GTR 99508703
Tenders Are Invited For Call Center Solution To Support The Project
ICB — International Competitive Bid
Closed
South-Eastern Asia
Tender Information
GTR Reference
99508703
Tendering Authority
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Financer Name
Self-Funded
Work Title
Tenders Are Invited For Call Center Solution To Support The Project
Bid Type
ICB — International Competitive Bid
Country
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Geographical Region
South-Eastern Asia
Political Region
Association of Southeast Asian Nations, ASEAN,APAC (Asia Pacific)
Last Date of Bid Submission
27-07-2025
Closed
Work Detail
Tenders are invited for Call Center Solution to Support the Project. This the CRM system which will be integrate with IVR. The Ticketing System Module enables efficient tracking, assignment, and resolution of user-reported issues or service requests. It supports centralized documentation, status monitoring, and communication across teams, ensuring transparency and accountability throughout the support lifecycle. Items · CRM Call Center: Qty 1 · Knowledge Base · Ticketing System Management · Issue Resolution and Escalation · Performance Measurement and Quality Assurance · Dashboard and Reporting · Work Station (Agent Stations): Qty 3 · CPU: Intel Core i5-10400 · RAM: 16GB DDR4 · Storage: 512GB SSD · Display: 24-inch Full HD · Headset: Jabra Evolve 75 · Router: Qty 2 Tender Link : https://www.bongthom.com/job_list.html?category_id=55&order_by=start_date&order_dir=desc
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Tender Value
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Tender Documents
Global Tender Document
bb2942d8-02fe-40c3-b203-27dbbb041ff8.htm
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- Publication Document (Tender Document / Tender Notice)
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