Request for proposals for Comprehensive Microsoft Office Suite Training for Central Bank of Somalia Scope of Work 2.1 Objectives Equip CBS staff with essential Microsoft Office skills aligned with their functional roles. Enhance efficiency, accuracy, and professionalism in daily operations using Microsoft tools. Enable staff to use Microsoft applications for data analysis, reporting, collaboration, and communication. 2.2 Training Levels and Content Overview Level 1: Beginners Introduction to Windows Environment. Microsoft Word: Creating and formatting documents Microsoft Excel: Basic spreadsheets, simple formulas Microsoft PowerPoint: Creating basic presentations Outlook: Email management and calendar OneDrive: Cloud storage basics Teams: Virtual meetings and collaboration Level 2: Intermediate Advanced Word features (styles, tables, templates) Intermediate Excel functions (SUMIF, VLOOKUP, PivotTables) Data sorting, filtering, and charts PowerPoint design principles and animations Intermediate Outlook features Teams: Channels, files, and app integrations Level 3: Advanced Excel advanced functions (INDEX-MATCH, macros, Power Query) Dashboard creation and data visualization Word: Mail merger, automation, and complex documents PowerPoint: Interactive presentations, hyperlinks, and multimedia Teams: Advanced collaboration, governance, and security settings Integration between Microsoft applications 2.3 Training Delivery Requirements Conduct face-to-face sessions at a venue determined by CBS Minimum duration: 30 days per level (flexible based on curriculum depth) Hands-on practice using real-life banking scenarios Maximum class size: 25 participants per batch Provision of printed and/or digital training materials All participants to receive a Certificate of Completion Post-training support options (optional but encouraged) 2.4 Deliverables Customized training manuals for each level Presentation slides and instructional videos (if applicable) Pre- and post-training assessments Feedback forms and evaluation reports Final report summarizing outcomes, participant performance, and recommendations 3. Eligibility Criteria Interested firms must meet the following minimum requirements: Legally registered business entity with valid operational license in Somalia or internationally recognized and capable of operating in Somalia. Proven experience delivering Microsoft Office Suite training to corporate clients. At least three (3) similar projects completed within the last five (5) years, preferably in the public sector or banking environments. Trainers must hold relevant certifications (e.g., Microsoft Certified Trainer (MCT) preferred). Demonstrated capacity to manage multi-level training programs. Ability to deliver training in English and Somali (or provide interpretation services if needed). Only eligible firms will be considered for shortlisting and award. Submission Requirements All applicants must submit two parts: Part A: Technical Proposal Company Profile Full legal name, address, contact details, tax ID, and registration number Brief organizational history and core areas of expertise Experience Copy of at least three (3) relevant training assignments in the past 5 years Client names, contact details, scope of work, and dates of engagement Training Approach Proposed methodology for each training level Sample curriculum/course outline Logistics plan including proposed timeline and resource allocation Trainer Qualifications CVs of proposed lead trainers Relevant certifications (e.g., MCT, MCSE, etc.) Experience in multi-level training delivery 5. References At least two professional references who can verify the firms capabilities 6. Other Information Value-added services (e.g., online resources, post-training support) Language of instruction and language accommodation plans 7. Training Methodology and Curriculum Detailed breakdown of course content for each level Pedagogical approach (interactive, blended learning, case studies, etc.) Evaluation and feedback mechanisms Equipment and software needs Proposed schedule and duration per level Part B: Financial Proposal Itemized Cost Breakdown: Per-level training costs Trainer fees Material development and printing Travel and accommodation (if applicable) Taxes/VAT (if applicable) Total lump sum cost for the entire assignment Currency: USD Payment Terms: Proposed payment schedule or milestones Part C: Supporting Documents Company registration and licenses Tax clearance certificate Professional certifications of trainers Copy of similar contracts undertaken Signed reference letters from previous clients Tender Link : https://somalijobs.com/tenders
