU, Patchset update f) Correction / Modification of Complaints in software g) Cloud Server Operating System Management h) Cloud Server Patching, VPN look after. i) Space management over the cloud server. j) Software changes / modification / additions k) Alert log monitoring l) Statistical Report generation m) Database to be up and running 24X7 n) Database Critical Patch (CPU) application year o) Performance Tuning of Database p) Database Parameter adjustment to load of data q) Interaction/feedback with engineering department for improvement of services r) Database Physical Space managements) Data file Addition over file systemt) Archive log managementu) Index creations / modificationsv) Password profile setting/ resetting/ changesw) Performance Tuning of Databasex) Toll-Free flow of traffic need to controly) SMS functionality working properlyz) Maintenance of cloud server firewall, services up and running 24x7
6	Whitelabeled Karyakarta App for Android,having features as follows: Automated FCM Alerts on creation of new ticket Assignment interface for Service Providers, Admin cum Supervisor and Supervisors Change tickets status along with duplex communication to clients Ensure closure of tickets via OTP Native Android app supporting SDK 20 and above. Intergration with central control system through REST API"s Faster data transfer using JSON
7	Whitelabeled Native Android and iOS App supporting all major versions of Android and Apple releases integrated with FCM,having features as follows: Secure Login via OTP Booking of ticket viewing que status Timline viewing Generation of OTP with every new ticket as well as cancellation of any new ticket Java based App development integrated with REST API"s, hosted on central ticketing system
8	Creation and Maintenance of Platform on iOS for hosting above Native Karyakarta and Client Subscription.
9	Creation and Maintenance of Platform on Android for hosting above Native Karyakarta and Client Subscription.