Tenders Are Invited For Technical Support Services-Purchase Of The Renewal Of Technical Support Service For The Commvault Backup And Recovery Cv-Br-Ft Software

Technical Support Services-Purchase Of The Renewal Of Technical Support Service For The Commvault Backup And Recovery Cv-Br-Ft Software. 1. The Subject Of The Contract Is The Renewal Of The Technical Support Service To The Commvault Backup And Recovery Cv-Br-Ft Software. 2. Technical Support Service Includes A. Employer Access To The Manufacturers Technical Support Portal; B. Support For Service Reports Related To Software In Electronic Form In The 24/7/365 System; C. The Contractor Solving Technical Problems In Polish In The 24/7/365 System In The Form Of Telephone Or By E -Mail For Applications With The Level Of Validity 1 Or 2; D. Solving Technical Problems By The Contractor In Polish On Business Days, In The Form Of Telephone Or By E -Mail, For Applications With A Level Of Validity 3 Or 4; E. The Right To Download By The Ordering Party From The Website Of The Manufacturer Of Updates/Amendments And New Versions Of The Software, The Contractor Will Issue The Contracting Authority All Necessary Passwords/Access Codes To The Abovementioned Updates/Amendments And Newer Versions; F. Access To The Employer To The Manufacturers Documentation Regarding The Software, Including Shared Updates/Amendments And Newer Versions Of The Software, In An Electronic Form In A Manner Enabling The Contracting Authority To Perform A Copy Of Such Documentation, Its Printout, Consolidation And Use Of The Ordering Party In The Current Activity; G. Access To Internet Forums, Instructional Films And Knowledge Bases Made Available By The Software Manufacturer;