Tender For Maintenance And Upkeep Of Md And Otm Accn In Aor Of Ge ( West ) Pathankot , Outsourcing Of Manual Services In The Entire Area Of Jurisdiction Of Ge ( West ) Pathankot And Its Sub Divisions For Attending Users Complaints Of Any Type Every Day Excluding Sunday And Holidays From 0800 Hrs To 1700 Hrs ( Including One Hour Lunch Break ) With Following Activities Complete All As Directed:- I ) Registering Complaint From Users Through Ivr , Mobile Phone , Sms Or E-Mail And Manual Registering Of Complaints At Complaint Cell . ( Note: Provision Of Communication Facilities Incl All The Necessary Eqpt To Supervisors And Tradesman Shall Be Responsibility Of The Contractor ) . Ii ) Categorization Of Complaints Lodged By Users As Specified In Particular Specifications To Decide Priority . Iii ) Deployment Of Qualified Tradesman Having Minimum 3 Years Of Work Experience In Day Shift For Attending Complaints As Per Stipulated Time Frame To Complete The Task As Per Sta, Pathankot-Punjab

Tender Brief : Tender For Maintenance And Upkeep Of Md And Otm Accn In Aor Of Ge ( West ) Pathankot , Outsourcing Of Manual Services In The Entire Area Of Jurisdiction Of Ge ( West ) Pathankot And Its Sub Divisions For Attending Users Complaints Of Any Type Every Day Excluding Sunday And Holidays From 0800 Hrs To 1700 Hrs ( Including One Hour Lunch Break ) With Following Activities Complete All As Directed:- I ) Registering Complaint From Users Through Ivr , Mobile Phone , Sms Or E-Mail And Manual Registering Of Complaints At Complaint Cell . ( Note: Provision Of Communication Facilities Incl All The Necessary Eqpt To Supervisors And Tradesman Shall Be Responsibility Of The Contractor ) . Ii ) Categorization Of Complaints Lodged By Users As Specified In Particular Specifications To Decide Priority . Iii ) Deployment Of Qualified Tradesman Having Minimum 3 Years Of Work Experience In Day Shift For Attending Complaints As Per Stipulated Time Frame To Complete The Task As Per Sta