Tenders Are Invited For Survey Services - Realization Denquests Online User For Bicycle Services: Véligo Rental And Bicycle Parking

Survey Services - Realization Denquests Online User For Bicycle Services: Véligo Rental And Bicycle Parking. The Purpose Of This Market Is To Realize Denquests For Perception And Online Satisfaction With Subscribers To The Vélo Dîle-De-France Mobilités Services. The First Mission Concerns The Long -Term Rental Service Véligo Rental. The Aim Of These Surveys Are To Measure, In A Contractual Manner, A Global Collection Lindeur (Igp) Of The Service Within The Framework Of The Public Service Delegation (Dsp) Véligo Rental. This Indicator Lobs A Financial Incentive For The Dsp Holder. The First Satisfaction Surveys Will Start From January 1, 2026. The Market Holder Will Be Responsible For The Implementation Of The Implementation Of Perception Surveys, In Particular: • The Construction Of The Content Of The Questionnaires Which Will Be Administered; • The Development Of The Planning Of Questionnaires; • Management Of Mailings To Subscribers, Including The Reminders Necessary To Maximize The Response Rate; • The Online Questionnaires, On Its Own Platform; • Transmission Of Results Files On The Dele-De-France Mobilités Service Monitoring Platform; • Reprocessing The Results, If Necessary, To Ensure Quality And Readability. The Second Mission Concerns The Realization Of Perception And Satisfaction On Subscribers To The Île-De-France Mobilités Bicycle Parking Service. These Surveys Will Aim To Devalue Satisfaction, Customer Journey, And Use Of The Service. The Market Holder Will Be Responsible For The System For Implementing Surveys, In Particular: • The Construction Of The Content Of The Questionnaire (S) Which Will Be Administered; • The Development Of The Planning Of Questionnaires; • Management Of Mailings To Subscribers, Including The Reminders Necessary To Maximize The Response Rate; • The Online Questionnaires, On Its Own Platform; • Transmission Of Results Files; • Reprocessing The Results, If Necessary, To Ensure Quality And Readability.