Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support-Transfer To Usu Itsm System: Advice, Migration And Transition

It Services: Consulting, Software Development, Internet And Support-Transfer To Usu Itsm System: Advice, Migration And Transition. The Client, As A Leading It Service Provider Of The Health Insurance Companies Aok Plus - The Health Insurance Company For Saxony And Thuringia As Well As The Aok Bayern - The Health Insurance Company Intends To Start A Major Strategic Transition Project To Modernize Its It Service Management On January 1, 2026. With A Total Budget Of Around Eur 2.8 Million, The Future-Proof, Itil V4-Compliant On-Premise Solution Usu It Service Management (Usu Gmbh) Is Introduced, Which Offers Around 1,000 Employees Of The Client And Approximately 18,000 Powerful Self-Service Functions, Automated Processes And Integrated Reporting. The Aim Is To Significantly Increase The Efficiency And Transparency Of All It Service Processes And To Create A Robust Basis For Further Digitization Initiatives. The New Solution Should Go Into Real Operation On July 1, 2026. It Is A Major Project With High Visibility And Long -Term Importance In Healthcare. The Future Contractor Takes On The Central Role In The Conception, Implementation And Integration Of A Corporate-Critical Itsm Platform. The Subject Of The Order Is The Complete Transition Project To Implement The Itsm Tool Solution Usu It Service Management (Usu Gmbh) In Accordance With Itilv4 With The Client. These Include:-Implementation Services: Requirement Analysis, Customizing, Data And Interface Migration-Project Management And Training: Control, Change Management, Key User Training-Test, Rollout And Hypercare: Proof Of Concept, Function Tests, Go-Live, Increased Accompaniment To Go-Live Up To Stabilization-Options: Implementation Of Set 3 From Itil Practices In The Usu Core Services And Usu Specialist Modules; Extension Of The Increased Care (Hypercare) Of The Client; Retrieving Quotas Over 50 Working Days Of Support Services That Can Be Used For Further Services In Connection With The Usu-Itsm Tool And Further Support Services According To Go-Live. Further Details Can Be Removed From The Application Conditions.