Up Development Systems Corporation Ltd has published Tender For Operationalization Of It Backbone (Service Desk Help Desk Stakeholder Management Cloud, Contact Center Cloud And Other Cloud Frameworks) On Spi Model For Resource And Command Center For Samaj Kalyan Department Uttar Pradesh.. Submission Date for this Tender is 19-08-2023. Call Center Services Tenders in Lucknow Uttar Pradesh. Bidders can get complete Tender details and download the document.
| Sl. No. | Item Description |
| 1 | Outgoing Call Charges for the RCCS (Per Pulse) (1 Pulse is of 60 Seconds) (Actual Quantity at the time of monthly billing may increase or decrease) |
| 2 | 3x3 FHD Video Wall with narrow bezel and all accessories including controller unit, cordless microphone, Video bar, cables and connectors etc. along with a 6 KVA online UPS with 1 – hour battery backup and specialized solution for displaying various Analytics and Visualizations (03 years warranty) One Time Cost |
| 3 | Extended period of warranty for Two years For item as mentioned in item no. 6 of this table (Per year Rate) |
| 4 | API Integration (One Time Cost ) (Per API Integration) |
| 5 | Continuous Operationalization of the API integration(Per Month) |
| 6 | Toll-Free Number(Per Month) |
| 7 | Incoming Call from a Mobile & landline within the telecom circle (I e UP), For Pulse of 60 seconds (Per Pulse) (Actual Quantity at the time of monthly billing may increase or decrease) |
| 8 | Incoming Call from Mobile & landline outside the telecom circle (I e UP), For Pulse of 60 seconds (Per Pulse) (Actual Quantity at the time of monthly billing may increase or decrease) |
| 9 | Total (1 to 5 & 8 to 10 c) |
| 10 | UPDESCO margin@10% |
| 11 | Total Cost including UPDESCO margin |
| 12 | Item no. (1 to 5 & 8 to 10 c) GST@18% |
| 13 | Total cost including taxes |
| 14 | Total (6 & 7) |
| 15 | UPDESCO margin@ 10% |
| 16 | Total Cost including UPDESCO margin |
| 17 | Item no. (6 & 7) GST@28% |
| 18 | Total cost including taxes |
| 19 | Grand Total Cost |
| 20 | Yearly Operational Charges after One Year:- |
| 21 | Work Description |
| 22 | Resource and Command and Control Center (RCCS) - Contact Center – Resource Center Operations Inbound and Outbound Resource Center – Contact Center – Resource Center Infrastructure for internal VoIP (Voice over IP) Voice Calls distribution and handling for incoming and outgoing calls from a TSP • Linux Based Calling Solutions • Coordination Solution for the TSP interface ¬– Usage License for Service Desk – HelpDesk – Stakeholder Engagement Cloud Frameworkand Contact Center Cloud for the Resource Personnel (Executives and Supervisors) deployed for manning the seats – 25 Trained Executives – One Trained Supervisor • for handling Voice communication • Citizen Interaction though the Cloud Frameworks deployed or the RCCS (The Premises for the RCCS and District Satellite Resource Command Center the furniture , the air-conditioning setup expenses and the recurring expense on maintenance of the same and the recurring electricity and water etc. expenses would be borne by the client (Samaj Kalyan Department /Samaj Kalyan Directorate) Per Seat Per Month |
| 23 | Service Desk – HelpDesk – Call & Voice - Stakeholder Engagement Cloud Framework (Actual Quantity at the time of monthly billing may increase or decrease) Per User Per Month |
| 24 | SMS Cloud Framework and Gateway Integration and the Outgoing SMSs (including the OTPs) Per SMS means,160 characters of English Script and69 characters of Devnagari Script (For SMSs exceeding 160 characters of English Script and69 characters of Devnagari Script and152 characters of English Script and64 characters ofDevnagari Script) Per SMS |
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