The Subject Of The Contract Is A Service Involving A Two-Day Work On The Subject Of Work With A Difficult Client For 13 Groups Of Employees Of The Municipal Family Support Center In Gdańsk, With 20 People, Each Group And Six-Hour Online Training On Work With A Difficult Client For 3 Groups Of Employees Of The Municipal Family Support Center In Gdańsk, 35 People With Each Group. The Program Of Training Should Include, Among Others, The Following Issues: Verbal, React To Criticism, Objections, Complaints, Claims, Unjustified Claims Of Difficult Clients;- How To Deal With Hostility, Reluctance, Burst Of Anger, Emotional Blackmail On The Part Of Difficult Clients;- How Not To Be Provoked To The Client, Master Your Own Emotions And Take Care Of The Professional Image Of The Company;- How To Deal With Emotional Pressure And Manipulations Used By Difficult Customers. The Detachment Training Program Is Developed By The Contractor. Training In Gdańsk, In A Place Provided By The Employer. Freatures Of The Performance Of Stationary Training Services With A Catering Service (The Catering Service Applies Only To Stationary Training): - September 2025: 04 - 05.09, 11 - 12.09, 18.09, 25 - 26.09, October 2025 02 - 03.10, 09 - 10.10, 16 - 17.10, 23 - 24.10, 30 - 31.10, - November 2025: 06 - 07.11, 13 - 14.11, 20 - 21.11, 27 - 28.11. In Hours: - On The First Day From 09:00 To 15:00, - Second Day From 09:00 To 14:00 To 14:00. 2025 10.09, 17/09, 24/09 Between 09:00 To 15:00. Objectors Of The Contractor:- Full Substantive And Methodological Preparation Of Training;- Conducting Training;- Preparation Of Training Materials Containing Detailed And Full Information Provided At The Training (Electronic Version);- Providing A Trainer Who Has A Substantive Preparation For Conducting Training On Work With Difficult Work. Customer. Calcit Costs Of Substantive And Methodological Preparation Of Training, Including The Costs Of Preparing Training Materials Are Borne By The Contractor.
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