Request For Proposals For Consultancy For The Design And Development Of The Rapid Response Mechanism (Rrm) Database System Design And Development Of Rapid Response Mechanism (Rrm) Database System The Norwegian Refugee Council (Nrc) Sudan Is Seeking Proposals From Qualified Consultants Or Firms To Design And Develop A Centralized Digital Rapid Response Mechanism (Rrm) Database System. This System Aims To Enhance The Efficiency And Effectiveness Of Nrcs Emergency Response To Populations Affected By Conflict, Flooding, And Health Outbreaks In Sudan. The Project Will Involve The Integration Of Existing Tools Such As Kobo Collect And Will Adhere To Best Practices In Data Protection And Humanitarian Program Design. And The Expected Completion Timeline Is Within Three Months From The Contract Start Date. Deadline For Application Is June 30Th 2025 @ 16:00 (Gmt +2) Objective To Design And Implement A Secure, Modular, Interoperable Digital System The Platform Will Be Built On Top Of Either Espo Crm Or Openg2p, Leveraging Their Existing Capabilities For Case Management, Programme Eligibility, Entitlement Tracking, And Interoperability. For Managing Registration, Service Delivery, And Programme Monitoring Under Nrc Sudans Rrm Framework. 3. Key Technical Features 3.1 Registration & Beneficiary Registry Create And Maintain A Central Registry Of Households And Individuals With Unique Identifiers. Link Individuals To Household Records And Allow Dynamic Updates. Ingest Registration Data Directly From Kobo Collect Via Api Or Batch Import Using Standardized Xlsx/Csv Templates. Maintain A Log Of All Updates With Timestamps And User Ids. Enable Categorization Of Records By Programme Type, Vulnerability Criteria, And Location. 3.2 Eligibility & Enrollment Implement Configurable Rules To Determine Eligibility Based On Predefined Criteria (E.G., Household Size, Vulnerability Score). Assign Eligible Individuals Or Households To Active Programme Cycles. Flag Records That Require Manual Review Or Override. Record Decision Rationale And Timestamp For Each Eligibility Outcome. 3.3 Distribution & Entitlement Management Allow Setup Of Entitlement Plans (Cash, Voucher, Or In-Kind) With Value, Frequency, And Delivery Method. Capture Planned Distribution Schedules And Locations. Record Actual Disbursements, Linking Each To A Unique Beneficiary And Distribution Event. Prf-Ps-1056 P A G E 3 | 15 Import Distribution Data From External Platforms In A Standard Format. Auto-Generate Variance Reports To Highlight Discrepancies Between Planned And Actual Distributions. 3.4 Notifications & Communication Send Sms Or Email Confirmations Upon Registration, Eligibility, And Distribution. Configure Message Templates And Recipient Lists. Track Delivery Status And Log Communication History Per Beneficiary. 3.5 Offline Operation Offline Functionality Is Required Only For Kobo Collect Forms Used In Field Registration. Ensure Seamless Integration With Kobo Collect To Ingest Data Collected Offline Once Internet Access Is Restored. No Additional Offline Capability Is Required For The Rrm Database Interface Itself. 3.6 Authentication & Identity Verification Support Verification Using National Id, Programme-Issued Id, Qr Code, Log Each Authentication Attempt And Outcome. Generate Qr Codes For Offline Verification Of Entitlements. 3.7 Security, Access Control & Audit Define User Roles With Granular Permissions (View, Edit, Approve, Export). Encrypt All Pii At Rest And In Transit. Maintain Audit Trails Capturing All User Actions, Changes, And Data Access Events. Lock Sensitive Records From Further Editing Once Verified. 3.8 Interoperability & Integration Provide A Documented Api For Secure Integration With Kobo Collect And E-Voucher Systems. Accept Structured Data Imports Via Standard Templates (E.G., Xlsx, Csv). Use Metadata Fields To Track Source System, Data Version, And Sync Status. 3.9 Administration & Configurability Admin Panel To Manage User Roles, Programme Cycles, Eligibility Rules, Entitlement Plans, And System Settings. Upload And Manage Programme Documents (E.G., Scanned Ids, Consent Forms). Localise Interface Labels And Options By Language And Regio Tender Link : Https://Www.Nrc.No/Procurement/
