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| 1 | Desktop computers 1 | HP 600 G4 SFF |
| 2 | Desktop computers 2 | Apple iMac Desktop |
| 3 | Laptops 1 | Apple MacBook Pro 13” |
| 4 | Laptops 2 | Apple MacBook Pro 13” SG 512GB Touch bar |
| 5 | Laptops 3 | Lenovo Think Book 14 |
| 6 | Laptops 4 | Lenovo V130 |
| 7 | Printers 1 | HP color LaserJet MFP M570 DW |
| 8 | Printers 2 | HP LJ Pro MFP M329dw Printer |
| 9 | Printers 3 | HP Color LaserjetM477fdw |
| 10 | Printers 4 | HP Never stop laser Tank 1000a Printer |
| 11 | UPS | Microtek 1KVA |
| 12 | Network Switches 1 | 24 Port Switch |
| 13 | Network Switches 2 | 8 Port Switch |
| 14 | Network Switches 3 | 12 Port Switch |
| 15 | Network Switches 4 | 16 Port Switch |
| 16 | Projector | LCD Projectors Sony |
| 17 | Portable External USB HDD 1 | 160 GB Segate/WD |
| 18 | Portable External USB HDD 2 | 250 GB Segate/WD |
| 19 | Portable External USB HDD 3 | 500 GB Segate/WD |
| 20 | Portable External USB HDD 4 | 1 TBSegate/WD |
| 21 | Portable External USB HDD 5 | 2 TBSegate/WD |
| 22 | Portable External USB HDD 6 | 4 TBSegate/WD |
| 23 | Networking Nodes | Networking Nodes (LAN) |
| 24 | IT Support Engineer | IT Engineer Qualificationi.The Resident Engineers should posses Degree/ Diploma in computer hardware & software maintenance and should be able to handle Computers, Laptops, Printers and Networking. The qualification of engineers along with their Identity cards shall be verified at the start of AMC. |
| 25 | IT Support Engineer Duties | Duties & Responsibilities i. The duty hours for the System Engineers shall be from 9:00 Hrs to 15:30 Hrs (Monday to Friday). The Resident Engineers may be required to stay beyond office hours occasionally without any allowances/ overtime from NIDMii. To provide training/support to all departments & employees of NIDM in operating IT equipments & services. iii. To ensure networking (LAN, WAN, WiFi) alongwith internet connectivity at NIDM. iv. To liaison with external organizations (NIC, AMC providers, Vendors & Service providers) v. To ensure smooth functioning of various training halls and labs (Computer, GIS, EOC, Video Conferencing) of NIDM.vi. To ensure stock taking and maintenance of stock registers, issue registers, gate pass etc. w.r.t. various IT hardwares & softwares of NIDM. vii. To perform market research, planning, installation, configuration, troubleshooting, maintenance and upgradation w.r.t. various IT hardwares, softwares and services of NIDM.vii. To prepare various lists/reports related to IT Store of NIDM.viii. Any other task assigned by the Executive Director, NIDM/ Joint Director, NIDM/ Reporting Officer |
| 26 | Terms & Conditions | Terms & Conditions A. NIDM\"S RIGHT TO ACCEPT ANY BID AND TO REJECT ANY OR ALL BIDS:NIDM reserves the right to accept or reject all or any bid, and to annul the bidding process at any time prior to award of contract without assigning any reason whatsoever and without thereby incurring any liability to the affected bidder or bidders on the grounds for NIDM\"s action. B.NIDM\"S RIGHT TO VARY QUANTITIES AT TIME OF AWARD:NIDM reserves the right at the time of award of contract or during the continuance of the contract to decrease or increase the quantity of items offered for AMC on the basis of reduction by virtue of expiry of life of the asset or addition after expiry of warranty period and services specified in the schedule of requirement without any changein unit priceforsimilar configured items on thesameterms and conditions. C.SIGNING OF CONTRACT: The issue of firm Work Order and Signing of agreement with NIDM, and Signing of Contract Form shall constitute the award of contract on the bidder. |
| 27 | Terms & Conditions 1 | D. Terms of Payment:Payment for AMC will be made on quarterly basis based on the number of PCs and peripherals, etc. taken over/ removed from AMC on pro-rata basis. Following documents are to be submitted at the end of each quarter for making payments:(i) Monthly Computerized call reports in original as explained, duly signed and stamped by the user/officer with date as per logbook. Details of reports (if any) duly signed by the user/officer and verified by the computer in-charge.(ii) Summary of the call reports for calls attended in the respective quarter.(iii) Pre receipted AMC bill in duplicate.E. WARRANTY:The contractor shall provide the warranty for 6 months that items supplied/replaced shall be new and free from all defects and faults in material. |
| 28 | Terms & Conditions 2 | F. INSPECTION AND TESTS:1 The company should have adequate physical infrastructure to support AMC project like in-house Test and Repair Center at Delhi. This may be inspected by NIDM authorities in case of need.2 In case the test repair center fails to conform to the requirements/ specifications of NIDM, the NIDM may reject the bidder.3 If any spares/ equipment or any part thereof supplied by the AMC vendor is found defective the same shall be got replaced from an outside source and the cost of any such replacement made by the NIDM shall be deducted from the amount payable to the AMC Vendor. G. DELAYS IN THE AMC VENDOR\"S PERFORMANCE/PENALTY:1. Delay in performance of services shall attract penalty for the AMC vendor2 If at any time during performance of the Contract, the AMC vendor should encounter conditions impending timely performance of service, the AMC vendor shall promptly notify to the NIDM in writing of the fact of the delay, its likely duration and its causes(s). As soon as practicable after receipt of the AMC vendor’s notice, the NIDM shall evaluate the situation and may at its discretion extend the period for performance of the contract after mutual discussion with the AMC vendor.. |
| 29 | Terms & Conditions 3 | H.TERMINATION FOR DEFAULTThe NIDM may, without prejudice to any other remedy for breach of contract, by written notice of default, sent to the supplier, terminate this contract in whole or in parta) if the supplier fails to deliver any or all of the goods/installation within the time period(s) specified in the contract, or any extension thereof granted by the NIDM;b) if the supplier fails to perform any other obligation(s) under the Contract; andc) if the supplier, in either of the above circumstances, does not remedy his failure within a period of 24 hours (or such longer period as the NIDM may authorize in writing) after receipt of the default notice from the NIDM.I. TERMINATION FOR INSOLVENCYThe NIDM may at any time terminate the Contract by giving written notice to the Supplier/contractor, without compensation to the supplier/contractor. If the supplier/contractor becomes bankrupt or otherwise insolvent as declared by the competent court provided that such termination will not prejudice or affect any right of action or remedy which has accrued or will accrue thereafter to the NIDM. |
| 30 | Terms & Conditions 4 | J. Schedule of Requirements 1.Computer Systems and peripherals have to be maintained during the entire period of contract in working condition with regular Quarterly Preventive Maintenance, servicing of the computer hardware and windows software (including power cords with plugs and printer cables, 9 to 25 pin converter, internal speakers, power adaptors/converters, internal PCI cards), and other equipment’s, checking with software test programs and removal of fault on calls including removal of any functional disorder of the computer systems such as corruption of software programs and data. 2. The AMC vendor shall maintain a log book in which separate pages should be allotted to each computer system and its peripherals. The firm shall record the calls attended and quarterly regular services rendered and get the signature of the user along with User\"s name, Designation, stamp, Telephone and Room Number. Original of the call reports shall be attached with the bills for payment.3. The AMC vendor shall do the comprehensive maintenance of all the items. The AMC Vendor shall also execute any addition/ deletion as per requirement. The consumable items like Floppies, toner Cartridges/drums Cassettes shall not be covered under this contract. Consumable items listed herein and antivirus packages for removal of virus shall be provided by NIDM. The AMC vendor shall also provide manpower to repair the items not covered under AMC/Software support due to any reason, however spares for such items shall be provided by the NIDM. |
| 31 | Terms & Conditions 5 | J. Schedule of Requirements 4. Hard Disks shall be covered under AMC, and in case any hard disk goes faulty in any machine i.e. desktop, laptop and server, the same shall be replaced with Hard Disks of SEAGATE/ HP make of the same or higher capacity. Similarly if any motherboard goes faulty it shall be replaced either by a similar motherboard or else with an Intel Motherboard. SMPS, all types of VDUs (Monitors), Keyboards, Modem, mouseand Ethernet Cards, PC Switches, power cables, VGAcable, printercable etc. should bekept in sufficient numbers as standby (new and the same make) by the AMC vendor for supply to NIDM free of cost as a replacement against faulty ones with new and the same make.5. Formatter card, fuser assembly, fuse film sleeve, pick up roller, transfer belt assembly, separation pad and sensor for printersshall also be covered under AMC, and in case the same goes faulty in any printer, the same shall be replaced with new and the same make. |
| 32 | Terms & Conditions 6 | 6. The selected bidder during the Course of attending “On Call Service\" or during the course of Preventive Maintenance Service, noticing requirement of any spare parts shall replace such parts and clear the fault at the site of equipment. Replacement of parts should be done with the approval of NIDM personnel and a record is to be maintained with the computer in-charge. Necessary and sufficient spares have to be kept ready with them for immediate replacement. All such spare units brought and stored by the contractor in the computer room will have to be kept and maintained in an inventory register to be kept with the computer in-charge.7. Preventivemaintenancewillbecarriedoutduringthelastmonthofeachquarter.Preventive maintenance will include inspection of each system, scanning hard disk for any defects/problems therein and obtain a satisfactory working certificate from the user after cleaning of the system i.e. PC/ Monitor/laptop/server/ Printer/ Key Board /CD ROM Drive and other accessories with a blower/ vacuum cleaner as per requirement and wiping the surface of the systems with a good quality cleaning liquid, cloth and brush etc. On no account, equipment or its accessories shall be allowed to be taken out of its normal installed location. Only replacement of sub assemblies of the whole unit on a like-by-like or later version basis will be permissible and the replacement of such assemblies should be done with the written approval of maintenance In-charge of NIDM. Before taking up preventive maintenance, the contractor will submit a schedule of preventive maintenance.8. The maintenance engineer of the AMC vendor will submit a service slip to NIDM in-charge after each replacement of parts showing the parts removed and parts installed with full details of the part name, type,. Model No. , Sl. No.etc. |
| 33 | Terms & Conditions 7 | K. Penalty:1 All faults booked before 11.00 Hrs. on any working day will have to be rectified the same day. Fault booked after 11.00 Hrs. will have to be attended latest by next day. In case the firm fails to rectify within the time frame he has to provide a standby identical system on the next working day before 11.00 Hrs. and take parallel action for repairing. If the firm fails to make the system working by any of the two options, penalty of Rs. 500/- (Rupees Five Hundred only) will be imposed per working day per system from the next working day of the booking of the fault. Fault booked will be treated as rectified if and only if the AMC Contractor gets satisfactory report from the user on the date of rectification. Every week end the AMC Contractor will have to bring his records of booking and repairs carried out for verification and signature of computer in-charge. Penalty for fault in critical components like printer and other equipments is as follows: |
| 34 | Terms & Conditions 8 | K. Penality :i.Breakdown of ColourPrinter ---- Rs. 500 per dayii.Breakdown of black & white Printer ---Rs. 500 per dayiii.Breakdown of Laptop ---- Rs. 500 per dayiv.Breakdown of server ---- Rs. 500 per dayv.Breakdown of desktop ……… Rs.500 per day Breakdown period will include Saturdays, Sundays and Holidays also.2 In case of non-adherence to preventive maintenance schedule, a penalty of 10% of the total of AMC charges for the Quarter for every such failure in a quarterly schedule will be recovered.3 In case of fault where no STAND BY is provided and fault persists beyond ONE WEEK or faulty equipment is taken by vendor for repair and not returned within ONE WEEK after repair, NIDM shall be at liberty to get the same repaired from outside source and recover the cost from AMC Vendor from the pending AMC bill or from performance bank guarantee. The NIDM is not bound to issue any notice to the AMC vendor for the repair of such items. |
| 35 | Terms & Conditions 9 | K. Penality 4 All the Engineers shall mark their daily attendance in the Bio-metric attendance machine. There shall be no leave of any sort given to the resident Engineers from NIDM side. If any Engineers want to be on leave, then he shall have to inform computer-in-charge and the AMC vendor. The AMC vendor on such request from Engineer shall arrange a suitable substitute for that Engineers. If the AMC vendor fails to provide a suitable substitute for the Relieved Engineer or if the Engineer remains absent from his/her duty, then following penalty. a) Engineer ------- Rs. 400/- per day for each. |
| 36 | Taking Over/Handing Over of Systems | L. Taking over/ Handing over of systems:-1 All the systems are to be taken over for maintenance by the firm simultaneously with signing of the agreement in working condition. AMC vendor may inspect and bring out faulty units, which he is not in a position to take over for AMC without repairs (The repair may have to be got done by outgoing AMC vendor or by NIDM as applicable). If no such list/ information are submitted within next 7 working days it will be treated as all the machines have been taken over by him and no separate letter will be issued by NIDM in this regard. In case of major repairs requiring in any machine for which separate charges are to be claimed, the contractor may submit a detailed estimate for approval of the competent Authority of NIDM within a period of one week from the date of agreement and thereafter all the systems shall be deemed to have been taken over by the vendor satisfactorily and no such claim will be entertained. |
| 37 | Taking Over/Handing Over of Systems 1 | L. Taking over/ Handing over of systems:-2 After expiry of the contract all the machines are to be handed over by the outgoing AMC vendor to the new AMC vendor within 7 working days of expiry of contract in working conditions and a certificate to this effect is required to be obtained by the firm from the concerned officer in-charge of the maintenance and to be produced along with the final claim of the AMC charges. The faults pointed out by new AMC vendor during the inspection before takeover of the Computer systems are to be rectified within next one working day by the outgoing AMC vendor, and any further delay in rectification of faults thus pointed out shall make him liable for imposition of penalty as per Tender terms and conditions applicable to outgoing AMC vendor. Failure to handover all the machines after 7 days will attract penalty at the rate of Rs. 100 per day per machine not handed over.3 A monthly computerized call reports to be maintained serially for the number of complaints attended on call basis and a report for carrying out routine cleaning of Computer Systems/ Accessories and report of quarterly preventive maintenance shall be furnished to the respective NIDM in-charge of maintenance by the 7th of the following month both in the form of hard copy and soft copy. The quarterly bills/ claims shall not be entertained in case this is not followed strictly. |
| 38 | Taking Over/Handing Over of Systems 2 | 4 The agreement shall be in force for a period of one (01) year extendable up to three (03) years on same terms and conditions by giving notice in writing before the expiry of current agreement, if decided upon to do so by NIDM.M. NIDM reserves the right to disqualify such bidders who have a record of not meeting contractual obligations against earlier contracts entered into with the NIDM.NIDM also reserves the right to blacklist a bidder for a suitable period in case if he fails to honour his bid without sufficient grounds.N. NIDM reserves the rights to counter offer rate(s) against bids quoted by any other bidder.O. The AMC contractor must have maintenance facilities in Delhi. A brief of facilities available in Delhi shall be furnished.P. It should be ensured by the AMC contractor before installing any software in the PCs that it is a licensed version of the original software. Unauthorized/ unlicensed software should not be installed in the PCs of NIDM.Q. Only one rate should be quoted against each item; quoting of multiple rates against a single item will tantamount to violation of the tender clauses and the bid will be rejected. |
| 39 | Taking Over/Handing Over of Systems 3 | R. The prospective bidder has to take the NIDM personnel for inspection of the sites where they are already doing AMC for verification, if necessary, at their own cost.S. Frequent faults of same nature in the same PCs and peripherals etc. will be considered inefficient attendance by the AMC contractor and if repeated faults of same nature in the same PC or peripherals are noticed frequently, notice of termination for the company will be issued and/ or penalty in accordance with clause- 10 above shall be imposed from the first date of the fault booking.T. Computer systems under NIDM are located at NIDM, Plot No- 15, Block – B, Sector- 29, Rohini, Delhi. In case NIDM is shifted to a single or multiple premises at Delhi during the currency of the contract, the AMC vendor will have to provide the services as enumerated in the AMC under the same rates, terms and conditions. |
| 40 | Taking Over/Handing Over of Systems 4 | U. The AMC Vendor should have his own repair centre for repairing of the computer systems, laptops, Laser Printers and Inkjet Printers.For the repair of special purpose items like scanners, CD Writers, Modems, Cartridge Tape Drives etc., vendor should have sufficient expertise/ resources and vendor will have to produce a proof of infrastructure and expertise/resources available for this purpose. NIDM may physically verify infrastructure and manpower of the vendor.V. The AMC Vendor should keep 10% (of AMC quarterly cost) maintenance spare at his site/ workshop for prompt servicing all the items covered under AMC. |
