Banking and Finance Government Departments Closing in 0 days TDR #28172898

Rfp For Irdai Insurance Grievance Call Centre ( Igcc ) Services Providing Services For Managing Irdai Insurance Grievance Call Centre Igcc Using Latest State Of The Art Call Centre Solution

Issued by Government Departments · HYDERABAD, Telangana
Tender Value
Ref. Documents
Estimated cost
Bid Submission
19 Jul 2021
0 days left
EMD
Ref. Documents
Bank guarantee accepted
Document Fee
Ref. Documents
Non-refundable
Tender Type
Online

Tender Overview

Organization
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Tender ID
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Competition Type
NCB
Bidding Type
Tender
Location / State
HYDERABAD → Telangana
EMD Exemption
Not Available
Quantity
Not Available
Website
Click here to view website
Contact Person
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Address
Click here to view address

Project Description

Rfp For Irdai Insurance Grievance Call Centre ( Igcc ) Services Providing Services For Managing Irdai Insurance Grievance Call Centre Igcc Using Latest State Of The Art Call Centre Solution , Costing For First Three Years Of Contract , Cost Per Associate ( Csa ) For First 3 Years ( 36 Months ) Of The Contract , Costing For Fourth And Fifth Year Of Contract , Cost Per Associate ( Csa ) For 4Th Year ( 12 Months ) Of The Contract , Cost Per Associate ( Csa ) For 5Th Year ( 12 Months ) Of The Contract

Corrigendum

Sr No Corrigendum Date Corrigendum Type New Submission Date
1 30-Jun-2021 corrigendum and clarification Date 19-Jul-2021
2 30-Jun-2021 reply to pre-bid queries Other 19-Jul-2021

BOQ

Name of Work: RFP for IRDAI Insurance Grievance Call Centre (IGCC) Services
Sl.No.Item DescriptionItem Code / MakeQuantityUnits
11Costing for first Three years of contractBI01010001010000000000000515BI0100001112
21.1Cost per Associate (CSA) for first 3 years (36 months ) of the ContractBI01010001010000000000000515BI010000111320Nos
32Costing for Fourth and Fifth year of contractBI01010001010000000000000515BI0100001124
42.1Cost per Associate (CSA) for 4th year (12 months) of the contractBI01010001010000000000000515BI010000112520Nos
52.2Cost per Associate (CSA) for 5th year (12 months) of the contractBI01010001010000000000000515BI010000112620Nos

AI Tender Summary

OUR REF NO 28172898
AUTHORITY Government Departments
TENDER VALUE Ref. Documents
LAST DATE 19-07-2021
Authority
Authority Name Insurance Regulatory And Development Authority
Work Description Rfp For Irdai Insurance Grievance Call Centre ( Igcc ) Services Providing Services For Managing Irdai Insurance Grievance Call Centre Igcc Using Latest State Of The Art Call Centre Solution , Costing For First Three Years Of Contract , Cost Per Associate ( Csa ) For First 3 Years ( 36 Months ) Of The Contract , Costing For Fourth And Fifth Year Of Contract , Cost Per Associate ( Csa ) For 4Th Year ( 12 Months ) Of The Contract , Cost Per Associate ( Csa ) For 5Th Year ( 12 Months ) Of The Contract
Basic Detail
Tender No IRDAI/IT/2021-22/02
Bidding Type Tender
Location
City HYDERABAD
State Telangana
Key Dates
Publish Date 30 Jun 2021
Submission Date 19 Jul 2021
Open Date 12 Jul 2021
Finance
Tender Value Ref. Documents
Tender Fee Ref. Documents
EMD Ref. Documents
Exemption Not Available
Document List
BOQ_666842.xls
RFP_IGCC.pdf
F2B3A3C1-B8E1-4806-B623-EEB027648457.html
Tendernotice_1.pdf
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Tender Timeline

Jun 30, 2021
11:30 IST

Tender Published

Tender notice published.

Completed
Jul 19, 2021
18:00 IST

Corrigendum-1 Issued

Clarifications on tender conditions and amendments issued.

Completed
Jul 19, 2021
18:00 IST

Corrigendum-2 Issued

Clarifications on tender conditions and amendments issued.

Completed
Jul 19, 2021
17:00 IST

Bid Submission Deadline

Online submission via eProcurement portal.

Completed
Jul 12, 2021

Bid Opening Date

Technical bids will be opened and evaluated.

Completed

Tender Documents

Download All (ZIP) ↓
xls

BOQ_666842.xls

pdf

RFP_IGCC.pdf

html

F2B3A3C1-B8E1-4806-B623-EEB027648457.html

pdf

Tendernotice_1.pdf

Disclaimer

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