Up Development Systems Corporation Ltd has published Establishment Of State-Of-Art Complaint Redressal System Integrated With An Ivr System For Anti-Corruption Organization, Up Police, Lucknow.. Submission Date for this Tender is 09-05-2022. Interactive Voice Response Software Tenders in Lucknow Uttar Pradesh. Bidders can get complete Tender details and download the document.
| Sl. No. | Item Description |
| 1 | SOCIAL MEDIA CELL Publishing of Creative Content on Social Media Platforms such as Facebook, Twitter, You Tube, Whats APP etc. |
| 2 | Training and Operation Support for 6 Months Training to the Operators/Agents and Nodal officers along with Operational Support for 6 Months for the successful running of this Call Center. |
| 3 | Security Audit by Cert-In empaneled agency |
| 4 | Total A |
| 5 | UPDESCO margin@10% |
| 6 | Total Cost including UPDESCO margin |
| 7 | GST@18% |
| 8 | Overall cost including taxes |
| 9 | Optional Charges: |
| 10 | Work Description |
| 11 | <2> |
| 12 | SMS Pack of 1,00,000 |
| 13 | Total B |
| 14 | UPDESCO margin@10% |
| 15 | Total Cost including UPDESCO margin |
| 16 | GST@18% |
| 17 | Overall cost including taxes |
| 18 | Annual Maintenance Charges (AMC) for 2nd Year and Onwards: |
| 19 | Work Description |
| 20 | <2> |
| 21 | AMC of IVRS SYSTEM WITH SERVER PRI Based IVR with bi-lingual support and integration with the Database. Welcome Message and Option based prompt messages with call center server. |
| 22 | AMC of CALL CENTER APPLICATION Call Center Application to Manage the Inbound & Outbound Calls as well as the performance of the Operators also provide the call analytics |
| 23 | AMC of ON-LINE COMPLAINT REDRESSAL SYSTEM On-Line Complaint Redressal System for the Public integrated with the Call Center Application along with the Escalation Matrix. |
| 24 | AMC of SOCIAL MEDIA CELL Publishing of Creative Content on Social Media Platforms such as Facebook, Twitter, You Tube, Whats APP etc. |
| 25 | Security Audit by Cert-In empaneled agency |
| 26 | Total C |
| 27 | UPDESCO margin@10% |
| 28 | Total Cost including UPDESCO margin |
| 29 | GST@18% |
| 30 | Overall cost including taxes |
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