Urban Administration & Development Department has published Selection Of Implementing Agency For Set-Up, Operationalization And Management And Maintenance Of Bmc Mp Selection Of Implementing Agency For Set Up, Operationalization And Management And Maintenance Of Bmc Mp- Selection Of Implementing Agency For. Submission Date for this Tender is 11-08-2022. UPS Tenders in Bhopal Madhya Pradesh. Bidders can get complete Tender details and download the document.
| Sr No | CorrigendumDate | Corrignedum | CorrigendumType | NewSubmissionDate |
| 1 | 13-Jun-2022 | DATE EXTEND | Date | 23-06-2022 |
| 2 | 21-Jun-2022 | Replies to the queries/Addendum | Other | 11-07-2022 |
| 3 | 21-Jun-2022 | DATE EXTEND AGAIN | Date | 11-07-2022 |
| 4 | 08-Jul-2022 | DATE CHANGE | Date | 11-08-2022 |
| Sl. No. | Item Description |
| 1 | SELECTION OF IMPLEMENTING AGENCY FOR SET-UP, OPERATIONAL & MANAGEMENT OF CALL CENTER |
| 2 | EPABX/ACD/Dialer System-cum Call center solution -The Gateway should have the facility of accepting PRI connection for extensions. Solution should have the features described in the Scope. Specification details as per Annexure II |
| 3 | Computer- Core i3 Processor or higher, 4 GB RAM,500 GB HDD with other standard configuration, Head phones, Operating System: Windows 8 / Linux |
| 4 | Printers / Scanners |
| 5 | Servers - Intel Xeon 4 Core x 2, 64 GB RAM,3 x 300 GB SAS 10KRPM HDD in RAIN-5/6 |
| 6 | Storage Hardware - 5 TB usable space in RAID-5/6 |
| 7 | Online UPS In Redundancy- 10 KVA with 2 Hours backup |
| 8 | Call center Manager Corporation/PSU - Post Graduate / Graduate with at least 8 years’ experience of working on call center operations for Government/ ULB / programme. He / She should possess efficient communication skills and good command over English and Hindi. |
| 9 | Call Center Agent -In 1st shift 8 A.M. To 4 P.M.– 12 Agent In 2nd shift 4 P.M To 12 P.M.– 12 Agent In 3rd shift 12 P.M. To 8 A.M. – 4 Agent A- 12 Pass Proficient in Hindi/English B- Must possess NSDC certificate of BPO Voice (2 Month Program) |
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