Outsourcing Of Customer Care Agents For The Minnagam State Level Centralized Customer Care Centre 1St Floor Of Tantransco Building, Tangedco Head Quarters, 144, Anna Salai, Chennai-2 And For Coordination With The Customer Care Centres At 44 Edcs O

Tender Notice

30778473
Outsourcing Of Customer Care Agents For The Minnagam State Level Centralized Customer Care Centre 1St Floor Of Tantransco Building, Tangedco Head Quarters, 144, Anna Salai, Chennai-2 And For Coordination With The Customer Care Centres At 44 Edcs O
Indian
Tamil Nadu
20-01-2022
02-02-2022
03-02-2022

Tender Details

Outsourcing Of Customer Care Agents For The Minnagam State Level Centralized Customer Care Centre 1St Floor Of Tantransco Building, Tangedco Head Quarters, 144, Anna Salai, Chennai-2 And For Coordination With The Customer Care Centres At 44 Edcs Outsourcing Of Customer Care Agents For The Minnagam State Level Centralized Customer Care Centre 1St Floor Of Tantransco Building, Tangedco Head Quarters, 144, Anna Salai, Chennai-2 And For Coordination With The Customer Care Centres At 44 Edcs

Key Value

Document Fees
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EMD
INR 561470.0 /-
Tender Value
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BOQ Items

Name of Work: Outsourcing of Customer Care Agents for the Minnagam State Level Centralized Customer Care Centre Located at 1st Floor of TANTRANSCO Building, TANGEDCO Head Quarters, 144, Anna Salai, Chennai-2 and for coordination with the customer care centres at 44 EDCs
Sl. No. Item Description
1Call Centre Services
2Agents( 65 Agents per shift @3 shifts per day for 365 days) (195 nos)
3Social Media Agents (2 nos.@ 3 shiftsper day for 365 days) (6 nos)
4Admin Supervisors (2 nos.@ 3 shiftsper day for 365 days) (6 nos)
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