Kerala Water Authority-KWA has published Procurement Of Call Management Software For Complaint Redressal System Of Kwa Procurement Of Call Management Software For Complaint Redressal System Of Kwa. Submission Date for this Tender is 26-02-2021. Customised Software Development Tenders in Trivandum Kerala. Bidders can get complete Tender details and download the document.
| Sr No | CorrigendumDate | Corrignedum | CorrigendumType | NewSubmissionDate |
| 1 | 25-Feb-2021 | Procurement of Call Management Software for Complaint Redressal System of KWA | Date | 26-02-2021 |
| Name of Work: Procurement of Call Management Software for Complaint Redressal System of KWA (1916 Cell) | |||||
|---|---|---|---|---|---|
| Sl. No. | Item Description | Item Code / Make | Quantity | Units | |
| 1 | 1 | Server which complies the Specification and features mentioned in the tender | item1 | 1 | Each |
| 2 | 2 | 02 Circuit ISDN PRI gateway / Card | item2 | 1 | Each |
| 3 | 3 | Call centre suit with 30 Agent license | item3 | 1 | Each |
| 4 | 4 | Email Ticketing module | item4 | 1 | Each |
| 5 | 5 | Social media presentation on agent screen | item5 | 1 | Each |
| 6 | 6 | Agent Chat facility | item6 | 1 | Each |
| 7 | 7 | Head phone | item7 | 30 | Each |
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