Department Of Information Technology-ITD has published Tender For Request For Proposal Invitees For Outsourcing Of Interactive Voice Response System (Ivrs) Services For Various Projects/ Schemes Of The Government Of Jammu And Kashmir. Submission Date for this Tender is 26-10-2023. Interactive Voice Response Software Tenders in jammu Jammu And Kashmir. Bidders can get complete Tender details and download the document.
| Sr No | CorrigendumDate | Corrignedum | CorrigendumType | NewSubmissionDate |
| 1 | 20-Sep-2023 | Corrigendum | Other | 02-10-2023 |
| 2 | 21-Sep-2023 | Pre Bid Queries Reply | Other | 09-10-2023 |
| 3 | 21-Sep-2023 | Data Extension | Date | 09-10-2023 |
| 4 | 09-Oct-2023 | Date Ext | Date | 16-10-2023 |
| 5 | 17-Oct-2023 | Date Extension | Date | 26-10-2023 |
| Sl. No. | Item Description |
| 1 | CAPEX : One time Development Cost including: a. 13 questions each in English, Hindi & Urdu Language b. Around 500 Service Names in each language & Estimating for 3 seconds of recording. c. MeitY empanelled Cloud Setup in India for utilization of services. C. Any other item to complete the IVR functionality in all respects |
| 2 | OPEX: Per Audio Recording Cost |
| 3 | OPEX: Per Call Centre trained Manpower Cost i.e call centre agent from 9 AM to 6 PM from Monday to Saturday |
| 4 | OPEX: Per Outbound Call Cost using IVR for feedback or campaign management with pay per second cost |
| 5 | OPEX: Per Inbound concurrent calls to IVR for feedback or any other Service |
| 6 | OPEX: Per outbound SMS cost |
| 7 | OPEX: Text to Speech Cost per million character |
| 8 | OPEX: Speech to Text in minutes |
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