Association of Southeast Asian Nations, ASEAN,APAC (Asia Pacific)
27-07-2025
Work Detail
Tenders are invited for Call Center Solution to Support the Project. This the CRM system which will be integrate with IVR. The Ticketing System Module enables efficient tracking, assignment, and resolution of user-reported issues or service requests. It supports centralized documentation, status monitoring, and communication across teams, ensuring transparency and accountability throughout the support lifecycle. Items · CRM Call Center: Qty 1 · Knowledge Base · Ticketing System Management · Issue Resolution and Escalation · Performance Measurement and Quality Assurance · Dashboard and Reporting · Work Station (Agent Stations): Qty 3 · CPU: Intel Core i5-10400 · RAM: 16GB DDR4 · Storage: 512GB SSD · Display: 24-inch Full HD · Headset: Jabra Evolve 75 · Router: Qty 2 Tender Link : https://www.bongthom.com/job_list.html?category_id=55&order_by=start_date&order_dir=desc
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