Arab World1,Middle East,Middle East and North Africa, MENA
23-06-2025
Work Detail
Request for proposals for Procuring Customer Support Services via Digital Channels with AI Personal Assistant Capabilities. Project Objective The objective of this Request for Proposal (RFP) is to procure and implement an AI-powered virtual assistant system that will serve as an intelligent communication channel within the Department of Lands and Surveys (DLS) Service Center. This AI assistant aims to enhance customer engagement by providing accurate, realtime responses to inquiries related to DLS services, application status tracking, and general information dissemination. The solution should operate across multiple social media platforms (e.g., Facebook, Instagram), ensure continuous availability (24/7), and contribute to improving service accessibility, efficiency and user satisfaction for DLS clients. Additionally, the goal is to deploy a robust chat management system that includes: On-premise solution with perpetual license model Should support WhatsApp Business API, web chat, Facebook Messenger, and Instagram DM for the Department of Lands and Survey as communication channels AI personal assistant capabilities (voice and chat) to improve citizens interactions and service efficiency Integrate with the existing Knowledge base system to utilize the available documents as a source for serving citizens Integrate with the existing CRM system to use the CRM interfere to respond and interact with citizens so that agent use one interface [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : https://www.dls.gov.jo/Ar/Modules/Tenders
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